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39 Cards in this Set
- Front
- Back
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The successful implemtation of creative ideas |
organizational innovation |
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A cycle that begins with the birth of new technology and ends when that technology reaches its limits and is replaced by a newer, substantially better technology |
technology cycle |
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Workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged |
creative work environments |
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A government's use of trade barriers to shield domestic companies and their workers from foreign competition |
protectionism |
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What does GATT stand for? |
general agreement on tariffs and trade |
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a worldwide trade agreement that reduced and eliminated tariffs, limited government subsides, and established protections for intellectual property |
gatt |
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subdividing work and workers into separate organizational units responsible for completing particular tasks. |
departmentalization |
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organizing work and workers into separate units responsible for particular business functions or areas of expertise |
functional departmentalization |
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organizing work and workers into separate units responsible for producing particular products or services |
product departmentalization |
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organizing work and workers into separate units responsible for particular kinds of customers |
customer departmentalization |
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organizing work and workers into separate units responsible for doing business in particular geographic areas |
geographic departmentalization |
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a hybrid organizational structure in which two or more forms of departmentalization, most often product and functional, are used together |
matrix departmentalization |
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solving problems by consistently applying the same rules, procedures and processes |
standardization |
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a job composed of a small part of a larger task or process |
job specialization |
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a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task |
virtual team |
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a team created to complete specific, one-time projects or tasks within a limited time |
project team |
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the extent to which team members are attracted to a team and motivated to remain in it |
cohesineness |
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interviews in which all applicants are asked the same set of standardized questions, usually including situational, behavioral, background, and job-knowledge questions |
structured interviews |
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a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and coworkers, and the employees themselves |
360-degree feedback |
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what makes up compensation? |
both financial and the non financial rewards that organizations give employees in exchange for their work |
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a purposeful, systematic process for collecting information on the important work-related aspects of a job |
job analysis |
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what does job analysis result in? |
job description and job specification |
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a variety of demographic, cultural, and personal differences among an organization's employees and customers |
diversity |
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what are ways that companies reduce age discrimination? |
companies need to ensure that younger and older workers interact with each other |
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how do we make sure people with disabilities have the same opportunities as everyone else? |
to commit to reasonable workplace accommodations such as changing work schedules, resigning jobs, acquiring or modifying equipment, and and providing assistance when needed |
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who is the largest direct foreign advisor in u.s.? |
united kingdom |
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selling domestically produced products to customers in foreign countries |
exporting |
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an agreement in which companies combine key resources, costs, risks,, technology, and people |
strategic alliance |
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a strategic alliance in which two existing companies collaborate to form a third, independent company |
joint venture |
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a collection of networked firms in which the manufacturer of marketer of a product or service, the franchiser, licenses the entire business to another person or organization, the franchisee |
franchise |
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an agreement in which a foreign business owner pays a company a fee for the right to conduct that business in his or her company |
cooperative company |
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what contract includes licensing and franchise? |
cooperative companies |
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what alliance includes joint venture? |
strategic alliance |
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a new technological design or process that becomes the accepted market standard |
dominant design |
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discontinuous change is followed by the emergence of what? |
dominant design |
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increasing the number of different tasks that a worker performs within one particular job |
job enlargement |
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training team members to do all or most of the jobs performed by the other team members |
cross-training |
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focuses on problem-related differences of opinion |
cognitive conflict |
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refers to the emotional reactions can occur when disagreements become personal rather than professional |
affective conflict |
