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16 Cards in this Set
- Front
- Back
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hospitality
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"the reception and entertainment of guests, visitors, or strangers with liberality and good will derived from hospice- medieval term for house of rest |
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Manager's Role
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wide and varied 1. make the guest feel welcome 2. make things work for the guest 3. make sure that the operation will continue to provide service while also making a profit (conformance to budget) |
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conformance to budget
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key is achieving a controlled profit, loss, or break-even operation must be able to recover the cost of operation |
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knowledge worker |
"the man or woman who applies to productive work ideas, concepts, and information" knowledge is crucial to success and studying necessary part of overall preparation for career |
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hospitality industry |
service inductry different focus than business administration business admin focus on manufacturing and marketing |
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why study HM? |
EXPERIENCE personal work experience, fam background, influence from other students and profs. INTERESTS Enjoy working with people/food/dining out, travel, variety AMBITION opp for employment and advancement around the world, desire to op own business/travel/be independent |
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work as a vocation |
"calling from God" work for all soc classes necessary part of maturation and self-fulfillment in our society contributes to self-esteem education also critical |
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work experience |
job in the industry that gives you practical knowledge in the field |
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job-benefit mix |
made of both money and knowledge gained from the job |
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managerial organization |
who reports to whom? how is the work divided? are there separate departments? who heads the departments? managerial hierarchy |
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informal organization |
social organization popularity, informal leaders, influential workers |
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physical plant |
the physical area of the workplace charting the physical plant allows you to see the flow of work |
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back of the house |
where food is prepped and stored etc. |
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front of the house |
where food is served where guests and clients stay |
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strategy of job placement |
Three goals to consider income personal satisfaction professional goals |
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Effects on Hos Industry |
terrorism attacks (9/11) accelerating competition service (good or bad) consciousness technology empowerment diversity concern with security concern with food safety and sanitation sustainability globalization |
