Health Care Supervisor

Front 1

What is the difference between a leader and a nonleader?

Back 1

it is often determined by the degree to which a person succeeds in learning about leadership and applying what has been learned

Front 2

What are the styles of leadership

Back 2

1. Exploitative autocaracy

2. Benevolent autocaracy

3. Bureaucracy

4. Consultative leadership

5. Participative leadership

Front 3

What is exploitative autocaracy style of leadership

Back 3

1. harshest style

2. has to have absolute power over the people in the group

3. uses the group to serve personal interest

This type of leader literally exploits the followers/

Front 4

What is benevolent autocracy style of leadership

Back 4

1. leader has absolute power

2. is usually kind and generally sincere

3. believes that the group must be closely ordered and regulated for the good of the organization.

Front 5

What is bureaucracy style of leadership

Back 5

1. primary emphasis is on rules and regulations

2. goes by the book, often creating new rules and regulations as new situations arise, to such an extent that the book itself often becomes more important than the purpose it is intended to serve

Front 6

What is the consultative leadership style of leadership

Back 6

1. leader remains open to input from members of the group

2. by pronouncement, attitude, or practice, retains full decision making authority

Front 7

What is participative leadership style of leadership

Back 7

1. plans or decisions are made by all the departments employees as a group or team

2. supervisor is a key member of the group, providing advice, information, and assistance in any way possible but in advance has made a decision to accept the outcome of the group process

Front 8

T/F No particular leadership pattern can always be labeled wrong.

Back 8

True

Front 9

What is Douglas McGregor's approach to management?

Back 9

Theory X and Theory Y

Front 10

What is Douglas McGregors landmark work?

Back 10

"The Human Side of Enterprise"

Front 11

What is each of the management theories (Theory X and Theory Y) based on that is general to each relating to management?

Back 11

that management remains responsible for organizing the elements of all productive activities.

Front 12

Theory X in its pure state is __________________ __________________________.

Back 12

autocratic leadership

Front 13

Pure Theory Y is _________________________________

Back 13

participative leadership

Front 14

Theory X assumes

Back 14

1. People must be actively managed.

2. The average person by nature is indolent, works as little as possible

3. The average person lacks ambition, shuns responsibility, prefers to be led.

3. The average person is inherently self centered, resident to change and indifferent to the needs of the organization.

Front 15

Theory Y assumes the assumptions of

Back 15

1. People are not passive or resistant to organizational needs.

2. Motivation, development potential, willingness to assume responsibility and readiness to work toward organizational goals are present in most people.

3. the task of management is to arrange organizational conditions and methods of operation so people can best achieve their own goals by directing their efforts toward the goals of the organization.

Front 16

Autocratic leaders operate under which theory?

Back 16

Theory X assumptions

Front 17

T/F Under Theory X assumptions leaders choose to make all the decisions and hand them down as orders and instructions.

Back 17

True

Front 18

T/F Under Theory Y assumptions leaders encourage your employees to participate in joint decisions.

Back 18

True

Front 19

T/F Theory X people actually prefer to be led and have their thinking done for them.

Back 19

True

Front 20

T/F Theory Y people are self motivated and capable of significant self direction.

Back 20

True

Front 21

The nursing service tend to fall under which Theory?

Back 21

Theory Y

Front 22

Employees of healthcare organizations seen to prefer what leadership?

Back 22

participative leadership

Front 23

T/F There is no single style of leadership that is appropriate to all people and situations at all time.

Back 23

True

Front 24

With today's educated workers and modern organizations what is the most appropriate leadership?

Back 24

consultative and participative

Front 25

T/F Its probably best to say as little as necessary about your own management style and let your actions convey your style.

Back 25

True

Front 26

Many managers cling to the outmoded view and see leaders as being the __________

Back 26

BOSS the essential giver of orders.

Front 27

Some managers see "passing the buck", "spreading the blame", and shirking the responsibilities as __________________ leadership.

Back 27

participative

Front 28

T/F Participative leadership is NOT abrogation of responsibility.

Back 28

True

Front 29

T/F A sign of strength is to trust your employees with a share of your authority while you retain full responsibility.

Back 29

True

Front 30

A true function of a leader is to do what with the employees?

Back 30

help employees find the best way to do it themselves.

Front 31

True leaders should

Back 31

1. not take up a position at the rear of the pack and shove.

2. not move in front of the crew and urge them to follow.

Front 32

What is a facilitator?

Back 32

a remover of obstacles, a catalytic agent that causes the entire group to move forward in the proper direction.

Front 33

T/F True leaders are not the master of the department but rather its busiest, most responsible servant.

Back 33

True

Front 34

What defines or characterizes a true leader.

Back 34

The acceptance by the followers.

Front 35

Leadership is more likely to inspire thoughts of the ____________________, management conjures up images of ___________ and tools.

Back 35

human element, techniques

Front 36

Management and leadership is the process of what?

