Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/6

Click to flip

6 Cards in this Set

  • Front
  • Back
During a vehicle selection interview, what personal information should you obtain?
1) Name
First and Last
2) Point of Contact
Phone #1
Phone #2
Email Address
During a vehicle selection interview, what information should you obtain about equipment?
1) What MUST the customer have on their new vehicle
2) What would the customer LIKE to have on their new vehicle
During a vehicle selection interview, what information should you obtain about the vehicle they are currently driving?
1) Likes and dislikes about the vehicle
During a vehicle selection interview, what information should you obtain about a trade in?
1) Will they be selling us a vehicle?
2) Make
3) Model
4) Year
5) Miles
6) VIN#
7) Will we be making a payoff to a lender? If so, name of lender.
During a vehicle selection interview, what information should you obtain about the customer to properly select a vehicle with them?
1) Type of vehicle interested in.
2) Will any one else be assisting in color and trim selection?
3) Will we be considering driving habits of anyone else when selecting a vehicle?
4) Will the vehicle be for business or pleasure?
5) What type of business are they in?
6) Do they prefer lighter or darker colors?
7) Is fuel economy a major consideration in the vehicle purchase?
8) How many miles per year do they drive?
9) How long have they owned their current vehicle?
During a vehicle selection interview, what information should you obtain about the vehicle price?
1) Most guests have a particular budget in mind before they shop, budgetwise what did they have in mind?
2) Most lenders request 20 to 30% initial investment. Is that about what they had in mind, or where they planning to put down more?
3) Is there anything about their credit that you need to know, so to help with the selection of the vehicle?