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12 Cards in this Set
- Front
- Back
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Intrapersonal communication |
Communication that occurs within an individual |
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Interpersonal communication |
Occurs b/t two or more people in a small group |
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Public communication |
Occurs within large groups of people. |
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Referent |
Incentive or motivation for communication |
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Sender |
Person who initiates message |
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Message |
Verbal and/or nonverbal info that is expressed by the sender and intended for the receiver |
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Channel |
Method of transmitting and receiving a message |
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Reciever |
Person whom the message is aimed. |
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Environment |
Emotional and physical climate in which the communication takes place |
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Feedback |
Message returned to the sender by the receiver that indicates message was received |
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Techniques that enhance communication |
Active listening Silence Giving info Sharing empathy, hope, humor, and feelings Focusing Reflecting and clarifying Paraphrasing and restating |
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Hinder communication |
Stereotyping Challenging Arguing Giving unwarranted reassurance Giving advice Judgmental or defensive responses Ignoring feelings Not listening |