Back 36

accomplishing goals through the efforts of people.

Front 37

What is cookie cutter management?

Back 37

occurs when attempts are made to apply specifically named management techniques or kinds of management often cynically described as "flavors of the mouth"

Front 38

What are the characteristics and qualities of a successful leader?

Back 38

Common sense, honesty, integrity, insight, pride, enthusiasm, and the belief in every employees value and potential contribution cannot be dictated by procedure

Front 39

characteristics of autocratic leadership

Back 39

1. Closed communication
2. unaware or even uncaring about individual problems
3. little trust or confidence
4. frequently relies on fear and punishment to move people forward
5. employees find they stand alone when things go wrong.
6. does not want input from outside.

Front 40

What are the characteristics of consultative or participative leadership?

Back 40

1. openness to communication

2. awareness of individual problems

3. extend trust and confidence

4.motivates through involvement and reward

5. support for employees and their decisions

6. open to input from the work group

Front 41

To get things done through employees the supervisor should:

Back 41

1. be visible and available

2. show concern for the employees problem

3. maintain a true open door attitude

4. rely on feedback form

Front 42

What is the single factor that defines or characterizes a true leader?

Back 42

the acceptance by the followers

*(acceptance by one's followers cannot be mandated it must be earned)*

Front 43

What is leading by default?

Back 43

1. supervisor not visible or unavailable

2. supervisor cannot be found or does not act

3. frequently neutral and occasionally even helpful---letting things go until they resolve themselves

Front 44

Most of the time healthcare professionals and paraprofessionals lean toward what type of leadership?

Back 44

participative leadership

Front 45

T/F True leadership is flexible it responds to both individual and organizational needs and is shaped to fit the needs of the moment.

Back 45

True

Front 46

One way to describe communication is ?

Back 46

the transfer of meaning

Front 47

What is the definition of empathy?

Back 47

the capacity to put oneself in anothers place and respond accordingly

Front 48

What is the primary tool of communication?

Back 48

Words - to express meaning

Front 49

What causes communication failure?

Back 49

assuming the person we are talking to knows and understands what we happen to be talking about. (after all we know what we are talking about)

Front 50

How should a supervisor develop mutual understanding?

Back 50

honest two way communication and good interpersonal communication that when fully absorbed through faithful practice essentially becomes automatic

Front 51

What are the six formal organizational communication channels?

Back 51

1. communication to and from your direct reporting employees

2. communication to and from you immediate superior

3. communication to and from your peers and other horizontally positioned organizational elements

Front 52

Problems occur when __________ is not a part of the normal communication process.

Back 52

feedback

Front 53

Characteristics of one way communication

Back 53

1. speed

2. no verification of information

3. time

Front 54

Characteristics of two way communication

Back 54

1. noise

2. correctness and accuracy

3. reduction or elimination of errors

4. senders position

Front 55

Managers that are driven by ego, arrogance, impatience, or aggressiveness are more inclined to communicate _____________

Back 55

one way ( acting on the implicit assumption that because they understand what they are saying then everyone should understand them)

Front 56

What are the barriers to effective communication?

Back 56

Semantics

Emotion

Personal Barriers

False Understanding

Front 57

What are two of the worst words that can be used?

Back 57

always and never

Front 58

What are the four verbal means of communication?

Back 58

writing, reading, speaking, and listening

Front 59

Of the four means of communication which requires most of our communication effort?

Back 59

listening

Front 60

Guidelines of being a good listener?

Back 60

1. Be attentive

2. Wait before responding

3. Get the whole message

4. Watch for non verbal clues

5. Keep interruptions to a minimum

6. Be aware of your emotional sore spots

7. keep note taking at a minimum

8. seek agreement or clarification

Front 61

What is cultural diversity?

Back 61

different groups of people with different backgrounds within a certain group like race, religion, gender, ethnicity, and social differences

Front 62

Cultural diversity in health care is greatest in what?

Back 62

lower paying or entry level jobs such as house keeping workers, nursing assistants and food service staff.

Front 63

Guideline for interpersonal communication when you are doing the talking

Back 63

1. Think about what you are going to say put some structure in what you say.

2. Consider your listeners needs interests and attitudes.

3. Use language properly suited to the level of knowledge, education, and experience of your listener. Don't talk down or over the head.

4. Follow your communication with feedback. Repeat what i just said.

Front 64

Guidelines for interpersonal communication when you are doing the listening.

Back 64

1. Pay attention -- Really listen

2. listen for meaning

3. consider the whole person, searching out attitudes and feelings as well as meanings.

4. Be patient

5. Be prepared to compromise

6. Feedback -- return the message to the speaker in your own words.

Front 65

Successful supervision requires _____________________________.

Back 65

human sensitivity

Front 66

Golden Rule approach to communication

Back 66

Deal with others as you would wish to be dealt with yourself.