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33 Cards in this Set

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4 Stages of Team Development
1.Forming
2.Storming
3.Norming
4.Performing

ORDER IS IMPORTANT!
FEELINGS-
Excitement
Anticipation
Fear
Optimism
Anxiety
Tentativeness
FORMING
Excitement
Anticipation
Fear
Optimism
Anxiety
Tentativeness
FEELINGS-
Resistance
Fluctuations in attitude about chances of success
Impatience
Hostility
Discomfort
STORMING
Resistance
Fluctuations in attitude about chances of success
Impatience
Hostility
Discomfort
FEELINGS-
Safety
Security
Acceptance
Relief
Renewed Energy
NORMING
Safety
Security
Acceptance
Relief
Renewed Energy
FEELINGS-
Satisfaction
Pride
Excitement
PERFORMING
Satisfaction
Pride
Excitement
BEHAVIORS-
Define the team’s tasks
Discuss issues and concepts
Discuss symptoms or problems
Complain
Be overly polite
FORMING
Define the team’s tasks
Discuss issues and concepts
Discuss symptoms or problems
Complain
Be overly polite
BEHAVIORS-
Arguing
Competition
Defensive
Choosing sides
Establishing unrealistic goals
Hostility
STORMING
Arguing
Competition
Defensive
Choosing sides
Establishing unrealistic goals
Hostility
BEHAVIORS-
Members accept their roles
Focus on process
Comfortable sharing feelings, thoughts and concerns
NORMING
Members accept their roles
Focus on process
Comfortable sharing feelings, thoughts and concerns
BEHAVIORS-
Accept each other’s strengths and weaknesses
Combine behaviors that maintain relationships with those that get the job done
PERFORMING
Accept each other’s strengths and weaknesses
Combine behaviors that maintain relationships with those that get the job done
Know the Role of the Team Leader
1.Manages the team
2.Serves as the contact point
3.Keeps the records
4.Serves as a team member
5.Ensures the goal is achieved
Know the Components of a News Release
1.Title or Headline
2.Sub-title
3.Introduction/Lead
4.Body/Content
5.Company Bio
6.Ending Indicator - ###
7.Contact Information
Purpose of the Applicant/Planning Staff Meeting
The author lists 2 objectives. They are to keep the applicant from:

1.Spending a significant amount of money on plans that won’t get approved
2.Spending a significant amount of money on plans when a simple application process is all that is needed
1.Spending a significant amount of money on plans that won’t get approved
2.Spending a significant amount of money on plans when a simple application process is all that is needed
Public Noticing
The requirement to publicize a meeting, workshop, or forum that will result in an official decision.

Any decision by an agency that requires a public hearing requires public noticing.
Any decision by an agency that requires a public hearing requires public noticing.
4 Reasons that Public Participation is Important to the Land Use Approval Process
1.Creates a link between planning and development
2.The opinions of citizens and stakeholders are heard
3.Land use decisions are based on standards and criteria, not popularity
4.Balances citizen involvement with land owner’s need for predictability
Communicating with the Generations
1927-1945 – Traditionalists – Loyal
1946-1964 – Baby Boomers – Optimistic
1965-1980 – Generation X – Skeptical
1981-1999 – Millennials - Realistic
Generational Influences
1.Traditionalists – the Great Depression, WWII
2.Baby Boomers – Viet Nam War, Watergate, Civil Rights Movement, Women’s Movement, Environmental Movement
3.Generation X – Challenger Disaster, 1st Gulf War, 9/11, Latchkey Kids, Divorced Parents, Working Moms
4.Millennials – 9/11, War on Terror, Child-centric society, technology
4 Criteria for Measuring Civic Engagement*
1.Electoral Engagement
Registering to vote
Voting
2.Non-electoral Engagement
Contacting a public official
Boycotting or buying a product based on the values of the company
3.Group Engagement
Belonging to any group: religious, sports, civic, etc.
4.Community Engagement
Any volunteer activity
Going to a public meeting
Doing favors for neighbors
Working to solve a community problem

*According to the National Conference on Citizen Engagement
Thomas Kilman Conflict Resolution Model

Competition
Assertiveness- High
Cooperation- Low
Assertiveness- High
Cooperation- Low
Thomas Kilman Conflict Resolution Model

Avoidance
Assertiveness- Low
Cooperation- Low
Assertiveness- Low
Cooperation- Low
Thomas Kilman Conflict Resolution Model

Compromise
Assertiveness- Middle
Cooperation- Middle
Assertiveness- Middle
Cooperation- Middle
Thomas Kilman Conflict Resolution Model

Collaboration
Assertiveness- High
Cooperation- High
Assertiveness- High
Cooperation- High
Thomas Kilman Conflict Resolution Model

Accomodation
Assertiveness-Low
Cooperation- High
Assertiveness-Low
Cooperation- High
Conflict Resolution Reasons to agree to a resolution
1.Feel their interests have been considered and respected
2.Have been involved in the shaping of the solution (weigh in to buy in)
3.Have developed a working relationship with the other parties
4.See how the solution is linked to their self-interests
5.See the solution as fair and necessary
6.Perceive the risk of not accepting the solution to be greater than the cost of accepting the solution
Conflict Resolution Reasons to Remain Adversarial
1.Don’t understand the solution
2.Don’t understand why the solution is good for all parties
3.Think the status quo is fine
4.Perceive they are being treated unfairly
5.Believe that what they are being asked to do is unnecessary
6.Think they have other options that are better for them
BATNA
Best Alternative to a Negotiated Agreement
Government in the Sunshine Law
Establishes the basic right of access to most meetings of boards, commissions and other governing bodies and local government agencies or authorities.
4 Reasons Stakeholders Engage in Public Participation
1.Affected economically
2.Use or want to use a resource
3.Live in proximity of the issue
4.Have a legal mandate affected by the issue
Conflict of Interest--Bribe
A monetary interest in the outcome of a decision by the decision maker or a member of their immediate family.
Bribe
Ex Parte Contact
Contacts that occur between the decision maker and a person interested in the decision outside the public process and not in the public record .
Florida Administrative Weekly
2 Limitations:

1.Limitations relative to quickly noticing a meeting
2.Although accessible to the public via the internet, the public may not think to look there
1.Limitations relative to quickly noticing a meeting
2.Although accessible to the public via the internet, the public may not think to look there
Know what is meant by “self-selecting”
People who typically have a stake in the outcome.
4 Reasons it is Important that Regulatory Agencies Retain Final Decision Making
1.Stakeholders are self-selecting
2.Local governments are given a legal mandate (legislation enabling local jurisdiction)
3.Local governments have budget considerations
4.Local governments have the responsibility to weigh undesirable impacts of one community against the beneficial impacts for the larger society
5 Aspects of Technical Decisions that Regulatory Agencies are Expected to Have or Demonstrate
1.Standards
2.Regulations
3.Science
4.Technology
5.Expertise