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31 Cards in this Set
- Front
- Back
The process of achieving desired results through the efficient use of human &
material resources & through the utilization of effectiveness & efficiency |
Management
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2. What are the 2 key concerns of management?
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` Effectiveness & Efficiency
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What is effectiveness concerned with? efficiency?
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Effectiveness is concerned with doing the right thing in the right time, in the
right way; goal attainment (The end itself) -Giving customers what they want when they want it ` Efficiency is concerned with reducing waste or minimizing resource costs since many resources are scarce. “Getting more bang for the buck.” (means to the end) |
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4. How are effectiveness & efficiency related?
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More concerned with efficiency, the harder it is to be effective (i.e. when you
try too hard to cut costs, you can loose sight of your goals) ` Effective companies tend to be efficient -Gaining market share makes you more effective |
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5. What is your important resource as manager?
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Human resources [people] (Injellitance = incompetence + jealousy…is a big
threat) |
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Is management art or science? When is it considered a science? an art?
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` Both
` It is a science b/c we develop theories of managing & then test them using the scientific method w/ empirical evidence ` It is an art b/c it’s an extension of people’s personalities; it can not all be taught & there are many different management styles that can be successful |
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8. What was the basic change in the industrial revolution?
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Skilled craftsman à use of machinery & division of labor (skilled labor
decreased) |
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9. What happened to productivity (supply), prices, & demand as a result of the
industrial revolution? |
Production increased, prices decreased, demand increased
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10. What was the pivotal event of our time, according to Drucker?
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The switch from owner/manager to professional manager
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11. Why do most businesses fail?
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Poor management
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12. What does a first-line manager do? What are the names associated with 1st-line
management? |
Ensures that the plans developed by top managers & middle managers are
implemented by laborers w/ minimum costs -They are the only manager not to manage other managers ` Foreman, supervisor |
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13. What does a middle level manager do? What are the names associated with
middle level manager? |
Taking the plans from top level management & put them into
action for 1st line management…integrate & interpret these plans! ` Plant manager, department head, division head |
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What does a top manager do? What are the names associated with top
management? |
Plan & legitimize for the organization (Strategic Planning & making company
look good) ` CEO, CFO, CIO, chairman of the board, executive vice president |
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16. What is the difference between a line manager & a staff manager?
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` Line -- power over production; have al the power & exists at all levels of the
production pyramid ` Staff -- gives support & guidance/advice; most often middle managers and usually an expert in a certain area |
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What is the difference between a functional manager & a general manager?
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Functional -- specializes/manages 1 area; 1st-line managers usually
` General -- manages many areas; “a jack of all trades & a master of none”; increase as you go up the pyramid |
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18. What is the difference between an administrator & a manager?
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18. What is the difference between an administrator & a manager?
` Administrator – In public Non-profit companies ` Manager – In private for profit companies |
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19. What are the 5 functions of management? Be able to identify & describe the
five functions of management? |
Planning - Setting goals & steps necessary to get there
b) Organizing - dividing up work & making sure they work together c) Staffing - recruiting &selecting employees d) Leading - motivate, communicate, resolve conflicts e) Controlling - give feedback |
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20. What does “planning has primacy” mean?
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` First thing you must do
` Gives directions to all of the other functions |
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21. What are the three aspects of controlling?
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a) Monitor performance
b) Compare actual results w/ “hoped for” results for feedback on performance c) Taking corrective action if actual < “hoped for” |
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22. What are the Siamese twins of management?
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Planning & Controlling
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23. What is (are) the most important function(s) for a 1st-line manager? Middle
manager? Top manager? |
` 1st-line = staffing & leading
` Middle = organizing ` Top = planning However EVERY manager does all 5 functions |
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What are the three managerial roles Mintzberg identified? Be able to identify
each role. |
` Interpersonal - to develop & maintain positive relationships w/ othersßMost important
` Informational - receive information & then analyze it ` Decisional - using information to solve problems or to take advantage of |
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What gives rise to the three managerial roles, according to Mintzberg?
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A manager’s authority gives rise to status
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26. What are the three managerial skills identified by Katz? Be able to identify
each skill. |
Technical – ability related to a process or procedure; knowledge (expertise
method) ` Human - ability to work well w/ others (communication, leadership, empathy, self-awareness) ` Conceptual - ability to problem solve; see the big picture; forecast |
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27. At what level of management are conceptual skills most important? Technical
skills? Human skills? |
` Conceptual = top managers b/c they have to plan
` Technical = 1st line most important ` Human = equally important at all levels |
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28. What skill is most difficult to develop? Why?
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Conceptual skills b/c you need to be smart, have experience, & it takes time to
develop this skill. |
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29. According to Luthans (1988), are effective managers successful managers in
general? |
NO… effective managers were not usually promoted rapidly through the
organization; the ones that networked were the ones who moved up |
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30. What percent of effective managers are successful?
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` 10%
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31. On what activity do effective managers spend the majority of their time?
Successful managers? |
Effective = manage down; communication
` Successful = networking - not what you know, but who you know; they manage up |
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32. What is the primary difference between derailed executives & executives who
made it to top management, according to the Center for Creative Leadership? |
Derailed executives are insensitive to other ppl
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33. What are the three basic characteristics of an open system?
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Input - raw materials from suppliers
` Transformation - production of goods ` Output - finished goods & services |