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12 Cards in this Set
- Front
- Back
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Decision Making Process |
1. Recognition of decision 2. Diagnose/analyze causes 3. Develop alternatives 4. Select alternative 5. Implement choice 6. Evaluation/Feedback |
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Decision Styles |
1. Directive - simple, clear. 2. Analytical - complex. 3. Conceptual - lots of info, socially oriented. 4. Behavioral - based on people's feelings |
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Why do managers make bad decisions? |
- Overconfidence - Justify previous actions - Influenced by emotions |
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Decision Making Models |
Classical: logical decision, in org's best economic interests.
Administrative: recognizes human & env. limitations. Non-programmed decisions.
Political: resembles real env. Realize individuals have differing views and goals. Info is ambiguous. |
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Porter's Competitive Strategies |
1. Differentiation 2. Cost Leadership 3. Focus (on market/group) |
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How to Plan for Turbulent Enviornment |
1. Contingency Planning: company responses to be taken in unexpected conditions. 2. Build Scenarios: visualize future possibilities. 3. Crisis Planning: prevention & preparation
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Four Management Functions |
1. Planning 2. Organizing 3. Leading 4. Controlling |
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Organizational Planning Process |
1. Develop Plan 2. Translate Plan 3. Plan Operations 4. Execute Plan 5. Monitor and Learn |
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Management by Objective (MBO) |
1. Set goals 2. Develop action plans 3. Review progress |
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Approaches to Structural Design |
- Functional - Divisional - Matrix - Team - Virtual |
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Why do people resist change? |
- Self-interest - Lack of understanding/trust - Uncertainty - Different assessments & goals |
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Implementation Tactics |
- Communication/education - Participation - Negotiation - Coercion - Top Management Support |
