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219 Cards in this Set

  • Front
  • Back
definition of CAM
anything that isn't conventional medicine
classifications of CAM (5)
alternative medical systems
mind-body interventions
biological-based therapies
manipulative and body-based methods
energy therapies
example of alternative medical systems (3)
TCM
naturopathy
homeopathy
example of mind-body interventions
meditation
example of biological-based therapies (2)
herbs
supplements
which classification of natural products:
herbs
supplements
biological-based
which classification of natural products:
meditation
mind-body interventions
which classification of natural products:
TCM
naturopathy
homeopathy
alternative medical systems
2 examples of manipulative and body-based methods
chiropractic
massage
which classification of natural products:
chiropractic
massage
manipulative and body-based methods
2 examples of energy therapies
therapeutic touch
Reiki
which classification of natural products:
therapeutic touch
Reiki
energy therapies
3 top CAM providers (for Canadians(
chiropractic
massage therapy
acupuncture
regional distribution of CAM use across Canada
most common in BC
use decreases slightly further east
List of chronic conditions that people see CAM providers for (in order from greatest % of people with that condition) (10)
%
fibromyalgia (37%)
back problems
multiple chemical sensitivies
bowel disorders
migraine
chronic fatigue syndrome
thyroid disorders
asthma
ulcers
arthritis/rheumatism (22%)
% of people with no chronic health conditions who see CAM providers
16
% Canadians who have ever used an NHP
73
% Canadians who use NHPs on a daily basis
32
most common NHPs that people use
Know the first 3
vitamins and minerals
omega 3 fatty acids/fish oils
herbal teas

antioxidants
Echinacea
homepathic stuff
amino acids
glucosamine
tea tree oil
what do people with no health conditions use NHPs for
prevention
3 pushes that lead patients to seek CAM
adverse effects of conventional treatments
lack of efficacy of conventional treatments
perceived poor doctor-patient interactions
3 pulls that draw patients toward CAM
perception that natural is better
perception that CAM is safe
congruence with beliefs about the nature of health and illness
preferred methods of receiving info about NHPs (in order
1. doctor
2. pharmacists
3. health canada website
4. health canada publications
trend in people's desire to hear about NHPs from their pharmacists
increasing
why patients don't disclose CAM use (5) (in order from most common to least common reason)
no one ever asked
don't consider it medicine
didn't think it was important
fear of rejection
MDs don't know anything about it
does the province or the country regulate CAM practitioners
province
does the province or the country regulate CAM products
country
general trend of regulation of CAM practitioners
largely unregulated
wide variation in training and credentials
list the regulated CAM providers (in Canada - but varies among the provinces)
chiropractors
naturopaths
TCM
acupuncture
RMT
in which provinces are chiropractors regulated
all
in which provinces are naturopaths regulated
BC
AB
SK
MN
ON
NS
in which provinces are TCM practitioners regulated
BC
Ontario
in which provinces are acupuncture practitioners regulated
Quebec
BC
Ontario
in which provinces are RMTs regulated
most
what do naturopaths do
basics of:
acupuncture
manipulation
massage
nutrition
TCM
homeopathy
how the regulation of naturopaths is changing
currently under drugless practitioner act
soon to be under the regulated health professions act
who can perform acupuncture in Quebec
physicians only
what is Ayurvedic medicine
native to India
name 3 specific unregulated CAM providers
homeopathy
herbalists
ayurvedic practitioners
which CAM practitioners are soon to be regulated in ONtario
homeopathy
problem with unregulated CAM providers
some are really good
some suck
no way to tell
where are homeopaths soon to be regulated
Ontario
mandate of NHPD
to ensure that all canadians have ready access to nhps that are safe effective ad high quality while respecting freedom of choice and philosophical and cultural diversity
to ensure that all canadians have ready access to nhps that are safe effective ad high quality while respecting freedom of choice and philosophical and cultural diversity

who said this
NHPD
problems with NHPD original mandate
sometimes the 2 parts come into conflict
ie. people want medicines that are not safe
NHP regulations relationship with the food and drug act
NHP regulations and Food and Drug regulations both fall under the food and drugs act
criteria of NHP
1. has to exist in nature
2. medicinal use
3. self-use
to be an NHP you have to exist in nature - what does this mean
can't take it from nature and the modify it in a lab
substances that meet the requirement of existing in nature
herbs
vitamins
minerals
plant
animal
fungi
micro-organism
exclusions from the NHP definition
biologic
tobacco
marijuana
injectables
according to the NHP definition, what makes something used for health purposes
in dosage form
with a health claim
who needs a site license wrt NHPs (5)
manufacturers
packagers
labellers
importers
distributors
3 things u need to get a site license (NHPs)
1. maintain proper distribution records

2. have proper procedures:
product recalls
handling
storage
delivery

3. good manufacturing practices
GMPs include (8)
1. premises
2. equipment
3. personnel
4. sanitation
5. quality assurance
6. stability
7. records
8. recall reporting
product licensing requirements apply to
any person or company that manufactures packages, labels and/or imports NHPs for sale in Canada
who do product licensing requirements not apply to (2)
health care practitioners who compound products on an individual basis for their patients

retailers of NHPs

because manufacturers are just going to let a patient self-select it
how do you know if an NHP has been approved
it gets an NHP number
what must NHPs have before they can be sold in Canada
product license
can manufacturers apply for a general license for a bunch of products
no - one for each individual product
approval of products is based on
safety
effectiveness
quality
2 names for the number that NHPs get
NPN natural product number
DIN-HM
2 ways to know if a product has a license
NPN or DIN-HM on label
search Health Canada's Licensed Natural Health Products Database
the level of evidence required (type and amount) to support safety and efficacy of an NHP depends on
proposed claims
overall risk profile
whether the product is making a modern or traditional health claim

so the more risk there is to the patient if a product doesn't work as claimed, the more evidence there needs to be
claim based on evidence from clinical studies, animal studies, in vitro studies, pharmacopoieas, and regulatory authority reports
modern health claim
claim based on the sum total knowlege, skils and practices based on theories, beliefs and experiences indigenous to a specific culture used in prevention or treatment of disease
traditional health claim
the level of evidence needed for a modern health claim is similar to
OTC product
why can products make traditional health claims (ie. why was this allowed)
to allow stuff to stay on the market when it hasn't been studied
what are the requirements for a traditional health claim
what is the claim
what culture/system does it come from
has to have been used for that purpose for 50+ years
dose in the bottle must be the same as the traditional dose
problem with traditional health claims
just because something has been done for a long time doesn't make it right
what if we discover that traditional health product does not work (hard to prove the negative) or that there are safety issues
safety trumps tradition
information required on the label of a NHP (16)
1. brand name
2. product number (preceded by the designation NPN)
3. dosage form
4. net amount (weight, measure or number)
5. name and address of product license holder
6. proper name and common name of each medicinal ingredient
7. strength or potency of the medicinal ingredients (by proper name)
8. qualitative list of all non-medicinal ingredients
9. recommended use or purpose
10. recommended route of admin
11. recommended dose and duration of use
12. risk info: cautions, warnings, contraindications, adverse reactions
13. recommended storage conditions
14. lot number
15. expiration date
16. description of the source material
why were transitional provisions instituted
takes a long time to review all the product licenses
when did the transition from DINs to NHPNs begin
2010
what do products get while they are awaiting approval for their NHPN
exemption number
EN-XXXXXX
when did new exemption numbers for NHPs stop being granted
Feb 2013
how are ENs being phased out
the government is making final decisions about the products
when you are reporting a suspected NHP adverse reaction, how sure do you have to be about the cause and effect relationship
not at all sure
suspicion is sufficient
where do you report NHP adverse reactions
Health Canada website
how successful are pharmacists at reporting NHP AEs
not at all
many pharmacists suspect NHP related AEs but very few reported it to health Canada
reason that pharmacists cite for not reported suspected NHP related AEs
no time
Dr. Boon's response to pharmacists who didn't have time to report AEs
it doesn't take very much time
how good are patients at reporting AEs associated with NHPs
they suck
why do patients report less AEs for NHPs than for conventional drugs (6)
1. it never occurs to them that the AE could be caused by NHP
2. feel like they are responsible for dealing with any problems since they were self-medicating
3. think HCP will laugh at them
4. don't see HCP as being willing/able to help
5. worried about bad PR for NHPs
6. don't know anything about the adverse event reporting system
in the chart for NHP drug interactions, what does red mean
clinical trial evidence for interaction
in the chart for NHP drug interactions, what does orange mean
animal data
SJW claim to fame
one of the most interactiony NHPs
genus-species name of SJW
Hypericum-perforatum
primary use of SJW
anti-depressant
traditional use of SJW
sedative for relief of restlessness or nervousness
active ingredients of SJW
hypericin
other anthraquinone derivatives
hyperforin
pharmacology/mechanism of action of SJW
1. MAOI activity does not explain antidepressant effect because this compound breaks down before it can have an effect

2. may decrease reuptake of 5HT, NE, D

3. may cause upregulation of 5-HT receptors

4. anti-viral activity (may increase photoactivation)

5. sedative

6. anti-inflammatory
potential anti-viral activity of SJW is directed against which organisms
HIV
influenza
note about the multi-component formulation of SJW
single components don't work nearly as well as the combo
results of the Cochrane Review of SJW (3)
1. better than placebo for major depression
2. approximately equally efficacious compared to standard antidepressants for mild to moderate depression
3. fewer side effects (AEs and interactions) than standard antidepressants
2 reasons that SJW is not commonly prescribed
1. prescribers are unfamiliar with it
2. hard to control the dosage (patients can buy as much as they want)
adverse effects of SJW (common) (7)
GI
skin
fatigue/sedation
restlessness/anxiety
dizziness
headache
dry mouth
adverse effects of SJW (less common) (11)
serotonin syndrome:
rigidity
hyperthermia
delerium
confusion
autonomic instability
coma

photosensitivity
hypomania
anxiety
reversible liver enzyme elevations
side effects of SJW compared to other antidepressants
similar
except photosensitivity which is unique to SJW
which drugs does SJW interact with (documented)
digoxin
HIV-1 protease inhibitors (indinavir)
HMG-Co A reductase inhibitors (statins)
cycosporin
oral contraceptives
warfarin
how does INR change with SJW on top of warfarin admin
decreased
because 3a4 induction
therefore more warfarin is broken down
1 theoretical digoxin interaction
drugs causing photosensitization
which enzymes does SJW induce
3a4
1a2
2cp
what effect does SJW have on liver enzymes (induction or inhibition)
induction
may inhibit 3a4 acutely and then induce with repeated admin
other than enzyme induction, how does SJW cause interactions
may affect p-glycoprotein
results of a study done in pharmacies about NHPs are adverse events
40% of people used drugs and NHPs concurrently
3% reported an AE
some these were assessed in detail and 1/3 of them were identified as probably causally linked to NHP use

take home message: active surveillance improves identification and reporting of AEs associated with concurrent NHP use
3 roles of the pharmacist wrt NHPs
1. practice pharmaceutical care
2. provide NHP information
3. educate
One of the roles of the pharmacist wrt NHPs is to practice pharmaceutical care - what does this mean (5)
1. create opportunity for open dialogue with patients about NHPs

2. inquire about patient NHP usage

3. consider patient NHP usage when identifying potential or actual drug therapy problems

4. integrate knowledge of NHPs into patient care plans

5. document patient's NHP use when appropriate
One of the roles of the pharmacist wrt NHPs is to provide NHP information - what does this mean (3)
1. find and access credible NHP references

2. identify evidence based indications for use and expected outcomes of NHPs

3. identify clinically relevant potential actual interactions with drugs or disease states, as well as adverse effects or precautions associated with NHPs
One of the roles of the pharmacist wrt NHPs is to educate - what does this mean (2)
1. integrate knowledge of NHPs into routine education when appropriate

2. educate patients and other health care providers about appropriate NHP information sources
conclusions regarding the role of pharmacists in NHPs
1. additional education about NPs is necessary in both undergraduate and continuing education programs

2. adoption of NHP-related core competencies will help to ensure that practicing pharmacists are able to provide appropriate advice to patients
where should we look for NHP information (2)
Natural Standard
Cochrane Reviews
where should patients look for NHP info
National centre for Complementary and Alternative Medicine
ISMP Canada
independent not-for-profit organization dedicated to reducing preventable harm from medications
goal of ISMP Canada
create safe and reliable systems for managing medications in all healthcare environments
ISMP stands for
institute for safe medicine practices
there are sections on the ISMP website for (2)
practitioner reporting of medication incidents
consumer reporting
adverse event vs. adverse drug event
adverse event: undesired and unplanned occurrence directly associated with the care or services provided to a patient. Includes preventable and non-preventable injuries

adverse drug event: injury from medicine or lack of intended medicine. includes ADRs and harm from medication incidents
definition of safety according to the safety lecture
freedom from accidental injuries
freedom from accidental injuries
safety
injury from medicine or lack of intended medicine. includes ADRs and harm from medication incidents
adverse drug event
undesired and unplanned occurrence directly associated with the care or services provided to a patient. Includes preventable and non-preventable injuries
adverse event
temporary or permanent impairment in body functions or structures. include mental, physical, sensory functions and pain
harm
definition of harm
temporary or permanent impairment in body functions or structures. include mental, physical, sensory functions and pain
an incident resulting in serious harm (loss of life, limb or vital organ) or significant risk thereof
critical incident
definition of critical incident
an incident resulting in serious harm (loss of life, limb or vital organ) or significant risk thereof

need for immediate investigation and response (to identify why it happened and how to prevent it from happening again)
definition of serious harm
loss of life, limb or vital organ
near miss
event that could have resulted in unwanted consequences, but did not, because (either by chance or timely intervention) the event did not reach the patient
event that could have resulted in unwanted consequences, but did not, because (either by chance or timely intervention) the event did not reach the patient
near miss
what is not a near miss
an event that reaches the patient that does not cause harm

as soon as it reaches the patient, it is no longer a "miss" even if it does not cause any harm
high alert medications
drugs that bear a heightened risk of causing significant patient harm when they are used in error

error is not more likely
but if there is an error, it is more likely to cause harm
drugs that bear a heightened risk of causing significant patient harm when they are used in error
high alert medications
3 high alert medications
opioids
anticoagulants
insulin
rank of medicalerror as a cause of death in the US
8th
preventable medical mistakes cause more deaths than
car accidents
breast cancer
AIDs
% of adverse events that are related to medication or fluid admin
25
% of adverse events that were deemed to be preventable (Canadian adverse events study)
37
main type of medication errors that cause death
not administration errors (ex. 10fold errors)
pharmaceutical care errors
(people don't get drugs they need, or get doses inappropriate for their organ function
compare rate of academic centre adverse events to a community hospital
higher in the academic
top 2 areas of adverse events
surgery
drugs
how does Canada rank compared to other countries wrt adverse events
middle of the pack
% distribution of where in the medication use process errors occur
39% prescribing
12% transcribing
11% dispensing
38% administering
% distribution of where in the medication use process harm occurs
28% prescribing
11% transcribing
10% dispensing
51% administration
at what stage of the medication use process is there most harm
administration
why is there most harm at the administration end of the medication use process
other errors can be caught further along the line
catch rate at the administration end is low (2%)
which stages of medication use are most amenable to error prevention (In long term care)
ordering
monitoring
there is an increased risk of events with 3 drugs (in long term care)
antipsychotics
diuretics
anti-epileptic agents
overall dispensing accuracy in a survey of US pharmacies
98%
systems theory
healthcare professionals are taught to take care to avoid mistakes

this is necessary but not enough
systems have to be re-designed to improve processes, systems and environment in which people work rather than attempting to only improve individual skills and performance

We can't change the human condition but we can change the conditions under which humans work
swiss cheese model of error
each barrier we build to protect patients has holes in it. if the holes line up right, harm can happen
the systems approach recognizes that
1. humans are incapable of perfect performance

2. accidents are caused by flaws in the system (working environment) and human errors that are an expected part of any working environment

3. accidents can be prevented by building a system that is resilient to expected human errors

ie. expect that people are going to make mistakes
what is the theory called that states: in order to prevent medication errors, we have to change the working environment rather than the individual practitioners
systems theory or systems approach
HFE
human factors engineering

a discipline concerned with design of systems, tools, processes, and machines that takes into account human capabilities, limitations, and characteristics
2 examples of machines or systems that lack HFE in their design
1. we turn off our laptops by pressing the start button
2. exit signs are red - this implies "stop". In Europe exit signs are green
human factors that we have to consider when designing our systems
1. working memory
2. workload
3. task demands
4. workflow
5. repetition
6. fatigue
7. inattentional blindness
8. high noise-to-signal ratio (information overload)
9. work area design (ex. lighting, noise distractions)
applications of HFE (6)
medical devices
computer software
labelling and packaging
medication distribution systems
work environment design
workflow design
what causes people to "see" information that confirms our expectations rather than info that contradicts our expectations
confirmation bias
example of when confirmation bias is a problem
similar packaging
how the monkey video works
your brain unconsciously filters out information that it does not think is important. if you are counting passes you are ignoring everything else. most of our perceptual processing occurs outside of conscious awareness
2 options of safety strategies
eliminate: remove the hazard
control: provide safeguards
hierarchy of effectiveness of safety precautions
most effective
1. forcing functions and constraints
2. automation/computerization

