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29 Cards in this Set
- Front
- Back
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caring
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acting in a way that shows respect and empathy
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active listening
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A way of listening that shows caring and maximizes client comfort - sit facing client, assume and open posture, lean toward client, use eye contact, relax
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assertiveness
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A way of expressing feelings or ideas with a sense of self-assurance but also respect for the other person.
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channels
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means of conveying and receiving information through visual auditory and tactile senses
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communication
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transfer of information
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empathy
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ability to understand and accept another person's reality, to accurately perceive their feelings and communicate that understanding back to them.
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environment
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the setting and surroundings - be mindful of type of surroundings appropriate to the communication and recipient (i.e. someone with hearing difficulty)
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feedback
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reaction from receiver - allows sender to confirm comprehension
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interpersonal communication
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one-on-one communication
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interpersonal variables
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factors within both sender and receiver that influence communication
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intrapersonal communication
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communication within an individual's own mind (i.e. self-talk)
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message
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content of communication. Can include verbal, nonverbal, symbolic, etc
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metacommunication
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all factors that influence communication
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perceptions
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interpretation of information gathered through all 5 senses
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perceptual biases
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human tendencies to interpret information through a "lens" of cultural, educational, and many other influences.
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public information
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information communicated to an audience
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receiver
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person who receives and "decodes" message
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referent
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stimulus or motivation to initiate communication. It may be a thought, idea, arrival of test results, etc.
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sender
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person who "encodes" and delivers a message
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small-group communication
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communication within a small group. Tends to refer to a group that comes together with a common goal such as a study group, committee, etc. Group dynamics and other communication influences must be considered
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symbolic communication
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includes art, music, dance, etc.
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sympathy
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sorrow, pitty, or concern that can make a client feel like you're saying something like "wow, your life sucks!" - Not theraputic. Empathy is better approach
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transpersonal communication
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communication between a person and a spiritual entity (often "higher power" such as God)
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verbal communication
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Uses SPOKEN OR WRITTEN words. Highly dependant on vocabulary, word useage, pacing, intomation, clarity and timing.
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intimate zone (of personal space)
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0-18 inches
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personal zone (of personal space)
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18" to 4 ft
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social zone (of personal space)
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4-12 ft
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public zone (of personal space)
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12 ft or more
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zones of touch that don't require permission
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hands, arms, shoulders, back
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