Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
- 3rd side (hint)
|
Hospitality
|
Satisfying a customer's needs with kindness.
|
The customer's always right, even when they're not.
|
|
|
Hospitality Industry
|
Includes travel/tourism
|
Largest industry/U.S. is the second largest employer.
|
|
|
Food Service Industry
|
Produces/Serves food
|
Biggest segment.
|
|
|
Lodging
|
Giving someone a place to sleep.
|
Hotels
|
|
|
Accommodation
|
Basically lodging too.
|
It's a synonym
|
|
|
Lodging Industry
|
Industry that consists of lodging.
|
|
|
|
Travel Industry
|
Industry that consists of travel services.
|
|
|
|
Tourism Industry
|
Industry that provides tourist services.
|
|
|
|
Travel Package
|
Package consisting of trip arrangements for several segments of every industry.
|
|
|
|
Recreation
|
Having fun
|
leisure
|
|
|
Recreation Industry
|
Industry that provides people with fun stuff to do.
|
|
|
|
Single-Unit Business
|
Has only one establishment. Also called an independent business.
|
|
|
|
Multi-unit business
|
Business with multiple establishments.
|
|
|
|
Chain
|
Basically a multi unit business.
|
|
|
|
Brand
|
Whatever makes a business unique.
|
Name, logo, tagline.
|
|
|
Franchise
|
Right to do business using the brand and products of another business.
|
|
|
|
Franchisor
|
Whoever owns it all.
|
|
|
|
Franchisee
|
Whoever buys the right to use the brand.
|
|
|
|
Professional Association
|
Group of people organized to improve themselves.
|
|
|
|
Career and Technical Student Organization (CTSO)
|
Organization for students with an interest in a career area like hospitality or business.
|
|
