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28 Cards in this Set

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THE ROLES AND TASKS AS A SUPERVISOR WILL VARY GREATLY DEPENDING ON THE WHAT?
CULTURE AND CLIMATE OF YOUR ORGANIZATION.
THE COMPETING VALUES FRAMEWORK HAS 4 SKILLS. WHAT ARE THEY?
1. CLAN SKILLS
2. ADHOCRACY SKILLS
3. MARKET SKILLS
4. HIERARCHY SKILLS
NAME THE CLAN SKILLS?
1.COMMUNICATING SUPPORTIVELY
2.BUILDING TEAMS AND TEAMWORK
3.EMPOWERING
NAME THE ADHOCRACY SKILLS?
1. SOLVING PROBLEMS CREATIVELY.
2. ARTICULATING A VISION.
3. FOSTERING INNOVATION
NAME THE MARKET SKILLS?
1. MOTIVATING OTHERS
2. GAINING POWER AND INFLUENCE.
3. MANAGING CONFLICT.
NAME THE HIERARCHY SKILLS?
1. MANAGING PERSONAL STRESS
2. MANAGING TIME.
MAINTAINING SELF-AWARENESS.
3. MAINTAINING SELF-AWARENESS.
4. ANALYTICAL PROBLEM SOLVING.
FOR THE VALUES FRAMWORK REMEBER THIS SAYING. CAN, A, MAN, HIT, FOR, EVERY, SIX, INNINGS.
CAN -CLAN SKILLS
A -ADHOCRACY SKILLS
MAN -MARKET SKILLS
HIT -HIERARCHY SKILLS
FOR -FLEXIBILITY/CHANGE
EVERY-EXTERNAL POSITIONING
SIX -STABILITY/CONTROL
INNINGS-INTERNAL MAINTENANCE
STABILITY AND CONTROL ARE USUALLY ASSOCIATED WITH?
MANAGEMENT
FLEXIBILITY OR CHANGE ARE OFTEN ASSOCIATED WITH?
LEADERSHIP
EXTERNAL POSITIONING MEANS?
TH ORGANIZATIONS RELATIONSHIP TO ITS ENVIRONMENT.
THIS PERSON SET DIRECTION, ARTICULATE THE ORGANIZATIONS VISION AND ACT TO TRANSFORM BOTH INDIVIDUALS AND THE ORGANIZATION.
LEADERS
THIS PERSON MONITORS,DIRECT, AND REFINE CURRENT PERFORMANCES?
MANAGERS
IT HAS BEEN SAID THAT ______DO THINGS RIGHT; AND ______DO THE RIGHT THINGS.
1. MANAGERS
2. LEADERS.
A MISSION STATEMENT GENERALLY DESCRIBES WHAT AN ORGANIZATION WANTS TO?
A VISION STATEMENT GENERALLY DESCRIBES WHAT AN ORGANIZATION WANTS TO?
1. DO

2. BE
THIS IS A CALL TO DIRECT ACTION?
MISSION OR VISION STATEMENT
A MISSION STATEMENT FOCUSES ON THE?
IDEA, IT DOES NOT SPECIFY HOW TO REACH THAT IDEA.
EFFECTIVE SUPERVISORS MUST BE ABLE TO GUIDE THEIR WORK UNITS IN DEVELOPING?
CLEARLY DEFINED GOALS
CLARITY ABOUT GOALS ALSO FOSTERS WHAT THROUGHOUT THE WORK GROUP OR ORANIZATION?
TRUST
WORK SHOULD BE DONE IN ORDER OF?
IMPORTTANCE
THE MOST EFFECTIVE SUPERVISORS ARE LEADERS OF WHAT?
CLOSELY KNIT WORK TEAMS.
TWO IMPORTANT THINGS HAPPEN WHEN A WORK GROUP BECOMES A TEAM. WHAT ARE THEY?
1. THE WORKERS GAIN A SENSE OF BELONGING.
2. THE WHOLE BECOMES GREATER THAN THE SUM OF ITS PARTS.
DELEGATING HELPS EMPLOYEES FEEL WHAT?
VALUED
DELEGATION IS ONE OF THE FOUNDATIONS OF WHAT?
SELF-MANAGEMENT
SUPERVISORS WHO HAVE THE BEST CHANCE OF IDENTIFYING AND RESOLVING PROBLEMS EARLY ON HAVE HOW MANY CHARACTERISTICS? WHAT ARE THEY?
4 CHARACTERISTICS
1. THEY ARE APPROACHABEL
2. THEY BUDGET THE TIME.
3. THEY ACTIVELY WATCH FOR SMALL SIGHS OF TROUBLE.
THEY LOOK FOR TRENDES OR PATTERS THAT MAY INDICATE A PROBLEM IS DEVELOPING.
TO CATCH PROBLEMS WHILE THEY ARE STILL SMALL, IT IS IMPORTANT TO DEVELOP?
EMPATHY, AN AWARENESS OF THE FEELINGS OF OTHERS.
TODAY'S EMPLOYEES, ESPECIALLY THE YOUNDER ONES, RESIST WORK THAT IS MONOTONUS OR THAT THEY PERCEIVE AS?
MEANINGLESS
ONE EXCELLENT WAY TO MAKE JOBS MORE INTERESTING IT TO?
CROSS-TRAIN THE MEMBERS OF YOUR WORK TEAM.
AS A SUPERVISOR, YOU SHOULD USE OUTCOMES AND RESULTS TO MEASURE WHAT?
SUCCESS