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13 Cards in this Set

  • Front
  • Back
the ability to influence the attainment of goals sought by yourself or others.
principle of least interest
indicates that the person who cares less about continuing a relationship is typically recognized as having more power.
power resource
anything that enables individuals to achieve their goals, assist others to achieve their goals, or interferes with the goal attianment of others.
quid pro quo harassment
occurs when the more powerful person requires sexual favors from the less powerful individual in exchange for keeping a job, getting a high grade in a class, landing an employment promotion, and the like.
the expressed struggle of interconnected parties who perceive incompatible goals and interference from one or more parties in attaining those goals.
destructive conflict
characterized by escalation, retaliation, domination, competition, cross-complaining, defensiveness, and inflexibility.
when you can no longer think clearly because conflict triggers emotional reactions that clog the brain's ability to reason.
constructive conflict
characterized by a We-orientation, cooperation, and flexibility.
the act of calming the agitated feelings of others during a conflict episode.
working together to maximize the attainment of goals for all parties in a conflict.
the overt recognition of conflict and the direct effort to find creative ways to satisfy all parties in the conflict.
a collaborative strategy that meets the goals of all parties in the conflict.
different forms of power
dominance, prevention, and empowerment