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157 Cards in this Set
- Front
- Back
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ESP Chapter 4. True or False. Good planning can help you stay on top of things.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. Good Planning can give you the ____ to do those things you must do and want to do.
A. energy B. desire C. time D. ability |
Answer:
C. time |
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ESP Chapter 4. Good Planning can help produce better ____.
A. results B. employees C. supervisors D. attitudes |
Answer:
A. results |
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ESP Chapter 4. Good Planning can reduce ____.
A. efficiency B. delays C. stress D. errors |
Answer:
C. stress |
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ESP Chapter 4. A , An ____ manual is a valuable planning and management tool.
A. Operational B. Procedures C. Employee D. Work |
Answer:
B. procedures |
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ESP Chapter 4. Work planning means determining ____.
A. what needs to be delayed B. what needs to be reorganized C. what needs to be done D. what needs to be omitted |
Answer:
C. what needs to be done |
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ESP Chapter 4. Work planning means determining ____.
A. the order of the tasks B. the number of the tasks C. the time frame of the tasks D. the length of the tasks |
Answer:
A. the order of the tasks |
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ESP Chapter 4. Work planning means determining ____.
A. when the work must be completed B. where the work must be completed C. how the work must be completed D. what work must be completed |
Answer:
A. when the work must be completed |
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ESP Chapter 4. Work planning means determining what ____ will be needed to complete it.
A. time B. support C. tools D. financing |
Answer:
B. support |
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ESP Chapter 4. Work planning means determining who will do the ____.
A. work B. planning C. marketing D. sales |
Answer:
A. who will do the work |
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ESP Chapter 4. Work planning means determining what the expected ____ of the results will be.
A. timeframe B. quality C. format D. accuracy |
Answer:
B. quality |
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ESP Chapter 4.Planning also means scheduling your time and the ____ of your employees
A. pay B. time C. number D. evaluation |
Answer:
B. time |
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ESP Chapter 4. Planning also means scheduling the use of equipment, material, and any other resources needed to get a job done ____ and ____.
A. adequately and when convenient B. fully and completely C. well and on time D. safely and completely |
Answer:
C. well and on time |
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ESP Chapter 4. ____ plans work better for complex work.
A. written B. oral C. electronic D. visual |
Answer:
A. written |
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ESP Chapter 4. A good work plan should contain all of the following elements except ____.
A. a clear statement of the specific work goals to be accomplished B. a step-by-step description of the tasks requiring completion C. an outline of the time-frame needed to complete the task D. a schedule that details the people and supplies that are needed to reach the goals E. a description of the way to measure progress and results |
Answer:
C. an outline of the time-frame needed to complete the task |
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ESP Chapter 4. Studies have shown good planning gets ____.
A. good results B. tedious C. rewarded D. noticed |
Answer:
A. good results |
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ESP Chapter 4. Supervisors of highly productive teams spend more time ____.
A. doing B. planning C. executing D. supervising |
Answer:
B. planning |
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ESP Chapter 4. Work teams with high productivity think of their supervisors as very good ____.
A. bosses B. workers C. delegators D. planners |
Answer:
D. planners |
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ESP Chapter 4. The main steps in making a plan include all of the following except ____.
A. stating goals B. listing objectives, tasks and activities C. scheduling resources D. delegating tasks E. checking on the progress of the work |
Answer:
D. delegating tasks |
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ESP Chapter 4. True or False. Stating goals helps focus the attention of both the supervisor and the people doing the work.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. Goal statements should be SMART. SMART is an acronym for ____.
A. Standard, Meaningful, Achievable, Reliable, Timely B. Specific, Measurable, Attainable, Results based, Time bound C. Selective, Meaningful, Attainable, Reliable, Timely D. Standard, Measurable, Achievable, Results based, Time bound |
Answer:
B. Specific, Measurable, Attainable, Results based, Time bound |
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ESP Chapter 4. Supervisors and work team members should work together to decide how to schedule tasks and the ____ they should be done
A. way B. time C. order D. place |
Answer:
C. order |
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ESP Chapter 4. A ____ is a series of actions that lead to the completion of work.
