Housekeeping

Front 1

Scheduling Methods

Back 1

Standing
- Rotational
- Four-day workweek
- Part-time
- Flexible work hours
- Job sharing

Front 2

room and inspectors clean/inspect....

Back 2

- Room attendants
o Cleans 12-18 rooms per 8 hour shift
- Inspectors
o Inspect 30-50 rooms per 8 hour shift

Front 3

cleaning inventories

Back 3

13. cleaning inventories
- a listing of all the items that need to be cleaned, checked, and maintained in the general upkeep or a particular area of responsibility (performance sequence)
- area cleaning inventories need to be coupled with cleaning frequency schedules

Front 4

cleaning frequency schedule

Back 4

14. cleaning frequency schedules
- establishes the frequency an item in an area should be cleaned or serviced
- hourly, daily, biweekly, weekly, monthly, etc.
- deep cleaning occurs periodically

Front 5

planning activities

Back 5

15. planning activities
- purpose is to provide workers with specific guidelines about how the different cleaning tasks should be performed. The property’s guestrooms should then be divided into sections and the sections grouped into teams, determining how many teams will be needed to service the property while giving employees two days off every week.

Front 6

AM/PM guestroom reports prepared by....

Back 6

- PM/Night Clerk’s room report
- prepared by front office
- reports status of all guest rooms
- AM Guestroom report
- prepared by housekeeping department

Front 7

R, V, C/O, SO, OOO, EA

Back 7

R – ready
V – vacant
c/o – check out
SO – stay over
OOO – out of order
EA – early arrival

Front 8

types of maintenance

Back 8

regular and preventative

Front 9

staffing facts - 3 of them

Back 9

- Housekeeping is usually the largest staff of any single department in a hotel
- The housekeeping labor forces account for between 35 and 50 percent of most lodging facilities.
- No computer programming can take the place of hard-working housekeeping employees.