medium
1. simplification/standardization
2. reminders, checklists, double checks

least
1. rules and policies
2. education and information
why rules and policies and education aren't the best safety precaution
if people can't remember, they probably won't look it up
example of how standardization works
all docs in a FHT decide to treat pneumonia with the same drug (for the average patient, set variations for penicclin allergies for example)
the math of reducing error with double checks
each person's chance of error is 1/100
multiply these to get overall chance of error: 1/10 000

problem: sometimes people make the same mistake
where is incident reporting well-established and poorly established (3)
good = hospitals
poor = community pharmacies
probably non existent = solo practices (ex. doctor's office)
2 examples of high reliability organizations (tend to be very safe)
aviation, nuclear power
3 qualities of high reliability organizations (tend to be very safe)
1. collective preoccupation with possibility of failure
2. expect to make errors and train their workers to recognize and recover from them
3. continually rehearse familiar scenarios of failure
success of aviation in preventing errors
accidents per million departures has dramatically decreased since 1960

incident reports have increased
but the number of high risk incident reports has decreased
this suggests that reporting has improved, and so has safety
how should we respond to HCP errors
encourage/applaud them for reporting
focus on how the problem can be fixed rather than the individual involved
does the non-punitive approach to errors mean blame free?
no - we are all accountable for things within our scope of practice
what are pharmacy technicians responsible for (scope of practice)
technical components of Rx
what are pharmacists responsible for (scope of practice)
therapeutic component of Rx - is the drug appropriate for the patietnt
a weird name for creating a reporting environment where people feel that they can report their errors
just culture
the person approach to errors
assign blame
punish or retrain
things that HCPs think when they make an error
I should have done _____
this has not happened before
this will not happen again
the five rights of the second victim
how we should help a HCP who has committed an error
T - treatment that is just
R - respect
U - understanding and compassion
S - supportive care
T - transparency and the opportunity to contribute
why HCPs dont report their errors (4)
failure to recognize error
failure to look beyond incident to whole system
lack of certainty - is it really an error? (everything turned out ok, so why report)
punitive culture (fear of reporting)
4 thoughts about error and how to constructively reevaluate them
who did it? --> what allowed it?
punishment --> thank you for reporting
errors are rare --> errors are everywhere
add more layers --> simplify/standardize
apology legislation
you can apologize to a patient without admitting fault
organized efforts of society to keep people healthy, prevent injury, illness, premature death
public health
what is public health not
publically funded health care
6 functions of public health
population health assessment
health, disease, injury surveillance
health promotion
disease and injury prevention
health protection (ex. sanitation laws)
emergency response
mandation of public health
municipalities don't get to choose whether or not they participate in the organized efforts of public health. The government mandates that this must occur.
early history of public health in Canada
Constitution 1967) quarantine and establishment and maintenance of marine hospitals
(because diseases used to come on boats)

most other hospitals and medical services were provincial responsibility

Medicine Chest clause: a medicine chest be kept at the house of each Indian agent for the use and benefit of the Indians at the direction of such Agent