A. work process B. work outline C. task process D. task outline |
Answer:
A. work process |
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ESP Chapter 4. True or False. Many of the things we do at work is part of a work process.
A. True B. False |
Answer:
B. False. Everything we do at work is part of a work process |
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ESP Chapter 4. True or False. It is the supervisor’s job to constantly look for ways to increase the efficiency and effectiveness of work processes.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. Which of the following is not a way to increase the efficiency and effectiveness of work processes?
A. modifying or eliminating steps B. using new technology C. improving employees’ skills D. changing vendors E. hiring outside help |
Answer:
E. hiring outside help |
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ESP Chapter 4. The plan of action involved in listing objectives, tasks and activities includes making a list of ____ involved in accomplishing a goal.
A. plans B. objectives C. steps D. employees |
Answer:
B. objectives |
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ESP Chapter 4. Most objectives will have to be broken down into a series of ____.
A. tasks B. assignments C. directives D. regulations |
Answer:
A. tasks |
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ESP Chapter 4. The supervisor will need to break down tasks into specific ____.
A. assignments B. directives C. activities D. regulations |
Answer:
C. activities |
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ESP Chapter 4. The supervisor must assign ____ dates for each activity.
A. beginning and mid-point dates B. beginning and completion dates C. ending and evaluation dates D. mid-point and re-evaluation dates |
Answer:
B. beginning and completion dates |
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ESP Chapter 4. The supervisor must indicate who is ____ for carrying out each activity.
A. capable B. responsible C. adequate D. necessary |
Answer:
B. responsible |
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ESP Chapter 4. The most important aspect of this job is ____ for the people who will be doing the work.
A. preparing the plan B. scheduling the time C. providing the equipment D. providing protection |
Answer:
B. scheduling the time |
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ESP Chapter 4. The supervisor must make every effort to resolve conflicts, but keep in mind that your first responsibility is to ____.
A. get the work done B. provide a safe environment for employees C. reduce tension in the workplace D. the image of the organization |
Answer:
A. get the work done |
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ESP Chapter 4. The staffing schedule chart aides in all of the following except ____.
A. showing what each employee is assigned to do B. showing how well the work is progressing C. showing when each employee will be available for new assignments D. keeping you from assigning one person to do two jobs at the same time E. showing how long the assignment should take from start to finish |
Answer:
E. showing how long the assignment should take from start to finish |
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ESP Chapter 4. A supervisor should learn to “expect the unexpected’ and ____.
A. avoid it B. deny it C. accept it D. plan for it |
Answer:
D. plan for it |
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ESP Chapter 4. Experienced supervisors set aside a day or two, called ____ days, to take care of the unexpected but not so many that your unit becomes ____.
A. contingency , inefficient B. make-up , complacent C. office , lazy D. admin , behind in the work |
Answer:
A. contingency , inefficient |
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ESP Chapter 4. One sign of effective supervision is that employees are able to handle all emergencies whether ____.
A. big or small B. you are there or not C. acute or delayed D. within their scope of responsibility or not |
Answer:
B. you are there or not |
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ESP Chapter 4. Effective supervisors know exactly how much ____ the work they are responsible for.
A. progress has been made B. time has been put into C. effort has been put into D. time is left for |
Answer:
A. progress has been made |
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ESP Chapter 4. Good supervisors routinely check on the progress and ____ of the work.
A. quality B. amount C. effort D. time-frame |
Answer:
A. quality |
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ESP Chapter 4. Good supervisors routinely check up on employees’ ____ and not just the employees themselves.
A. progress B. effort C. amount of work D. performance |
Answer:
D. performance |
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ESP Chapter 4. To earn your employees’ respect as a team leader, they should feel that you ____ them.
A. respect B. value C. trust D. need |
Answer:
C. trust |
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ESP Chapter 4. For routine work procedures, the procedures manual outlines in detail the ____ for the major activities of your work unit.
