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30 Cards in this Set
- Front
- Back
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EEO(equal employment opportunity) |
Legal requirement that all people be treat equally in all aspects of employment, regardless of race, creed, color, national origin, age, gender or disability unrelated to job |
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EEOC |
Equal employment opportunity commision |
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Diversity |
Physical & cultural dimensionsthat separate & distinguish individuals & groups: age, gender, etc. |
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Inclusion |
To include everyone regardless of gender, marital status, race, national origin, etc. |
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Demographics |
Characteristics of a given area in terms of data about people who live there |
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Employee referral programs |
Employees suggests to others that they apply for a job in their company |
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Halo Effect |
Tendency to extend the perception of a single outstanding personality trait to a perception of entire personality |
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Labor market |
People looking for jobs as well as jobs available in certain areas |
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Negligent hiring |
Failure of employees to take reasonable & appropriate safe guards when hiring employees to make sure they are not the type to harm guests or other workers |
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Orientation |
Workers new introduction to a job |
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Promoting from within |
Current employees are given preference for promotions over outside applicants w/ similar backgrounds |
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Recruiting |
Looking actively for people to fill jobs |
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Truth in hiring |
Telling applicant entirely about job, including drawbacks |
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Can-do factors |
Applicant's or employee's job knowledge, skills & disabilities |
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Will-do factors |
Examine applicants willingness, desire, & attitude toward performing the job |
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Levels of performance |
-Employees performance measured against performance standard -an optimistic level, & a minimum level |
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Minimum level |
Marginal performance, below which a worker should be terminated |
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Optimistic level |
Superior performance, near-perfection |
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Realistic level |
Competent performance |
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Performance standards |
From heat of the job description, & they describe the what's, how- to's, & how-well's of job |
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Training objectives |
Each training objective will have a time limit added within which worker must reach required performance standard |
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Unit of work |
Any one of several work sequences that together form the content of a given job |
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Appraisal |
Periodic review & assessment of an employees performance during a given period |
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Self-appraisal |
Employees evaluate their own performance, usually as part of a performance appraisal process |
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Maslow's hierarchy of needs |
Places human needs in hierarchy or pyramid |
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Job loading |
Adding more work to a job w/o increasing interests, challenge, or rewards |
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Morale |
Group spirit w/ respect to getting a job done |
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Motivation |
The why of behavior: the energizer that makes people behave as they do |
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Positive reinforcement |
Providing positive consequences for desired behavior |
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Behavior modification |
Method for improving performance, simply bypasses inner motivation & deals instead w/ behavior change |
