Fundamentals Management Chapter 1-4

Front 1

Organization

Back 1

arrangement of people brought together to accomplish some specific purpose

Front 2

Operatives

Back 2

People who work directly on job or task and do not oversee others.

Front 3

managers

Back 3

Individuals in an organization who direct the activities of others.

Front 4

first line managers

Back 4

supervisors responsible for directing day to day activities of operative employees

Front 5

middle managers

Back 5

individuals at levels of management between first line manager and top manager

Front 6

top managers

Back 6

individuals responsible for making decisions about direction of organization and establishing policies that affect all organizational members

Front 7

management

Back 7

process of getting things done, effectively and efficiently, through and with other people

Front 8

efficiency

Back 8

doing something correctly. refers to relationship between inputs and outputs. seeks to minimize resource costs (means)

Front 9

effectiveness

Back 9

means doing the right things, goal attainment (ends)

Front 10

Planning (management process)

Back 10

Includes defining goals, establishing strategy, and developing plans to coordinate activities

Front 11

organizing (mp)

Back 11

Includes determining what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

Front 12

leading (mp)

Back 12

Includes motivating employees, directing the activities of others, selecting the most effective communication channel, and resolving conflicts

Front 13

controlling

Back 13

The process of monitoring performance, comparing it with goals, and correcting any significant deviations

Front 14

Conceptual skills

Back 14

manager's mental ability to coordinate all of the organization's interest and activities

Front 15

interpersonal skills

Back 15

manager's ability to work with, understand, mentor, and motivate others, both individually and in groups