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8 Cards in this Set
- Front
- Back
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Step 1 of the 6 Step trouble shooting process |
1. Identify the Problem Question the userIdentify and changes made to the computer Review Documentation |
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Step 2 of the 6 Step Trouble Shooting Process |
2. Establish a theory of probable cause (question the obvious) |
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Step 3 of the 6 Step Trouble Shooting Process |
3. Test the teory to determine cause |
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Step 4 of the 6 Step Trouble Shooting Process |
4. Establish a plan of action to resolve the problem & implement the solution |
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Step 5 of the 6 Step Trouble Shooting Process |
5. Verify system functionality & if applicable implement pre-ventative measures |
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Step 6 of the 6 Step Trouble Shooting Process |
Document findings, actions, & outcomes |
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When you run out of possible theories for the cause of a problem, what should you do? A. Escalate the problem B. document your actions thus far C. establish a plan of action D. question the user |
C. Establish a plan of action (step 4) |
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What should you do before making any changes to the computer? |
Perform a backup of the machine. Consider corporate policies, procedures, and impacts before implementing changes. |
