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9 Cards in this Set

  • Front
  • Back
Pre-existing conditions affecting Interpersonal Communication
1. Values, attitudes, and beliefs
2. Culture or religion
3. Social status
4. Gender
5. Age or developmental level
6. Environment of setting
Active Listening Acronym
S
O
L
E
R
Sit squarely facing the client
Open posture
Lean forward to client
Eye contact
Relax
Feedback: should be Descriptive not Evaluative
Descriptive: an objective observation ("Jane was upset today when you called her fatty")
Evaluative: makes judgments ("You were rude and inconsiderate to Jane today")
Therapeutic Relationship
An interaction between two people (usually a care giver and a care receiver) in which input from both participants contribute to a climate of healing, growth promotion, and / or illness prevention.
Therapeutic Use of Self
-Travelbee 1971
"The ability to use one's personality consciously and in full awareness in an attempt to establish relatedness and to structure nursing interventions"
-The instrument for delivery of that care
-Internal value system
-Nurse must possess self-awareness, self-understanding, about self
Conditions Essential to Developing a Therapeutic Relationship
1. Rapport - special feelings on the part of both (acceptance, trust)
2. Trust - one must feel confident in the other person's presence
3. Respect - to believe in the dignity and worth of an individual regardless of his behavior
4. Genuineness - The nurse's ability to be open, honest, and "real"
5. Empathy - the nurse UNDERSTANDS what the client feels
vs. Sympathy - the nurse SHARES what the client feels
Psych Nursing Process is Implemented with Therapeutic Interpersonal Relationships

4 Phases are....
1. Preinteraction - preparing for the first encounter
2. Orientation - become acquainted, formulate a contract
3. Working phase - promote change
4. Termination - evaluate goal attainment and ensure closure
Transference
During the working phase...when the CLIENT unconscioulsy attributes (transfers) to the nurse, feelings and behavioral predispositions formed toward a person from his past
Countertransference
During the working phase...
The NURSE'S behavioral and emotional response to the client