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9 Cards in this Set
- Front
- Back
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Primary function of hotel is to provide |
Lodging accommodation |
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Types of manager in hotels |
General manager, food and beverages manager, marketing and sales manager, chief accounting, chief engineer, room division manager |
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Roles of manager | Focus ? |
Operations, security, infrastructure, overall performance, interactions with guest |
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Qualities of general manager |
Leadership, attention to detail, people skills, patience, ability to delegate effectively, |
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Room division Maneger |
Front office Reservation Guest service Security Communications |
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Executive committee |
All departments director Discuss > Profitability How to increase sales Occupancy forecast |
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Why business use City ledger ? |
Account receivables | collect all expenses at the end of the month |
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What are the Night auditors duties ? |
They run reconciliation reports > shows total revenue generated from all areas of Hotels department Runs daily reports |
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What does daily reports consist of ? |
Contains important ratios >Room occupancy % >Average Daily Role >revenue per available room >helps determine the hotels overall efficiency |
