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19 Cards in this Set
- Front
- Back
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Which is a NON-therapeutic technique?
1. Using silence 2. Agreeing 3. Restating 4. Presenting reality |
Agreeing
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Which is a NON-therapeutic technique?
1. Broad openings 2. Making observations 3. Offering self 4. Advising |
Advising
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Which is a NON-therapeutic technique?
1. Giving approval 2. Giving recognition 3. General leads 4. Giving information |
Giving approval
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Which is a therapeutic technique?
1. Defending 2. Rejecting 3. Probing 4. Reflecting |
Reflecting
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Basic Ingredients to N-C Rapport:
Taking responsibility for others; showing an interest in/for others |
Concern
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Basic Ingredients to N-C Rapport:
A feeling of confidence in the reliability of another that makes an individual feel safe. |
Trust
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Basic Ingredients to N-C Rapport:
Ability to put oneself into another's situation; can be "learned" or "true". |
Empathy - feel but no action
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Basic Ingredients to N-C Rapport:
Desire to act on one's understanding of another's situation. |
Sympathy - feel and act
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Basic Ingredients to N-C Rapport:
Being "real"; most basic of helping conditions |
Genuineness
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Basic Ingredients to N-C Rapport:
Caring for the patient as a person, not an object; requires belief in the value of another person regardless of what he believes/feels; respect for the uniqueness of another |
Unconditional positive regard
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Basic Ingredients to N-C Rapport: Conscious awareness of being able to see events without reacting in a highly personalized way
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Involved objectivity
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Basic Ingredients to N-C Rapport: Reliable dependability; helps to alleviate a patient's insecurity
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Consistency
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Basic Ingredients to N-C Rapport: Avoiding all oral judgments of clients and respecting their decisions
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Non-judgmental/non-punitive attitudes
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4 Phases of N-C Relationship:
Nurse learns about the patient; pre-meeting data gathering |
1 - Pre-Interaction Phase
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4 Phases of N-C Relationship:
Client and nurse meet; goals are established; time, place, & frequency of contacts are agree upon |
2 - Orientation Phase
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4 Phases of N-C Relationship:
Feelings can be expresses; Client & Nurse establish a relationship; Therapies are initiated |
3 - Working Phase
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4 Phases of N-C Relationship:
Patient acknowledges progress/skills learned; patient & nurse summarize progress/skills; patient is confident about termination of relationship |
4 - Termination Phase
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What are 2 types of communication?
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Verbal (oral) and non-verbal (body language) - should always match.
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What is AGEISM?
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An unconscious bias against older patients where the patient is treated as incompetent or immature.
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