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26 Cards in this Set
- Front
- Back
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organizations |
groups with a formal governance and structure |
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organizational communication |
the interaction necessary to direct an organization toward multiple sets of goals |
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classical management approach |
an approach that likens organization to machines, with a focus on maximizing efficiency |
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division of labor |
assumption that each part of an organization must carry out a specialized task in order to run smoothly |
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hierarchy |
refers to the layers of power and authority in an organization |
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human relations approach |
considers the human needs of organizational members |
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human resources approach |
takes things one step further by considering organizational productivity from the workers perspectives and considers them assets who can contribute their ides to benefit the organization |
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systems approach |
views an organization as a unique whole made up of important members who have interdependent relationships |
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openness |
a systems that refers to an organization's awareness of its own imbalances and problems |
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adaptability |
the ability to adjust |
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organizational culture |
an organizations unique set of beliefs, values, norms, and ways of doing things |
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organizational storytelling |
communication of the companies values through stories and accounts internally and externally |
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organizational heroes |
individuals who have achieved great things for the organization through persistence and commitment |
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organizational assimilation |
process by which newcomers learn the nuances of the organization and determine if they fit in |
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mentor |
a seasoned respected member of an organization who serves as a role model for a less experienced individual |
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protege |
a new or inexperienced member of an organization who is trained or mentored by a more seasoned member |
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peer relationships |
the friendship that form between colleagues at an organization as a result of peer communication |
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peer communication |
communication between individuals at the same level of authority in an organization |
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media richness |
the degree to which a particular channel is communicative |
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surveillance |
monitoring employees to see how they're using technology |
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globalization |
growing interdependence and connectivity of societies and economies around the world |
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human trafficking |
the recruitment of people for exploitative purposes, example of the darker side of globalization |
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burnout |
a sense of apathy of exhaustion that results from long term stress or frustration, hurts its victim as well as the organization |
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work life balance |
involves achieving success in ones personal and professional life |
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harassment |
any communication that hurts, offends, or embarrasses another person creating a hostile environment |
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sexual harassment |
unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature |
