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40 Cards in this Set
- Front
- Back
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1.When does broken psychological contracts occur?
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someone fails to fill an obligation, either by reneging on a promise or due to incongruence in how the employee and employer interpret the contract.
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2.What do contract breaches change?
a. Relationship between employer and employee b. Employee’s attitude and behavior. c. None of the above d. All of the above |
d. All of the above
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3. What is the impact of broken psychological contracts?
a. Loss of trust and good faith in the employee-employer relationship, disillusionment b. Lower employee satisfaction c. Lower productivity d. Increased desire to leave the company e. All of the above |
e. All of the above
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4. Although Realistic Job Previews give accurate information about job duties, but they do not provide us any information of how psychological contract works.
a. True b. False |
b. False.
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5. Which of the following does not have any impact of the employment picture’s change over the last 30 years:
a. Downsizing b. Restructuring c. Reengineering d. Subcontracting e. None of the above |
e. None of the above
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6. While low-skilled manufacturing jobs were outsourced, higher-skilled jobs are outsourced too.
a. True b. False |
a. True
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7. What is the probability the experts measure for Americans’ loyalty to their employers:
a. 1/10 b. 2/10 c. 3/10 d. 4/10 |
c. 3/10
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8. Which one below does not describe employee commitment:
a. a willingness to exert b. emotional attachment c. a strong health to work d. a strong desire to stay |
c. a strong mind to work
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9. What committed employees give to their employers:
a. Lesser ability to adapt b. Shorter job tenure. c. Lower attendance d. None of the above e. All of the above |
d. None of the above
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10. Commitment is likely when the employee is:
a. Satisfied b. Mentored c. Bribed d. A & C e. A & B |
e. A & B
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11. Lack of job security and lack of employer concern for the employees contribute in low performance:
A. True B. False |
A. True
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12. All organizations believe in the dimensions in order to develop committed employees based on a research on “healthy companies” :
a. True b. False |
b. False
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13. Self-fulfilling prophecy is the phenomenon that occurs when people perform in accordance with a rater’s expectations of them.
a. True b. False |
a. True
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14. What is the pinch model?
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A: describes the dynamic quality of psychological contracts and suggests ways of minimizing the potentially dysfunctional consequences of shifting expectations. See on p.13 for more details.
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15. What are two classes of decisions:
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A: Decision to join and decision to participate. Read p.15-16 for further details.
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1. What time Frederick Taylor’s scientific management emerged?
a. late 1800s b. early 1900s c. late 1700s d. None of the above |
a. late 1800s
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2. Proponents of administrative theory believed that if managers designed the organization correctly and followed the proven principles of management, the organization would succeed.
a. True b. False |
a. True
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3. Which variable below affects the Hawthorne studies:
a. How workers were treated b. How they felt about their work, coworkers, and boss c. What happened to the government d. What happened to them outside of work e. A,B,C correct f. A,B,D correct |
f. A,B,D correct
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4. People need to be told, shown, and trained in proper methods of work
a. Theory X Assumptions b. Theory Y Assumptions c. None of the above d. All of the above (a & b) |
a. Theory X Assumptions
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5. People are primary and seek self-realization; jobs must be designed, modified and fitted to people.
a. Theory X Assumptions b. Theory Y Assumptions c. None of the above d. All of the above (a & b) |
b. Theory Y Assumptions
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6. Who are proponents of the decision-making school:
a. Fayol - Weber b. Fayol - March c. March -Simon d. March -Weber |
c. March -Simon
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7. Good managers (or employees) analyze the situation and choose the most appropriate action
a. True b. False |
a. True
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8. Organizations and all the sub-divisions within them take in resources and transform them into a service or product that is purchased or utilized by a larger system
a. Theory X b Theory Y c. Contingency Approach d. Open Systems Theory |
d. Open Systems Theory
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9. Robert Quinn believes that success will come to an organization if it emphasize on any one model, such as Open Systems Model, Rational Goal Model, Internal Process Model, and Human Relations Model.
a. True b. False |
b. False
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10. What were the four activities of great managers?
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A: selecting for talent, setting expectations, motivating someone, and developing an employee. ( See P. 40 for more details)
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12. What key things do today’s managers need to learn?
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A: a broad behavioral repertoire and the analytical skill to know what behaviors are most appropriate for each situation.
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11. How many percent should a promoted manager spend in networking?
a. 11 b. 13 c. 45 d. 48 |
d. 48
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What is intuition?
A. Growing experiences B.Cognitive knowledge C.rational analysis D. Cognitive conclusion |
D.Cognitive conclusion which is decision maker previous experiences and emotional inputs.
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zone of indifference:
A. the range individual unwillingly accepts order B. the range individual willingly accepts order with questioning C. the range individual willingly accepts order without questioning D. the range group willingly accepts order without questioning |
C. The range which individual willingly accpets order without questioning
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PreMortem
A. expose weakness in planning. B. a procedure conducted to learn how a person died. C. Counter avoid weakness D. help people become better planner. E.A &D |
E.
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Premortem steps:
A. 6 B.4. C.3 D.2 |
A. Preparation
imagine a fasco generate reasons for failure Consolidate the lists Revisit the plan Review the list |
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Do not use Recognition Primed Decision(RPD)
A. decision very complex B. insufficient expertise C. distorted or limited experience D. All the above |
D
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Escalation of commitment:
A.people commit resource on successful course B.people reject resource on successful course C. people commit resource on failing course D. people reject resource on failing course |
C. people commit resource on a failing course of action
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Groupthink:
A. the trend for members seek consensus B. the trend for members seek a consensus which is unpractical C. the trend for members seek a accord which is practical D. the trend for members seek a accord which fail to do a realistic appraisal of other alternative |
D.
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Choice shift
A.support riskier B.unsupport riskier C. group decision D. people sometime support riskier in a group |
D.
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5 pts Avoid groupthink:
1. express members doubts 2. assign a devil 3.adopt the perspectives 4.brings new people to test 5. sleep on it one last time |
1-5
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Bounded rationality
A. limits on rationality B. limited search for solution C. settle for less than optimal solution D. All the above |
D
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Garbage can Model
A. diverge more radically than bounded rationality B. more neutral than bounded rationality C. more severely than bounded rationality D. more commonly than bounded rationality |
A
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The rational decision-making process:
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1. Recognize and define the problem
2. identify the objective of the decision and the decision criteia 3. Allocate weights to the criteria 4. list and develop the alternatives 5. evaluate the alternatives 6. select the best alternative 7. implement the decision 8. evaluate the decision |
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Jim Collins, ingredients of decisions:
A. with right people B. creating debate premeeting C. ask three questions D. all the above |
D
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