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18 Cards in this Set
- Front
- Back
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operations management
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the set of activities an organization uses to transform different kinds of imputs
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international operations management
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the transformation-related activities of an international firm
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product management
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operations management decisions ,processes and issues that involve the creation of tangible goods
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service operations management
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operations mangement that deals with the intangible servicesof a comp
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supply chain management
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the set of processes and steps a firm uses to acquire the variations resouces it needs to create its product
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vertical integration
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the extent to which a firm either provides its own resources or obtains them from other sources
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foreign trade zone
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a controlled geographical areA in which imported or exported goods recieve preferential tariffs
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international logistics
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the management of of the flow of materials parts /resources from suppliers to the firm, between the firm and out of the firm to customers
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materials management
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the management of of the flow of materials parts /resources from suppliers to the firm and between the firm
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Just-in time inventory
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ordering resouces needed to arrive just in time for when it is needed this saves monye for storage
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international service business
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a firm that transforms resources into an intangible output that creates utility for its customers
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capacity planning
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deciding how many customers a firm will be able to serve at a given time
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productivity
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an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.
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quality
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the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
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total quality management
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an integrated effort to syatematically and continuosly improve the quality of an organizations products and or services
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statistical process control
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a family of mathematically based tools for monitoring and controlling qualiy.
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benchmarking
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the process of legally and ethnically studying how other firms do something in a high quality way and the improving or imitating their methods
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information system
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a methodology created by a firm to gather, assemble, and provide data in the form or forms useful to managers
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