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15 Cards in this Set

  • Front
  • Back
arrangement of people brought together to accomplish some specific purpose
People who work directly on job or task and do not oversee others.
Individuals in an organization who direct the activities of others.
first line managers
supervisors responsible for directing day to day activities of operative employees
middle managers
individuals at levels of management between first line manager and top manager
top managers
individuals responsible for making decisions about direction of organization and establishing policies that affect all organizational members
process of getting things done, effectively and efficiently, through and with other people
doing something correctly. refers to relationship between inputs and outputs. seeks to minimize resource costs (means)
means doing the right things, goal attainment (ends)
Planning (management process)
Includes defining goals, establishing strategy, and developing plans to coordinate activities
organizing (mp)
Includes determining what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
leading (mp)
Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts
The process of monitoring performance, comparing it with goals, and correcting any significant deviations
Conceptual skills
manager's mental ability to coordinate all of the organization's interest and activities
interpersonal skills
manager's ability to work with, understand, mentor, and motivate others, both individually and in groups