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8 Cards in this Set
- Front
- Back
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Communication Theory
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- Everything people say and do has a message
- Communication is either verbal or nonverbal |
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Communication requires?
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Sender
Receiver Message |
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Social Communication
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Day-to-day
May incorporate “slang” or popular phrases |
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Therapeutic Communication
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- Used by nurses and people in the helping professions
- Also called “active” or “purposeful” communication - Requires “active listening” or “listening between the lines” - Assertive, not aggressive, in nature |
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Neurolinguistic Programming (NLP)
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Method of framing statements,
Therapeutic |
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Maintains humans communicate in 3 basic ways?
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Auditory
Visual Tactile |
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Blocks to therapeutic communication
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Impede effective communication
Often due to using the “social” communication techniques |
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Examples of Blocks to Therapeutic Communication
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- The word “why”
- Minimizing/belittling - False reassurance/social clichés - Advising - Closed-ended questions - Agreeing/disagreeing |