A. rules and regulations B. customs and routines C. standard operating procedures D. contracted requirements |
Answer:
C. standard operating procedures |
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ESP Chapter 4. The procedures manual can also help to periodically evaluate both ____ and ____.
A. duties and responsibilities B. procedures and standards C. rules and regulations D. customs and routines |
Answer:
B. procedures and standards |
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ESP Chapter 4. A good manual identifies the goals and standards that have been established for ____ within an organizational unit or function.
A. specific jobs B. general jobs C. administrative jobs D. front-line jobs |
Answer:
A. specific jobs |
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ESP Chapter 4. A good manual breaks down work processes into tasks and activities, and presents those tasks and activities in the ____ in which they are to be performed.
A. order B. time C. manner D. detail |
Answer:
A. order |
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ESP Chapter 4. A good procedures manual outlines the steps that are necessary to perform a given job ____ and ____.
A. quickly and efficiently B. inexpensively and efficiently C. productively and safely D. correctly and on time |
Answer:
C. productively and safely |
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ESP Chapter 4. True or False. A supervisor should not directly involve the work unit in the development of a procedures manual.
A. True B. False |
Answer:
B. False. They should involve the work unit in the development of a procedures manual. |
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ESP Chapter 4. True or False. The supervisor should give a sense of ownership and make process improvements.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. General management involves simple, daily and routine ____.
A. involvement B. management C. observation D. coordination |
Answer:
D. coordination |
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ESP Chapter 4. Project management involves a series of complex tasks, bounded by ____ and ____, toward a clearly defined outcome.
A. time and resources B. effort and ability C. efficiency and stamina D. workload and manpower |
Answer:
A. time and resources |
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ESP Chapter 4. Project management has evolved as a , an ____ professional field
A. integrated B. separate C. unique D. standard |
Answer:
B. separate |
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ESP Chapter 4. Supervisors are held accountable for all of the following except ____.
A. time management, quality of the supervision and quality of the product B. proper implementation, quality of the finished product and delivering the product under budget C. time management, coordination of resources and delivering the product under budget D. proper implementation, quality of the supervision, and quality of the product |
Answer:
B. proper implementation, quality of the finished product and delivering the product under budget |
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ESP Chapter 4. The five major tasks in project management include all of the following except ____.
A. growing, planning, showing, going and doing B. telling, selling, testing, creating and displaying C. theorizing, planning, organizing, supervising and finishing D. initiating, planning, executing, controlling and closing |
Answer:
D. initiating, planning, executing, controlling and closing |
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ESP Chapter 4. In the initiating (first) stage of project management, project goals are ____.
A. spoken B. written C. displayed D. developed |
Answer:
B. written |
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ESP Chapter 4. It is in the initial phase of project management that the SOW is developed. SOW stands for ____.
A. statement of work B. schedule of work C. start of work D. selection of work |
Answer:
A. statement of work |
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ESP Chapter 4. Most projects are initiated in response to the wishes and expectations of ____.
A. supervisors B. employees C. municipal leaders D. stakeholders |
Answer:
D. stakeholders |
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ESP Chapter 4. SOW describes the ____ of work required to complete the project.
A. type B. scope C. amount D. method |
Answer:
B. scope |
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ESP Chapter 4. The SOW can be a short description that could be included in a , an ____.
A. statement of intent B. statement of summary action C. executive summary D. executive decision |
Answer:
C. executive summary |
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ESP Chapter 4. It is during the planning phase in which one refines the project ____.
A. length B. scope C. extent D. resources |
Answer:
B. scope |
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ESP Chapter 4. True or False. It is during the planning phase in which one selects of team members.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. It is during the planning phase in which one develops a list of specific ____ and ____.
A. tasks and activities B. effort and ability C. efficiency and stamina D. workload and manpower |
Answer:
A. tasks and activities |
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ESP Chapter 4. It is during the planning phase in which one determines how the tasks and activities will be ____.
A. handled B. avoided C. completed D. sequenced |
Answer:
D. sequenced |
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ESP Chapter 4. It is during the planning phase in which one may develop a preliminary ____.
A. work schedule B. outlook C. work model D. task list |
Answer:
A. work schedule |
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ESP Chapter 4. During the planning stage, the team may develop a ____, or WBS
A. weekly breakdown schedule B. work bi-weekly schedule C. work breakdown structure D. work breakdown schedule |
Answer:
C. work breakdown structure |
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ESP Chapter 4. The WBS is a document that divides the project into its smaller component parts to make it more ____.
A. feasible B. timely C. accurate D. manageable |
Answer:
D. manageable |
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ESP Chapter 4. True or False. The WBS can help a supervisor make and monitor various decisions
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. The WBS can assist a supervisor in coordinating with staff and departments that ____ but whose work is essential for project completion
A. are typically under his or her supervision B. may not be under his or her supervision C. are always under his or her supervision D. are never under his or her supervision |
Answer:
B. may not be under his or her supervision |
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ESP Chapter 4. Typically, the WBS shows all of the following except ____.
A. overall project goals B. employee efficiency C. project milestones D. details on activities, resources and assignments |
Answer:
B. employee efficiency |
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ESP Chapter 4. Presenting a project in WBS form can help others understand the ____ of the project.
A. complexity B. needs C. time-frame D. resources |
Answer:
A. complexity |
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ESP Chapter 4. Presenting a project in WBS form can help others understand the ____.
A. cost estimates and length of time the project will take B. cost estimates and amount of work the project will take C. manpower estimates and time the project will take D. cost estimates and efficiency outlook of the project |
Answer:
A. cost estimates and length of time the project will take |
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ESP Chapter 4. Presenting a project in WBS form can help others assign ____ for tasks.
A. the framework B. responsibilities C. a time-frame D. resources |
Answer:
B. responsibilities |
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ESP Chapter 4. During the planning phase, ____ and ____occur and may be bid out to private sector.
A. engineering and design B. planning and execution C. telling and selling D. testing and evaluation |
Answer:
A. engineering and design |
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ESP Chapter 4. Executing involves scheduling and coordinating the use of ____.
A. time B. talent C. delegation D. resources |
Answer:
D. resources |
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ESP Chapter 4. Executing involves meeting ____ with team members.
A. once B. twice C. three times D. regularly |
Answer:
D. regularly |
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ESP Chapter 4. Executing involves obtaining any special ____ the project may require.
A. permission B. allowances C. talent D. financing |
Answer:
C. talent |
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ESP Chapter 4. Executing involves issuing regular and complete updates to ____, and delegating tasks as necessary
A. supervisors B. employees C. municipal leaders D. stakeholders |
Answer:
D. stakeholders |
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ESP Chapter 4. Controlling requires the supervisor to do all of the following except ____.
A. watch over the project and monitor any deviations from the original plan B. take corrective action when necessary to keep the project on schedule and on task C. evaluate project and schedule changes D. develop the resources necessary to initiate the project E. resolve problems as they occur |
Answer:
D. develop the resources necessary to initiate the project |
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ESP Chapter 4. Tools for executing and controlling include the P.
E.R.T. technique, which stands for ____. A. personnel evaluation and review technique B. procedural evaluation and review technique C. program evaluation and review technique D. process evaluation and review technique |
Answer:
B. procedural evaluation and review technique |
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ESP Chapter 4. PERT was developed by the US ____ in 1958 to help manage the Polaris Weapons System, involving nearly 3,000 different contractors.
A. Army B. Navy C. Air Force D. Marines |
Answer:
B. Navy |
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ESP Chapter 4. PERT is essentially the same as the critical path method which evaluates a series of tasks that take the ____ time.
A. same amount of B. longest C. shortest D. least amount of |
Answer:
B. longest |
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ESP Chapter 4. The ____ method was developed by DuPont to graphically depict the flow of project activities from start to finish.
A. Critical Path B. Critical Procedures C. Central Path D. Central Procedures |
Answer:
A. Critical Path |
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ESP Chapter 4. The ____ is a bar chart that shows how different activities fit into the overall schedule.
