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58 Cards in this Set
- Front
- Back
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Two main categories of restaurants?
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1.) Independent Restaurants - not affiliated with any national brand or name
2.) Chain Restaurants - a group of restaurants each identical in market, concept, design, service, food & name. |
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Where did the word 'Restaurant' come from?
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From Mr. Boulanger's sign that hung above his restaurant that said, "Boulanger sells restoratives fit for the gods."
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What are fusion restaurants?
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The blend of two cuisines.
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Characteristics of a fine dining restaurant.
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A good selection of menu items i offered; generallly at least 15 or more different entrees cooked to order, with nearly all the flood being made on the premises.
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Who is Monsieur Boulanger?
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First European from Paris to set up what many consider the first restaurant above his Paris restaurant in 1765.
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Restaurant forecasting:
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Formulating a budget that projects sales and costs for a year on a weekly and monthly basis.; Used not only to calulate sales projections but also for predicting staffing levels and labor cost percentages.
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How is an average Guest Check calculated?
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It is calculated by dividing total sales by the number of guests.
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What is American Service?
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Is a method in which the food is prepared and decoratively placed onto plates in the kitchen, carried into the dining room and served to the guest.
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What is French Service?
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Used in very formal restuarants where the food is attractively arranged on platters in the kitchen and brought to the table by servers & presented to guests, afer which the preparation of the food is completed on a gueridon table beside the guest's seat.
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What is Russian Service?
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The food is cooked in the kitchen, cut, placed onto a serving dish and beautifully garnished.
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What is suggestive selling?
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When servers increase sales by suggesting appropriate additional items to customers.
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What are guest counts or covers?
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The number of guests dining in a restaurant.
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Front of the House Operations include:
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Include anyone with guest contact.
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Back of the House Operations include:
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Generally run by kitchen mngr; refers to all the areas that guests do not normally come in contact with (purchasing/receiving, storing/issuing, food production, stewarding, budgeting, accounting & control).
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What is meant by production?
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The amount of product required to reach the level for each recipe.
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Food Service operations that are considered managed service:
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Airlines, Military, Elem & Secondary Schools, Colleges & U, Health Care Facilities, Business & Industry, Leisure & Recreation, Seniors, Conference Centers, Airports, Travel Plazas, National Parks
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What distinguishes Managed Services Operations from Commercial Foodservices?
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1.) In a restaurant, the challenge is to please the guest.
2.)Guests may or may not have alternative dining options avail to them. 3.)Many managed operations are housed in host organizations that do not have foodservice as their primary business. 4.) most managed services operations produce food in lrg quantity batches. 5.) The volume of business is more consistent & therefore easier to cater. |
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The largest airline catering company is. . .
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LSG Sky Chefs (270 intl partners)
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What happened to food service in the airport as a result of decreased in-flight food service
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Airport restaurants have picked up the business.
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What is Military Foodservice?
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Is a lrg and important component of managed services.
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Elem and Secondary Foodservice. . .
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One major challenge is to balance salability with good nutrition.
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National School Lunch Program. . .
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Program provides free lunches to students from a certain income level.
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What is the daily rate?
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The amount of money required to pay for each person's foodservice a day.
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Year and location of birth place for Golf. . .
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St. Andrews, Scotland, 1758
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Various types of fees in the Club Industry:
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Monthly Dues - monthly amount billed to guests whether facilities were used or not
Initiation Fees - |
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Purpose of the Club Managers Association of America?
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(CMAA) - is the professional organization to which many of the club managers of the 6'000 private country clubs belong.
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Types of fees in the Club Industry:
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Initiation Fee
Annual membership dues A set Utiization Fee |
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Key Players in the Theme Park Industry include:
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Disney, Universal Studios, Anheuser-Busch Companies, Six Flags and Hershey.
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Examples of regional them parks:
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Some of the better known regional theme parks include Djollywood, LegoLand, GatorLand, and Wet'N'Wild.
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Examples of festivals and fairs:
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Some of the larger fairs, festivals and events include Oktoberfest, The Carnival in Rio de Janeiro, Brazil, Reggae on the River, Mardi Gras and the Grand Ole Opry.
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Definition of handle -
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The dollars wagered or bet; often confused with 'win'. Whenever a customer places a bet, the handle increases by the amount of the bet. The handle is not affected by the outcome of the bet.
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The two states not permitting gambling are:
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Hawaii and Utah
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The fastest growing sector of casino gaming is. . .
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?
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What does the gaming entertainment industry pay to state Gov in taxes?
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?
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Who are the Key Players in the Gaming Industry?
