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14 Cards in this Set
- Front
- Back
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Table Service
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American
French Conventional |
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Counter Service
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Fastfood
Diner Ready Prepared, assembly |
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Tray Service
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Dim Sum
Ready Prepared and assembly |
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Self-Service
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Buffet
Vending machine Ready prepared some assembly |
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Delivery service
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Commissary
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Four patterns of customer service
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Freezer
Factory Friendly Zoo Quality Customer Service |
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Freezer
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poor procedural & personal service
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Factory
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Procedural Efficiency, personal cold
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Friendly Zoo
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slow inconsistent disorganized
friendly staff |
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Quality Customer Service
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personal and procedural handled well
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Quality Customer Service
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Procedural
-Type and Timing Personal -attitude -verbal skills -behavior |
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ServQual Dimensions
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Tangibles
Reliability Responsiveness Assurance Empathy |
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Service Recovery
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Listens
repeats the prob Apologizes Acknowledges Makes prob solve 2 way Explains |
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Functions of production scheduling
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Labor cost
Human Resources Food Cost Food quality Service Quality Operating costs |