A. Gantt Chart B. Geant Chart C. Gante Chart D. Gatle Chart |
Answer:
A. Gantt Chart |
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ESP Chapter 4. The Gantt Chart usually depicts ____ time, personnel and other resources.
A. conflicting B. overlapping C. independent D. specific |
Answer:
B. overlapping |
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ESP Chapter 4. The Gantt Chart indicates how ____ relate to each other.
A. different processes B. similar processes C. unique processes D. identical processes |
Answer:
A. different processes |
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ESP Chapter 4. Good project managers try to anticipate the most likely ____ and ____ in advance.
A. risks and challenges B. risks and changes C. challenges and pitfalls D. risks and rewards |
Answer:
B. risks and changes |
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ESP Chapter 4. Good project managers ensure that ____ are informed of those potential risks and changes.
A. supervisors B. employees C. municipal leaders D. stakeholders |
Answer:
D. stakeholders |
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ESP Chapter 4. ____ involves shutting down operations, disbanding the team, writing the final project report, determining whether the intended outcomes were achieved, and evaluating what was learned from the project process.
A. closing B. stopping C. finishing D. ending |
Answer:
A. closing |
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ESP Chapter 4. Most supervisors spend only about ____ percent of their time on the activities that produce ____ percent of the results
A. 10 , 90 B. 20 , 80 C. 30 , 70 D. 40 , 60 |
Answer:
B. 20 , 80 |
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ESP Chapter 4. An effective supervisor should state goals ____.
A. simply B. in writing C. clearly D. to all members of the work team |
Answer:
C. clearly |
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ESP Chapter 4. An effective supervisor should put ____ where priorities are.
A. time B. effort C. resources D. manpower |
Answer:
A. time |
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ESP Chapter 4. An effective supervisor should concentrate on doing those things that help your team reach ____.
A. a successful conclusion B. goals C. the deadline D. the quota |
Answer:
B. goals |
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ESP Chapter 4. An effective supervisor should identify the ____ priority and tackle that first.
A. number one B. last C. most difficult D. least difficult |
Answer:
A. number one |
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ESP Chapter 4. True or False. An effective supervisor should break large projects into smaller ones.
A. True B. False |
Answer:
A. True |
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ESP Chapter 4. Visiting where team members are working is known as ____.
A. management by observation B. management by walking around C. management by delegation D. management by documentation |
Answer:
B. management by walking around |
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ESP Chapter 4. One component of managing by walking around is to make yourself available to your ____ if they have questions or problems
A. employers B. stakeholders C. team members D. civic leaders |
Answer:
C. team members |
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ESP Chapter 4. While managing by walking around, you can do ____ or ____ development.
A. coaching or skills B. mentoring or skills C. evaluation or mentor D. delegation or employee |
Answer:
A. coaching or skills |
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ESP Chapter 4. When you catch your employees doing something right, you should ____ them.
A. reward B. praise C. test D. challenge |
Answer:
B. praise |
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ESP Chapter 4. You should include time in daily schedule for ____.
A. unexpected interruptions B. a personal break C. an evaluation of personnel D. constructive feedback |
Answer:
A. unexpected interruptions |
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ESP Chapter 4. You should schedule time for “housekeeping” and getting ____.
A. rest B. feedback C. organized D. results |
Answer:
C. organized |
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ESP Chapter 4. A very popular time-management tool is the ____.
A. day planner B. secretary C. notebook D. stopwatch |
Answer:
A. day planner |
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ESP Chapter 4. The ____ or (PDA) performs same functions as the day planner and is palm sized.
A. Palm Daily Assistant B. Palm Data Assistant C. Personal Data Assistant D. Personal Digital Assistant |
Answer:
D. Personal Digital Assistant |
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ESP Chapter 4. A PDA is usually synchronized with a ____.
A. clock B. desktop computer C. laptop computer D. wrist watch |
Answer:
B. desktop computer |
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ESP Chapter 4. When choosing a computer scheduler, it is important to ____ it regularly and always have a hard-copy backup.
