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12 Cards in this Set
- Front
- Back
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Three components of an attitude |
Affective-the emotional or feeling segment Cognitive-the opinion or belief segment Behavioral-an intention to behave in a certain way toward someone or something |
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mitigating variables |
importance of the attitude its correspondence to behavior its accessibility the presence of social pressure whether or not a person has had direct experience with the behavior The attitude/behavior rel. is stronger if it refers to something in our direct personal experience |
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Job Involvement |
Degree of psychological identification with the job where perceived performance is important to self worth |
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Psychological Empowerment |
Belief in the degree of influence over the job, competence, job meaningfulness, and autonomy |
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Organizational Commitment |
Identifying with a particular organization and its goals, while wishing to maintain membership in the organization//employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied bc they have org loyalty |
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Three dimensions |
Affective-emotional attachment to organization Continuance-economic value of staying normative-moral or ethical obligations |
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Perceived Organizational Support |
Degree to which employees believe the organization values their contribution and cares about their well -being./higher when rewards are fair, employees are involved in decision making, supervisors are supportive//high pos is related to higher OCBs and performance |
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Employee Engagement |
Degree of involvement with, satisfaction with, and enthusiasm for the job./passionate |
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Job Satisfaction |
A positive feeling about a job resulting from an evaluation of its characteristics Measuring: single global rating/summation of job facets |
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Four responses to dissatisfaction |
Exit-directs behavior towards leaving, looking for new position Voice-includes actively attempting to improve conditions Loyalty-passively, waiting for conditions to improve Neglect-allow conditions to worsen --chronic lateness reduced effort |
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How can managers raise employee satisfaction? |
Focus on the intrinsic parts of the job, such as making the work challenging and interesting. |
