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29 Cards in this Set
- Front
- Back
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THIS IS WHAT IT TAKES TO MAKE A SYSTEM WORK? |
ORGANIZATION
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THIS SHOWS HAW THE PEOPLE IN AN ORGANIZATION ARE SUPPODED TO WORK TOGETHER?
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ORGANIZATIONAL CHART
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THIS SHOWS HOW ONE UNIT IS SUPPOSED TO WORK WITH ALL THE OTHER UNITS IN THE GOVERNMENT?
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FORMAL ORGANIZATION
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THIS IS THE SIMPLEST TYPE OF AN ORGANIZATION?
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LINE ORGANIZATION
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THIS TYPE OF ORGANIZATION IS SIMILAR TO LINE ORGANIZATION BUT RELIES ON EXPERTS TO ADVISE LINE OFFICIALS?
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LINE-AND-STAFF ORGANIZATION.
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IN THIS TYPE OF ORGANIZATION HAS A SERIES OF INTERRELATED TEAMS THAT ARE ENGAGED IN A CONTINUOUS IMPROVEMENT PROCESS?
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QUALITY IMPROVEMENT ORGANIZATION.
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MOST LOCAL GOVERNMENTS ARE ORGANIZED ACCORDING TO THIS MODEL?
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FUNCTIONAL MODEL
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IN THIS TYPE OF ORGANIZATION , THE PERONS AT THE TOP HAS COMPLETE AUTHORITY?
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LINE ORGANIZATION
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BECAUSE THIS MODEL IS SIMPLE AND DIRECT, IT IS OFTEN USED BY PUBLIC SAFETY DEPARTMENTS?
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LINE ORGANIZATION
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IN THIS TYPE OF ORGAINIZTION THE TOP PERSON HAS TH BE AN EXPERT IN ALL PHASES OF THE WORK?
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LINE ORGANIZATION
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IN THIS TYPE OR ORGANIZATION, THE STAFF EXPERTS ADVISE THE PERSON AT TO TOP?
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LINE-AND-STAFF ORGAINZATION
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THIS TYPE OF ORGANIZATION WORKS MORE EFFICIENTLY BECAUSE THE EXPERTS ARE NOT MERELY ADVISERS; THEY ARE IN THE CHAIN OF CAMMAND AND DEAL DIRECTLY WITH PROBLEMS?
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FUNCTIONAL ORGANIZATION
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A DISADVANTAGE IN THIS ORGANIZATION IS THAT THE EMPLOYEES OF EACH DEPARTMENT TEND TO THINK OF THEIR DEPARTMENT AS MORE IMPORTANT THAN THE OTHERS?
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FUNCTIONAL ORGANIZATION
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IT IS CRITICAL FOR DEPARTMENT HEADS, SUPERVISORS, AND EMPLOYEES TO TECOGNIZE THIER ROLS IN THE LARGER SYSTEM?
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FUNCTIONAL ORGANIZATION
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THE DIFFERENCE BETWEEN QUALITY IMPROVEMENT ORGANIZATIONS AND EARLIER MODELS IS BHT BELIEF THAT EMPLOYEES KNOW THE WORK BEST-THAT MANAGEMENT'S JOB IS NOT TO COMMAND AND CONTROL BUT TO WHAT?
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INSPIRE AND FACILITATE.
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WHAT ARE THE SIX BUILDING BLOCKS OF QUALITY IMPROVEMENT ORGANIZATIONS?
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1. WORK PROCESS
2. CONTINUOUS IMPROVEMENT. 3. CUSTOMER FOCUS. 4. TEAMWORK 5. LEADERSHIP. 6. STRATEGIC PLANNING |
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THIS IS A SYSTEMATIC APPROACH TO IMPROVEING THE STEP-BY-STEP WAYS IN WHICH WORK GETS DONE?
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WORK PROCESS IMPROVEMENT.
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THIS IS A DYNAMIC, SYSTEMATIC APPROACH TO ADDRESSING THE CHANGING NEEDS OF LOCAL GOVERNMENTS.
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STRATEGIC PLANNING
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THIS IS ONE OF THE FOUNDATIONS OF SUCCESSFUL QUALITY IMPROVEMENT?
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STRATEGIC PLANNING
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THIS IS A COLLECTION OF INDIVIDUALS WITH NO STRONG SENSE OF RESPONSIBILITY TO EACH OTHER.
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GROUPS
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GROUPS GENERALLY PASSES THROUGH FOUR MAIN STAGES ON ITS WAY TO BECOMING A TEAM. WHAT ARE THEY?
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1. FORMING
2. STORMING 3. NORMING 4. PERFORMING |
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IN THIS GROUP FORMING STAGE, IT IS MARKED BY CONFLICT, MAINLY OVER WHO WILL LEAD THE GROUP AND HOW GROUP MEMBERS WILL RESPOND TO THE LEADER?
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STORMING. 2ND STAGE
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THIS STAGE OF A GROUP IS CHARACTERIZED BY THE BEGINNING OR COHESIVENESS AND CLOSENESS AMONG GROUP MEMBERS.
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NORMING. 3RD STAGE
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HOW MANY STEPS ARE THERE IN FORMING TEAMWORK.
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SEVEN
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IN THE 7 STEPS OF TEAMWORK, WHAT STEP: 1.DO YOU HOLD FREQUENT MEETINGS?
:2.ENCOURAGE :3.SET GOALS :4.TELL YOU THINGS YOU MAY NOT LIKE TO HEAR. :5.RESPECT DIVERSITY :6.LET TEAM MEMBERS HELP SET STANDARDS. |
1.2ND STEP
2.4TH STEP 3.3RD STEP 4.5TH STEP 5.7TH STEP 6.6TH STEP |
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WHAT DOES DISC STAND FOR
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DOMINANCE, INFLUENCE, STEADINESS, CONSCIENTIOUSNESS
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THE DISC EVALUATION INSTRUMENT WAS PUT OUT BY WHO?
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MYERS-BRIGS
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WHAT ARE THREE SPECIFIC TOOLS THAT SUPERVISORS CAN USE TO EMPOWER EMPLOYEES?
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1. JOB ENRICHMENT
2. CAREER GROWTH 3. MENTORING |
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ONE OF YOUR ROLES AS SUPERVISOR IS TO PLAN AHEAD FOR FUTURE SUPERVISORY NEEDS OF YOUR ORGANIZAITON. ONE WAY TO DO THIS IS BY WHAT?
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BEING A MENTOR
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