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MGM, Harrah's and Boyd Gaming
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Where is the revenue generated for the gaming industry?
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Gaming revenue is produced from casino win, or the money guests spend on the casino floor.
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Country where the first public gambling house was legalized?
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A public gambling house was legalized for the first time in 1626 in Venice, Italy.
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The two favorite vacation destinatins in the U.S.
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Las Vegas and Walt Disney World
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MEEC
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Meetings, events, expositions and conventions.
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Components of Management (7)
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1.)Planning - Strategic - general & futuristic in nature. Operational - more specific & usually cover a planning horizon of no more than one year.
2) Organizing - establishing the flow of authority & communication between people & organizational levels. 3.)Coordinating - involves the ability to efficiently use resources to attain organization's objectives. 4.) Staffing - involves recruiting applicants & hiring those best qualified. 5.) Directing - includes all the activities necessary to oversee, motivate, train, evaluate & discipline employees. 6.) Controlling - helps to ensure that you are attainng your objectives, deadlines, goals & budget 7.) Evaluating - means looking at how well you & your employees acheived your objectives. |
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Professional Clubs
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Clubs for people in the same profession.
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Social Clubs
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Allow members to enjoy one another's company; members represent many different professions, yet they have similar socioeconomic backgrounds. Common denominator is that they all have upscale food.
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Athletic Clubs
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Give city workers and residents an opportunity to work out, swim, etc.
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Dining Clubs
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Are generally located in large city office buildings. Memberships are often given as an inducement to tenants who lease space in the office building. Always open for lunch and occasionally for dinner.
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University Clubs
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Are private clubs for alumni or alumnae. Generally located in the high-rent district and offer a variety of facilities and attractions focusing on food & beverage service.
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Military Clubs
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Cater to both noncommissioned officers and enlisted officers. Military clubs offer similar facilities as other clubs for recreation and entertainment and food & beverage offerings.
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Yacht Clubs
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Provide members with moorage slips, where their boats are kept secure. In addition to moorage facilities, yacht clubs have lounge, bar, and dinng facilities similar to other clubs.
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Fraternal Clubs
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Include many special organizations, such as the Veterans of Foreign Wars, Elks & Schreiners. These organizations foster camaraderie and often assist charitable causes.
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Propriety Clubs
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Operate on a for-profit basis. they are owned by corporations or individuals; indiv wanting to become members purchase a membership, not a share in the club.
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City Clubs
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Predominantly business oriented, although some have rules prohibiting the discussion of business and the reviewing of business-related documents in dining rooms. Clubs exist to cater to the wants and needs of members.
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Country Clubs
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Nearly all have one or more golf courses.Members and their guests enjoy these services and are billed monthly.
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What does a Convention & Visitors Bureau do for the meetings industry?
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1.) Enhance the image of tourism in the local city area
2.) Encourages groups to hold meetings, conventions and trade shows in the area it represents. 3.) Encourages tourists to partake of the historic, culture & recreational opportunities the city or area has to offer. |
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What does a Destination Management Company do for the meetings industry?
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Service organizations within the visitor industry that offer a host of programs and services to meet clients needs.
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How much will an attendee spend at a convention per day?
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$283 / day
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List the six segments of the meetings, events, expositions and conventions industry:
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1.) Lodging
2.) Food & Beverage 3.) Transportation 4.) Attractions 5.) Entertainment 6.) Shopping |
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Roles and responsibilities of a meeting planner:
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1.) Market the Meeting
2.) Invite and manage contracts 3.) Design F & B events 4.) Know your audience 5.) Prepare Crisis Mgmt Plan 6.) Register participants 7.) Manage the multitude of changes that happen from first conception of a meeting to execution. 8.) Monitor business & industry publications for strikes and other issues 9.) Calm others' nerves and remain calm |
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Roles and responsibilities of a hotel sales manager:
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1.) Assist the Director of Sales
2.) Maximize the profitability of the hotel 3.) Maintain customer satisfaction 4.) Sell, sell, sell 5.) Direct outside calls and inside sales effort 6.) Attend & represent hotel at trade shows or conventions 7.) respond quickly to guests' requests. 8.) Follow up to ensure guest satisfaction 9.) Develops & maintains clients relationships 10.) Negotiations 11.) Conducts tours of hotel and meeting space 12.) Entertains clients |
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Types of meeting facilities that MEEC utilizes?
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1.) Conference Centers
2.) Hotels - airport, all suite, resort, surburban, downtown 3.) Cruise Ships 4.) Universities 5.) Convention Centers |