This is now interpreted to mean that there must be health care available to natives living on reserve
priorities of Minister of Health - Rona Ambrose
health care efficiency
domestic violence
which components of public health is the federal government responsible for (18)
Criminal Law, Oversight and Approval
controlled substances
drugs and food
medical devices
industrial and consumer products
cosmetics
tobacco
radiation-emitting devices (microwaves, TVs, sun lamps)
pest control products
First Nations and the Inuit
active and veteran members of the military
ranking members of RCMP
prisoners in federal penitentiaries
health requirements for immigrants
occupational health and safety for employees in federally regulated industries
patents for medicines
environmental research and monitoring
fitness and amateur sport (ex. own the podium initiative
fitness for duty of air traffic controllers and pilots
Federal Agencies for Public Health (7)
Public Health Agency of Canada
Health Canada
First Nations Inuit Health
Canadian Food inspection agency
national defense, transportation, environment
role of ministry of transportation in public health
prevention of auto accidents
which Canadian agency is modelled on the US CDC
Public Health Agency of Canada
Public Health Ontario
role of Health Canada
health protection (ex. approving medications)
SARS led to a collection of reforms in public health as recommended by ____
Naylor report
12 greatest achievements of the 100 years of the Canadian public health association
1. safer and healthier foods
2. control of infectious diseases
3. healthier environments
4. vaccination
5. recognition of tobacco use as health hazard
6. motor vehicle safety
7. decline in deaths from coronary heart disease and stroke
8. healthier mothers and babies
9. safer workplaces
10. universal policies
11. acting on social determinants of health
12. family planning
Federal Health Leadership (title and name)
Minister of Health: Rona Ambrose
the Naylor report suggested a new leadership position in public health (title and name)
Chief Public Health Officer of Canada
Dr. David Butler Jones
provincial health leadership (title and name) (2)
Minister of Health and Long Term Care
Chair of the Cabinet Committee on Poverty Reduction
Honourable Deb Matthews

Chief Medical Officer of Health
Dr. Arlene King
provincial role in public health (departments)
Chief Medical Officer of Health
Public Health Division (MOHLTC)
Ministry of Health Promotion and Sport (has been merged back into the Ministry of Health)
MCYS (Ministry of Children and Youth Services)
MOE (Ministry of the Environment)
Ontario Agency for Health Protection and Promotion
public health legislation that the province is responsible for
Health protection and promotion act
other health legislation
who decides on the Chief Medical Officer of Health
appointed by Ontario Agency for Health Protection and Promotion
what is the significance of the fact that the Chief Medical Officer of Health is appointed
can't be fired easily
can say unpopular things (ex. we did it wrong, we need to do this)
allows public health to be free of political agenda
recommendations in the Naylor report
1. Chief Public Health Officer of Canada
2. Public Health Ontario (WAS: Ontario Agency for Health Protection and Promotion)
Ontario Agency for Health Protection and Promotion had its name changed to
Public Health Ontario
Public Health Ontario roles
provide technical advice and research to the chief medical officer of health
how Public Health Ontario differs from Public Health Canada
Canada: deputy minister reports to the minister. He is "in the box"

Ontario: more independent. unbound by certain rules of government. but not at the decision making table
components of the Health Protection and Promotion Act
Each municipality is required to have a board of health, which has the following elements:

1. Medical Officer of Health
2. reportable diseases
3. deal with health hazards
4. standards for programs
5. reportable diseases
6. staff: nurses, inspectors, dieticians
staff of Boards of Health (municipal organization)
nurse
inspector
dietician
do boards of health require pharmacists
no
Components of the Ontario Public Health Standards
Principles
Foundational Standard and Protocol
Program Standards and Protocol
Principles of the Ontario Public Health Atlas
Every Health Unit should:

1. look at their own specific needs
2. assess how well their initiatives
3. consider capacity: do they have sufficient staff?
4. work together with other organizations (ex. school boards, workplaces, etc.)
Health Unit vs. Board of Health
every Health Unit is governed by a board of health
groups of municipalities come together to form these
protocol vs. standard for Boards of Health
protocol = you must do this
standard = you can do this
how many LHINs in Ontario
14
role of LHINs
local decision making wrt health care
ex. hospital budget
how many public health units in Ontario
36
LHINs vs. public health units
LHINs have more equal population sizes
LHINs attempted to equalize population sizes - what is the problem with this
can't just divide the budget equally
some LHINs have hospitals that serve much wider areas
LHINs and Public Health Units are distinct. what else is independent of LHINs
independent practices of physicians and pharmacists
who is the leader of Public Health Units and who is it for Toronto
Dr. David McKeown
Medical Officer of Health
municipal role in determinants of health
drinking water
waste water
waste
zoning
economic development
parks
transit
roads
EMS
long termcare
day care
social assistance
other local public health partners (other than LHINs and Public Health Units)
community based physicians
pharmacists
HCPs
school boards
business associations
NGOs
Faith organizations
role of pharmacists in health promotion (3)
screening clinics (ex. cholesterol, diabetes management)
flu shot clinics
days