Food Service Management

Front 1

Narrow

Back 1

Is a narrow or wide span of control used with newly hired personnel?

Front 2

3.5

Back 2

Am acute care conventional produces how many meals per labor hour?

Front 3

Productive hours

Back 3

Absolute FTE is the minimum number of employees to staff the facility....but it only counts ?

Front 4

1.55

Back 4

To determine the actual number of employees needed, multiply number of employees by what?

Front 5

2.5

Back 5

A relief worker can cover the days off of how many employees each week?

Front 6

Work simplification

Back 6

This looks at the smallest parts of the job

Front 7

Work sampling

Back 7

When one observes random employees intermittently to determine percent of time working or idle

Front 8

Cross charts

Back 8

This work simplification procedure looks at the efficiency of equipment placement, studies work motions, shows number of movement between pieces of equipment

Front 9

Productivity

Back 9

Is the efficiency with which a production or service activity converts inputs into outputs expressed as ratios

Front 10

Production schedules

Back 10

This explains what to do and when to do it

Front 11

Number of employees terminated and replaced divided by the total amount of positions

Back 11

What is labor turnover rate?

Front 12

Diagonal

Back 12

An example of this organizational communication channel is the when an ordering clerk in foodservice sends requests directly to purchasing department, not through food service channels

Front 13

Maslow's hierarchy of needs

Back 13

This theory states that people are motivated by the desire to satisfy specific needs; basic needs first followed by higher human needs

Front 14

Basic needs- security and safety

Back 14

Insurance, retirement, and job security fall under which category of maslow's theory?

Front 15

That people first need maintenance factors such as fair wage, insurance, retirement (such things do not motivate but if missing can prevent it from occurring) followed by motivators such as job enrichment and praise

Back 15

Herzbergs motivational theory stated what?

Front 16

McClelland

Back 16

Who developed the power - affiliation theory?

Front 17

The need to achieve, need for power, need for affiliation

Back 17

What are the three needs McClelland identified?

Front 18

McGregor

Back 18

This man's theory stated that the attitude of the manager toward employees has an impact on job performance

Front 19

Theory x

Back 19

These type of managers in McGregor theory believe that people dislike work and will avoid it if at all possible; negative and autocratic

Front 20

Theory y

Back 20

These managers under McGregor theory believe work is as natural as play or rest and should help employees reach goals; positive and participative

Front 21

That employees become more productive when given special attention

Back 21

The hawthorne studies by mayo said what?

Front 22

Expectancy theory

Back 22

This theory states that employees must believe that effective performance leads to certain attractive rewards

Front 23

Team managemenrlt

Back 23

Part of leadership grid that has a high concern for both people and production

Front 24

Country club management

Back 24

Employee centered leadership grid portion

Front 25

Impoverished management

Back 25

This management lacks concern for people and production

Front 26

Authority, obedience

Back 26

Leadership grid management that has a high concern for production and low concern for employees

Front 27

Peter principle

Back 27

This principle is when someone is promoted to a position where they are incompetent

Front 28

Unity of command

Back 28

Each person should only be accountable to one supervisor

Front 29

Theory z (ouchi)

Back 29

This theory states that everyone who will be affected by a decision is involved in making the decision; employees are the biggest assets

Front 30

Scientific management

Back 30

This type of management is work centered and believes workers should work at fastest pace possible at maximum efficiency; find the best way to perform work tasks

Front 31

Management by objectives

Back 31

Type of democratic management that is participative leadership

Front 32

Transactional leaders

Back 32

This type of leaders clarify roles and responsibilities; uses rewards and punishments to achieve goals

Front 33

Transformational leadership; agents of change

Back 33

This type of leadership inspires followers ro become motivates to work towards organizational goals rather than personal gain

Front 34

Organizational change theory

Back 34

This theory states that a leader is proactive and recognizes that there is a need to make a change

Front 35

Conceptual

Back 35

What skills are most needed and valued on higher ranks of management

Front 36

Nominal group technique

Back 36

This decision making technique relies on round Robin reporting to an authoritative leader, group RANKS items in priority, vote for final decision

Front 37

Delphi technique

Back 37

This decision making technique probes expert minds in written interviews; participants don't meet

Front 38

Pareto charts

Back 38

This bar graph chart illustrates the relative importance of problems

Front 39

Line

Back 39

Que means?

Front 40

Compromise

Back 40

This conflict resolution may be a weak method; doesn't usually lead to a solution that best helps organization

Front 41

Coercive power

Back 41

Type of power with ability to punish another for not carrying out requirements

Front 42

Charisma and personality; desire to identify with or imitate the infkuencer

Back 42

Referent power is based on ?

Front 43

Sop- standards of practice

Back 43

Describes a competent level of nutrition care practice as shown by the ncp

Front 44

Standards of professional practice

Back 44

Describes a competent level of behavior in the professional role

Front 45

Appropriations bill

Back 45

This must be passed to provide funding for bill

Front 46

FTC

Back 46

Regulates content of food ads; enforces truth in labeling

Front 47

National labor relations act

Back 47

This act gave union the right to be the bargaining agent

Front 48

Taft Hartley act

Back 48

This act specified unfair labor practices of the union

Front 49

Check off

Back 49

What is the deduction of union dues from pay?

Front 50

Must be a member of union before hiring

Back 50

What is a closed union shop?

Front 51

Union steward

Back 51

An employee who represents fellow employees as the union representative

Front 52

Arbitration

Back 52

Which is binding: mediation of arbitration?

Front 53

Leniency of error

Back 53

When you rate everyone higher than they deserve during a performance evaluation?

Front 54

Error of central tendency

Back 54

When you rate everyone as average during a performance evaluation

Front 55

Cash budget

Back 55

The purpose of this budget is to determine if funds will be available when needed

Front 56

Traditional and zero based budgets

Back 56

What are the two methods used to establish line items within budgets?

Front 57

Traditional lone item within budget development

Back 57

This methods uses the existing budget for previous year plus inflation factor

Front 58

Indirect, fixed costs

Back 58

These costs are not affected by sales volume

Front 59

Variable, direct costs

Back 59

These costs change with changes in sales

Front 60

Daily food cost/ daily income

Back 60

How do you measure food cost peecentage?

Front 61

Profit margin

Back 61

Most commonly used assessment of overall financial effieincy

Front 62

Promotion

Back 62

This is done to increase or renew awareness; short term

Front 63

Cost/ effectiveness analysis

Back 63

Once goal is deemed worthwhile, this looks to resolve which method of intervention is most effective in achieving goal

Front 64

Total quality management

Back 64

This performance improving method uses the pdca cycle (plan, do, check, act)

Front 65

Sentinel event indicator

Back 65

This event indicator has a threshold of 0 or 100%; all or none

Front 66

Rate based indicator

Back 66

This indicator has a threshold between 1 and 99%; what will happen with the best care