A. update B. upgrade C. service D. save |
Answer:
A. update |
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ESP Chapter 4. It is important to practice the art of delegating ____ and ____ to your employees.
A. responsibility and authority B. tasks and responsibilities C. tasks and authority D. responsibility and work |
Answer:
A. responsibility and authority |
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ESP Chapter 4. Good planning is a habit that can be developed. It begins with a premise: the clearer your "____" is of what you are trying to do, the more likely it is to get done - and get done right.
A. vision B. idea C. picture D. direction |
Answer:
C. picture |
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ESP Chapter 4. Planning means: What must be done when, by ____, and____.
A. Who , Why B. Whom , How C. Who , How D. Whom , Why |
Answer:
C. Whom , How |
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ESP Chapter 4. To carry out the tasks you have listed, you will probably need to break them down into specific ____.
A. assignments B. jobs C. task D. activities |
Answer:
D. activities |
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ESP Chapter 4. The most important aspect of this job (planning) is ____.
A. constantly look for ways to increase the efficiency and effectiveness of the work process B. Scheduling the time for the people doing the work C. Streamlining the work process D. Clearly stating goals and indicating their priority and sequence |
Answer:
B. Scheduling the time for the people doing the work |
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ESP Chapter 4. All ____ are work, but not all work is a ____.
A. jobs , job B. jobs , project C. projects , job D. projects , project |
Answer:
D. projects , project |
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ESP Chapter 4. For supervisors, planning means determining: What needs to be done, The order of the tasks, When the work must be completed, What support will be needed to complete it, Who will do the work, and ____.
A. What the end results will be B. How good the finished product will be C. What, if any, actions should be taken for improvement D. What the expected quality of the results will be |
Answer:
D. What the expected quality of the results will be |
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ESP Chapter 4. Good Planning can: Help you stay on top of things, Give you time to do those things you must do and want to do, Help produce better results, and ____.
A. Make you a more effective supervisor B. Make your team more efficient C. Reduce Stress D. Increase effectiveness |
Answer:
C. Reduce Stress |
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ESP Chapter 4. Goal statements should be SMART, and acronym that means:
A. Specific, Measurable, Attainable, Results based, Time bound B. Specific, Measurable, Achievable, Results based, Time bound C. Specific, Measurable, Attainable, Results based, Teamwork oriented D. Special, Minute, Attainable, Results based, Time bound |
Answer:
A. Specific, Measurable, Attainable, Results based, Time bound |
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ESP Chapter 4. Good planning also means breaking each goal down into:____ that must be performed in order to reach that goal.
A. Objectives, Tasks, Subtasks B. Objectives, Subtasks, and Activities C. Objectives, Tasks, and Subtasks D. Objectives, Tasks, and Activities |
Answer:
D. Objectives, Tasks, and Activities |
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ESP Chapter 4. A good ____ identifies the goals and standards that have been established for specific jobs within an organizational unit or function.
A. plan B. supervisor C. manual D. manager |
Answer:
C. manual |
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ESP Chapter 4. When you take on supervisory responsibilities, ____ is more important than ever before.
A. Communicating B. Planning C. Leadership D. Attitude |
Answer:
B. Planning |
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ESP Chapter 4. Remember that good supervisors routinely check on the progress and quality of the work. That means checking on your employees' performance, not ____.
A. conducting management by walking around B. micro managing your employees C. doing your employees’ work for them D. checking up on the employees themselves |
Answer:
D. checking up on the employees themselves |
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ESP Chapter 4. The five major tasks in project management are:
A. Organizing, Planning, Executing, Controlling, and Closing B. Organizing, Planning, Executing, Evaluating, and Closing C. Initiating, Planning, Executing, Evaluating, and Closing D. Initiating, Planning, Executing, Controlling, and Closing |
Answer:
D. Initiating, Planning, Executing, Controlling, and Closing |
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ESP Chapter 4. The main steps in making a plan are:
A. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. B. listing goals, streamlining the work , stating objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. C. stating goals, streamlining a plan , listing objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. D. stating goals, streamlining the job , listing objectives, subtasks, and activities , scheduling resources , and following-up on the progress. |
Answer:
C. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. |
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ESP Chapter 4. A ____ is a series of actions that lead to the completion of work. Everything we do at work is a part of a ____.
