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10 Cards in this Set
- Front
- Back
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When driving and looking for a hotel, you look for...
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-brand name
-appearance -location -landscaping |
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Bed Tax
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-an entertainment, availablility, and frequency
-funds the ability to market the city to hotel customers |
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Misc. Fee
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-added on to your bill
-tax they are charging you to make up for vacant rooms |
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PBX system
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phone service tht connect you to different departments of the hotel
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The Departments
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-Rooms
-Housekeeping -F & B |
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most important department, but they get trained the least
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houskeeping
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Profit centers
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-financial
-employee satisfaction (HR) -guest services -guest relations -security -gift shop |
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-handles customer requests, rooms, upgrades, complaints.
- they are responsible for not going below the rack rate- offer guests everything 1st |
guests services
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promotions, guest portfolio system, frequent stay quests
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guest relations
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Night Audit Job
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-hours are 11pm-7am
-determine # of rooms sold -price charged -reconciled credit card charged -reports from profit centers -splitting fees/taxes for payment -pay utilities, overhead, and any other expenses |
