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61 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What percent do international visitors make up of all lodging sales? |
20% |
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What is the average length stay for international visitors? |
9.7 nights |
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All businesses that provide overnight accommodations for guest. |
Lodging Industry |
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An establishment that provides sleeping rooms as well as various services to the traveling public. |
Hotel |
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The owner/manager of one or more hotels. |
Hotelier |
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A person who travels for pleasure |
Tourist |
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What was the biggest influence in changes in the lodging industry? |
Transportation |
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Where and when was the first building (in the U.S.) designed specifically as a hotel? |
1794 in New York City |
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When were stage coach routes established? |
Mid 1600's |
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What hotel was the first grand luxury hotel? |
The Tremont in Boston 1828 |
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What hotel was the first to offer locked doors? |
Tremont Hotel |
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List inventions introduced in 1825 neat railways? |
Inns, Taverns, and food services |
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What hotel did Conrad Hilton, a banker in New Mexico, purchase? |
The Mobley Hotel in Cisco Texas |
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What happened in the 1930's that caused several hotels to close down? |
Great Depression |
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What year did cross country vacations become popular and why? |
The 1950's because of the introduction of automobiles and freeways. |
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When did Lemons Wilson ooen the first Holiday Inn? |
1952 |
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What was Holiday Inn named after? |
The Bing Crosby Movie |
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What year did airlines become popular? |
1958 |
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Define a Full-Service Hotel |
A lodging facility that offers complete food and beverage services. |
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Define a Limited-Service Hotel |
A lodging facility that does not offer food or very restricted food and beverage services. |
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What is another name for Limited-Service Hotel? |
Select-Servive Hotel |
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A very small property owned or managed by a person living on site. |
B&B |
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Name two examples of B&B. |
Talbot Heirs and Stratton House |
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Sleeping facilities in national, state, or other parks and recreational area's |
Camps/Park Lodging |
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Define Extended Stay Hotel. |
A moderately priced, Limited-Service Hotel marketing ro guest desiring accommodations for generally a week or longer. |
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Define a Convention Hotel |
A lodging property with extensive and flexible meeting and exhibition spaces that markets ro associations, corporations, and groups. |
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Define a Conference Center. |
A specialized hospitality operation specifically designed for and dedicated to the needs of group meetings for 20-100 people. |
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A full-service hotel with additional attractions that make it a primary destination for travelers. |
Resort |
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What is a timeshare? |
A lodging property that sells it's rooms to a guests for use during a specific time period each year. Also called a Vacation Ownership Property |
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Define a Cruise Line |
Passenger vessels designed to provide a leisure experience. |
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List examples of private clubs. |
City Clubs Golf Clubs Yatch Clubs City Clubs Hunting Clubs |
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What are the various measurements used by hoteliers? |
ADR Occupancy RevPAR |
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What is ADR? |
Average Daily Rate the average selling price of all guest rooms in a hotel, city, or country for a specific time period. |
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Occupancy Rate |
The ratio of guest rooms sold (or given away) to the number of guest rooms available for sale in a given time period. Expressed as a percentage. |
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What is RevPAR? |
The average revenue generates by each guest room available during a specific time period. |
Combines information from ADR and Occupancy Rate |
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What branches off of Tourism? |
Hospitality Retail Stores Transportation Destination Sites |
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Another name for a person who travels for pleasure is? |
Leisure Traveler |
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Travelers that comprise of more than half of travelers and will seek different amenities than leisure travelers. |
Business Travelers |
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Define a travel agent. |
A professional who assist clients in planning and purchasing travel. |
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What does ASTA stand for? |
American Society of Travel Agents |
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What is GDS? |
Global Distribution System is a computer system that connects travel professionals worldwide for the purpose of reserving hotel rooms for their clients. |
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What does OTA stand for? |
Online Travel Agency |
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What are the two main models dealing with Online Travel Agencies? |
Opaque Rate Model and Merchant Model |
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What is it called when the room rates are not seen by Guest until after they have successfully "bid" for a room? |
Opaque Rate Model |
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When room rates are (often heavily discounted) are viewed by potential guest and are booked through and OTA? |
Merchant Model |
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REVPAR formula |
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Occupancy Rate |
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ADR Formula |
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What are the two reasons hotels are operated for? |
To meet the needs of the traveling public and to meet the hotel owners ROI. |
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What is an ROI |
Return on Investment. The percentage rate of return achieved on the money invested in a hotel property. |
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ROI Formula |
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What is a management company? |
An organization that operates a hotel for a fee. Sometimes referred to as a contract company. |
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A management company that operates the hotel for the owner using the management companies trade name. |
First Tier Management Company |
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List 3 First Tier Management Companies |
Hyatt, Sheraton, and Hilton |
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A management company that operates a hotel for owners and do not use the management company name as part of the name. |
Second Tier Management Company |
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List 3 Second Tier Management Companies |
Wilson Management Company Interstates White Lodging |
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Advantages of using Management Companies |
Improved management quality and Payment for services can be tied to performance. |
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Disadvantages of using a management company. |
-Owner has little control -Talented managers leave frequently -conflict -transfer of ownership may be complicated |
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Franchise |
An individual or company that buys under a specific terms and conditions. |
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Name 3 Parent Companies |
Marriott International Hotel Hilton Hotel and Resorts Starwood Hotel and Resorts |
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What is the date Kemmons Wilson Opened? |
August 1st of 2002 |
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