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31 Cards in this Set

  • Front
  • Back
The process of achieving desired results through the efficient use of human &
material resources & through the utilization of effectiveness & efficiency
Management
2. What are the 2 key concerns of management?
` Effectiveness & Efficiency
What is effectiveness concerned with? efficiency?
Effectiveness is concerned with doing the right thing in the right time, in the
right way; goal attainment (The end itself)
-Giving customers what they want when they want it
` Efficiency is concerned with reducing waste or minimizing resource costs since
many resources are scarce. “Getting more bang for the buck.” (means to the end)
4. How are effectiveness & efficiency related?
More concerned with efficiency, the harder it is to be effective (i.e. when you
try
too hard to cut costs, you can loose sight of your goals)
` Effective companies tend to be efficient
-Gaining market share makes you more effective
5. What is your important resource as manager?
Human resources [people] (Injellitance = incompetence + jealousy…is a big
threat)
Is management art or science? When is it considered a science? an art?
` Both
` It is a science b/c we develop theories of managing & then test them using the
scientific method w/ empirical evidence
` It is an art b/c it’s an extension of people’s personalities; it can not all be taught
& there are many different management styles that can be successful
8. What was the basic change in the industrial revolution?
Skilled craftsman à use of machinery & division of labor (skilled labor
decreased)
9. What happened to productivity (supply), prices, & demand as a result of the
industrial revolution?
Production increased, prices decreased, demand increased
10. What was the pivotal event of our time, according to Drucker?
The switch from owner/manager to professional manager
11. Why do most businesses fail?
Poor management
12. What does a first-line manager do? What are the names associated with 1st-line
management?
Ensures that the plans developed by top managers & middle managers are
implemented by laborers w/ minimum costs
-They are the only manager not to manage other managers
` Foreman, supervisor
13. What does a middle level manager do? What are the names associated with
middle level manager?
Taking the plans from top level management & put them into
action for 1st line management…integrate & interpret these plans!
` Plant manager, department head, division head
What does a top manager do? What are the names associated with top
management?
Plan & legitimize for the organization (Strategic Planning & making company
look good)
` CEO, CFO, CIO, chairman of the board, executive vice president
16. What is the difference between a line manager & a staff manager?
` Line -- power over production; have al the power & exists at all levels of the
production pyramid
` Staff -- gives support & guidance/advice; most often middle managers and
usually an expert in a certain area
What is the difference between a functional manager & a general manager?
Functional -- specializes/manages 1 area; 1st-line managers usually
` General -- manages many areas; “a jack of all trades & a master of none”;
increase as you go up the pyramid
18. What is the difference between an administrator & a manager?
18. What is the difference between an administrator & a manager?
` Administrator – In public Non-profit companies
` Manager – In private for profit companies
19. What are the 5 functions of management? Be able to identify & describe the
five functions of management?
Planning - Setting goals & steps necessary to get there
b) Organizing - dividing up work & making sure they work together
c) Staffing - recruiting &selecting employees
d) Leading - motivate, communicate, resolve conflicts
e) Controlling - give feedback
20. What does “planning has primacy” mean?
` First thing you must do
` Gives directions to all of the other functions
21. What are the three aspects of controlling?
a) Monitor performance
b) Compare actual results w/ “hoped for” results for feedback on performance
c) Taking corrective action if actual < “hoped for”
22. What are the Siamese twins of management?
Planning & Controlling
23. What is (are) the most important function(s) for a 1st-line manager? Middle
manager? Top manager?
` 1st-line = staffing & leading
` Middle = organizing
` Top = planning
However EVERY manager does all 5 functions
What are the three managerial roles Mintzberg identified? Be able to identify
each role.
` Interpersonal - to develop & maintain positive relationships w/ othersßMost important
` Informational - receive information & then analyze it
` Decisional - using information to solve problems or to take advantage of
What gives rise to the three managerial roles, according to Mintzberg?
A manager’s authority gives rise to status
26. What are the three managerial skills identified by Katz? Be able to identify
each skill.
Technical – ability related to a process or procedure; knowledge (expertise
method)
` Human - ability to work well w/ others (communication, leadership, empathy,
self-awareness)
` Conceptual - ability to problem solve; see the big picture; forecast
27. At what level of management are conceptual skills most important? Technical
skills? Human skills?
` Conceptual = top managers b/c they have to plan
` Technical = 1st line most important
` Human = equally important at all levels
28. What skill is most difficult to develop? Why?
Conceptual skills b/c you need to be smart, have experience, & it takes time to
develop this skill.
29. According to Luthans (1988), are effective managers successful managers in
general?
NO… effective managers were not usually promoted rapidly through the
organization; the ones that networked were the ones who moved up
30. What percent of effective managers are successful?
` 10%
31. On what activity do effective managers spend the majority of their time?
Successful managers?
Effective = manage down; communication
` Successful = networking - not what you know, but who you know; they manage
up
32. What is the primary difference between derailed executives & executives who
made it to top management, according to the Center for Creative Leadership?
Derailed executives are insensitive to other ppl
33. What are the three basic characteristics of an open system?
Input - raw materials from suppliers

` Transformation - production of goods
` Output - finished goods & services