Group Discussion Chapter 4: Listening For Understanding

Front 1

What is the Process for Listening?

Back 1

- Listening
- Receiving
- Attending
- Understanding
- Responding
- Remembering

Front 2

What are the Poor Listening Styles?

Back 2

- Refusing to Listen
- Pseudolistening
- Listening Selectively
- Listening to Evaluate

Front 3

What is pseudolistening?

Back 3

The listener demonstrates nonverbal communication but makes no attempt to recieve, attend, or understand the content of what the speaker is saying.

Front 4

What are the Barrier to Listening?

Back 4

- Abundance
- External Noise
- Rapid Thought
- Proccupation with self
- Effort

Front 5

What is Acceptance?

Back 5

Receiving what is

Front 6

What are the Nonverbal Signs of Acceptance?

Back 6

- Posture and Gestures
- Eye Contact
- Facial Expression
- Nodding

Front 7

What are the Verbal Signs of Acceptance?

Back 7

- No Interrupting
- Non-evalutating listening
- Verbal reponses of acceptance
- Invitations to Share

Front 8

What is Active Listening?

Back 8

The process in which you restate in your own words what the speaker has said to clarify or confirm the accuracy of the message.

Front 9

What is paraphrasing?

Back 9

simply a restatement in your own words of the speaker's message

Front 10

What are the two types of active listening?

Back 10

Content: accuracy

Feelings: empathy

Front 11

What are the Four Steps of Active Listening?

Back 11

1) Speaker makes Statement
2) Listener Paraphrases speaker's Statement
3) Speaker accepts paraphrase or rejects
4) if rejected, the speaker clarifies the original statement or if accepted, the listener is free to express her thought/ feeling

Front 12

What is the "YOU" technique?

Back 12

The most basic form of active listening is mirroring to the speaker the content fo the message witha question beginning in you

Front 13

What the ways for Active Listening for Feelings?

Back 13

-Observing the Speaker's Nonverbal Communication
- Reflecting the Speaker's Nonverbal Behavior
-Responding to the Speaker's Verbal Communications

Front 14

What are the Advantages of Active Listening?

Back 14

1) it proves understanding
2) involves the listener
3) relieves the listener from having to act as judge, teacher, or rescuer
4) speker has a safe place to disclose thoughts and feelings without being threatened
5) develops trust between the speaker and the listener

Front 15

What are the Guidelines for Active Listening?

Back 15

- Avoid parroting
- Avoid overuse of active listening
- Avoid inapprocriate active listening

Front 16

What is S.O.A.R.?

Back 16

Seek
Observe
Ask
Relate

- to raise the awareness of group members from other cultures