A. work activity , work activity B. work process , work process C. work mechanism , work mechanism D. work technique , work technique |
Answer:
B. work process , work process |
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ESP Chapter 4. Good supervisors constantly ask the following questions:
A. Are we on course? Is the work being done properly? Is the quality and service level as expected? Can we improve our process for next time? Could any part of the operation be improved by teaching new skills? B. Are we on schedule? Is the work being done correctly? Is the work acceptable? Can we improve our process for next time? Could any part of the operation be improved by teaching new skills? C. Are we on schedule? Is the work being done correctly? Is the quality and service level as expected? Can we improve our process for next time? D. Are we on schedule? Is the work being done correctly? Is the quality and service level as expected? Can we improve our process for next time? Could any part of the operation be improved by teaching new skills? |
Answer:
B. Are we on schedule? Is the work being done correctly? Is the quality and service level as expected? Can we improve our process for next time? Could any part of the operation be improved by teaching new skills? |
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ESP Chapter 4. If you are going to earn your employees' respect as a team leader, they should feel that you ____.
A. have faith in them B. trust them C. have confidence in them D. accept them for who they are |
Answer:
B. trust them |
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ESP Chapter 4. Studies have shown that good planning gets ____.
A. good outcomes B. great outcomes C. good results D. desired results |
Answer:
C. good results |
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ESP Chapter 4. Most supervisors spend only ____ % of their time on the activities that produce ____ % of the results.
A. 30 , 70 B. 25 , 75 C. 40 , 60 D. 20 , 80 |
Answer:
D. 20 , 80 |
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ESP Chapter 4. When you take on supervisory responsibilities, ____ is more important than ever before.
A. Communicating B. Planning C. Leadership D. Attitude |
Answer:
B. Planning |
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ESP Chapter 4. Good Planning can: Help you stay on top of things, Give you time to do those things you must do and want to do, Help produce better results, and ____.
A. Make you a more effective supervisor B. Make your team more efficient C. Reduce Stress D. Increase effectiveness |
Answer:
C. Reduce Stress |
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ESP Chapter 4. For supervisors, planning means determining: What needs to be done, The order of the tasks, When the work must be completed, What support will be needed to complete it, Who will do the work, and ____.
A. What the end results will be B. How good the finished product will be C. What if any actions should be taken for improvement D. What the expected quality of the results will be |
Answer:
D. What the expected quality of the results will be |
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ESP Chapter 4. Planning means: What must be done....When....By ____...and____.
A. Who , Why B. Whom , How C. Who , How D. Whom , Why |
Answer:
B. Whom , How |
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ESP Chapter 4. Good planning is a habit that can be developed. It begins with a premise: the clearer your "____" is of what you are trying to do, the more likely it is to get done - and get done right.
A. vision B. idea C. picture D. direction |
Answer:
C. picture |
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ESP Chapter 4. A good work plan should have the following elements: (Which is not correct?)
A. A clear statement of the specific work goals to be accomplished B. A detailed description of the plan C. A schedule that details the people and supplies that are needed to reach the goals D. A description of the ways to measure progress and results. |
Answer:
B. A detailed description of the plan |
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ESP Chapter 4. Studies have shown that good planning gets ____.
A. good outcomes B. great outcomes C. good results D. desired results |
Answer:
C. good results |
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ESP Chapter 4. The main steps in making a plan are:
A. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. B. listing goals, streamlining the work , stating objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. C. stating goals, streamlining a plan , listing objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. D. stating goals, streamlining the job , listing objectives, subtasks, and activities , scheduling resources , and following-up on the progress. |
Answer:
A. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. |
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ESP Chapter 4. Goal statements should be SMART, and acronym that means:
A. Specific, Measurable, Attainable, Results based, Time bound B. Specific, Measurable, Achievable, Results based, Time bound C. Specific, Measurable, Attainable, Results based, Teamwork oriented D. Special, Minute, Attainable, Results based, Time bound |
Answer:
A. Specific, Measurable, Attainable, Results based, Time bound |
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ESP Chapter 4. Good planning also means breaking each goal down into:____ that must be preformed in order to reach that goal.
