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29 Cards in this Set

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THIS IS WHAT IT TAKES TO MAKE A SYSTEM WORK?
ORGANIZATION
THIS SHOWS HAW THE PEOPLE IN AN ORGANIZATION ARE SUPPODED TO WORK TOGETHER?
ORGANIZATIONAL CHART
THIS SHOWS HOW ONE UNIT IS SUPPOSED TO WORK WITH ALL THE OTHER UNITS IN THE GOVERNMENT?
FORMAL ORGANIZATION
THIS IS THE SIMPLEST TYPE OF AN ORGANIZATION?
LINE ORGANIZATION
THIS TYPE OF ORGANIZATION IS SIMILAR TO LINE ORGANIZATION BUT RELIES ON EXPERTS TO ADVISE LINE OFFICIALS?
LINE-AND-STAFF ORGANIZATION.
IN THIS TYPE OF ORGANIZATION HAS A SERIES OF INTERRELATED TEAMS THAT ARE ENGAGED IN A CONTINUOUS IMPROVEMENT PROCESS?
QUALITY IMPROVEMENT ORGANIZATION.
MOST LOCAL GOVERNMENTS ARE ORGANIZED ACCORDING TO THIS MODEL?
FUNCTIONAL MODEL
IN THIS TYPE OF ORGANIZATION , THE PERONS AT THE TOP HAS COMPLETE AUTHORITY?
LINE ORGANIZATION
BECAUSE THIS MODEL IS SIMPLE AND DIRECT, IT IS OFTEN USED BY PUBLIC SAFETY DEPARTMENTS?
LINE ORGANIZATION
IN THIS TYPE OF ORGAINIZTION THE TOP PERSON HAS TH BE AN EXPERT IN ALL PHASES OF THE WORK?
LINE ORGANIZATION
IN THIS TYPE OR ORGANIZATION, THE STAFF EXPERTS ADVISE THE PERSON AT TO TOP?
LINE-AND-STAFF ORGAINZATION
THIS TYPE OF ORGANIZATION WORKS MORE EFFICIENTLY BECAUSE THE EXPERTS ARE NOT MERELY ADVISERS; THEY ARE IN THE CHAIN OF CAMMAND AND DEAL DIRECTLY WITH PROBLEMS?
FUNCTIONAL ORGANIZATION
A DISADVANTAGE IN THIS ORGANIZATION IS THAT THE EMPLOYEES OF EACH DEPARTMENT TEND TO THINK OF THEIR DEPARTMENT AS MORE IMPORTANT THAN THE OTHERS?
FUNCTIONAL ORGANIZATION
IT IS CRITICAL FOR DEPARTMENT HEADS, SUPERVISORS, AND EMPLOYEES TO TECOGNIZE THIER ROLS IN THE LARGER SYSTEM?
FUNCTIONAL ORGANIZATION
THE DIFFERENCE BETWEEN QUALITY IMPROVEMENT ORGANIZATIONS AND EARLIER MODELS IS BHT BELIEF THAT EMPLOYEES KNOW THE WORK BEST-THAT MANAGEMENT'S JOB IS NOT TO COMMAND AND CONTROL BUT TO WHAT?
INSPIRE AND FACILITATE.
WHAT ARE THE SIX BUILDING BLOCKS OF QUALITY IMPROVEMENT ORGANIZATIONS?
1. WORK PROCESS
2. CONTINUOUS IMPROVEMENT.
3. CUSTOMER FOCUS.
4. TEAMWORK
5. LEADERSHIP.
6. STRATEGIC PLANNING
THIS IS A SYSTEMATIC APPROACH TO IMPROVEING THE STEP-BY-STEP WAYS IN WHICH WORK GETS DONE?
WORK PROCESS IMPROVEMENT.
THIS IS A DYNAMIC, SYSTEMATIC APPROACH TO ADDRESSING THE CHANGING NEEDS OF LOCAL GOVERNMENTS.
STRATEGIC PLANNING
THIS IS ONE OF THE FOUNDATIONS OF SUCCESSFUL QUALITY IMPROVEMENT?
STRATEGIC PLANNING
THIS IS A COLLECTION OF INDIVIDUALS WITH NO STRONG SENSE OF RESPONSIBILITY TO EACH OTHER.
GROUPS
GROUPS GENERALLY PASSES THROUGH FOUR MAIN STAGES ON ITS WAY TO BECOMING A TEAM. WHAT ARE THEY?
1. FORMING
2. STORMING
3. NORMING
4. PERFORMING
IN THIS GROUP FORMING STAGE, IT IS MARKED BY CONFLICT, MAINLY OVER WHO WILL LEAD THE GROUP AND HOW GROUP MEMBERS WILL RESPOND TO THE LEADER?
STORMING. 2ND STAGE
THIS STAGE OF A GROUP IS CHARACTERIZED BY THE BEGINNING OR COHESIVENESS AND CLOSENESS AMONG GROUP MEMBERS.
NORMING. 3RD STAGE
HOW MANY STEPS ARE THERE IN FORMING TEAMWORK.
SEVEN
IN THE 7 STEPS OF TEAMWORK, WHAT STEP: 1.DO YOU HOLD FREQUENT MEETINGS?
:2.ENCOURAGE
:3.SET GOALS
:4.TELL YOU THINGS YOU MAY NOT LIKE TO HEAR.
:5.RESPECT DIVERSITY
:6.LET TEAM MEMBERS HELP SET STANDARDS.
1.2ND STEP
2.4TH STEP
3.3RD STEP
4.5TH STEP
5.7TH STEP
6.6TH STEP
WHAT DOES DISC STAND FOR
DOMINANCE, INFLUENCE, STEADINESS, CONSCIENTIOUSNESS
THE DISC EVALUATION INSTRUMENT WAS PUT OUT BY WHO?
MYERS-BRIGS
WHAT ARE THREE SPECIFIC TOOLS THAT SUPERVISORS CAN USE TO EMPOWER EMPLOYEES?
1. JOB ENRICHMENT
2. CAREER GROWTH
3. MENTORING
ONE OF YOUR ROLES AS SUPERVISOR IS TO PLAN AHEAD FOR FUTURE SUPERVISORY NEEDS OF YOUR ORGANIZAITON. ONE WAY TO DO THIS IS BY WHAT?
BEING A MENTOR