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3 Cards in this Set
- Front
- Back
Don't criticize, condemn or complain |
“I should forgive them for this because …” and conclude this sentence with an open mind |
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Give honest and sincere appreciation |
Tell her that her presentation last week gave you some really useful takeaways, or mention that you’re very impressed by her patience when handling tough clients. |
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Arouse in the other person an egar want |
bait the hook to suit the fish.” In other words, give people what they want, not what you want. |