A. Objectives, Tasks, Subtasks B. Objectives, Subtasks, and Activities C. Objectives, Tasks, and Subtasks D. Objectives, Tasks, and Activities |
Answer:
B. Objectives, Subtasks, and Activities |
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ESP Chapter 4. A ____ is a series of actions that lead to the completion of work. Everything we do at work is a part of a ____.
A. work activity , work activity B. work process , work process C. work mechanism , work mechanism D. work technique , work technique |
Answer:
B. work process , work process |
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ESP Chapter 4. The most important aspect of this job (planning) is ____.
A. constantly look for ways to increase the efficiency and effectiveness of the work process B. Scheduling the time for the people doing the work C. Streamlining the work process D. Clearly stating goals and indicating their priority and sequence |
Answer:
B. Scheduling the time for the people doing the work |
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ESP Chapter 4. Remember that good supervisors routinely check on the progress and quality of the work. That means checking on your employees' performance -- not ____.
A. conducting management by walking around B. micro managing your employees C. doing your employees work for them D. checking up on the employees themselves |
Answer:
D. checking up on the employees themselves |
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ESP Chapter 4. If you are going to earn your employees' respect as a team leader, they should feel that you ____.
A. have faith in them B. trust them C. have confidence in them D. accept them for who they are |
Answer:
B. trust them |
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ESP Chapter 4. A good ____ identifies the goals and standards that have been established for specific jobs within an organizational unit or function.
A. plan B. supervisor C. manual D. manager |
Answer:
C. manual |
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ESP Chapter 4. All ____ are work, but not all work is a ____.
A. jobs , job B. jobs , project C. projects , job D. projects , project |
Answer:
D. projects , project |
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ESP Chapter 4. The five major tasks in project management are:
A. Organizing, Planning, Executing, Controlling, and Closing B. Organizing, Planning, Executing, Evaluating, and Closing C. Initiating, Planning, Executing, Evaluating, and Closing D. Initiating, Planning, Executing, Controlling, and Closing |
Answer:
D. Initiating, Planning, Executing, Controlling, and Closing |
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ESP Chapter 4. When you take on supervisory responsibilities, _______ is more important than ever before.
A. Communicating B. Planning C. Leadership D. Attitude |
Answer:
B. Planning |
|
|
ESP Chapter 4. Good Planning can: Help you stay on top of things, Give you time to do those things you must do and want to do, Help produce better results, and ______________________.
A. Make you a more effective supervisor B. Make your team more efficient C. Reduce Stress D. Increase effectiveness |
Answer:
C. Reduce Stress |
|
|
ESP Chapter 4. For supervisors, planning means determining: What needs to be done, The order of the tasks, When the work must be completed, What support will be needed to complete it, Who will do the work, and ______________.
A. What the end results will be B. How good the finished product will be C. What if an actions should be taken for improvement D. What the expected quality of the results will be |
Answer:
D. What the expected quality of the results will be |
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ESP Chapter 4. Planning means: What must be done, When, By _______ and___________.
A. Who , Why B. Whom , How C. Who , How D. Whom , Why |
Answer:
B. Whom , How |
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|
ESP Chapter 4. Good planning is a habit that can be developed. It begins with a premise: the clearer your "_______" is of what you are trying to do, the more likely it is to get done - and get done right.
A. vision B. idea C. picture D. direction |
Answer:
C. picture |
|
|
ESP Chapter 4. A good work plan should have the following elements: (Which is not correct?)
A. A clear statement of the specific work goals to be accomplished B. A detailed description of the plan C. A schedule that details the people and supplies that are needed to reach the goals D. A description of the ways to measure progress and results. |
Answer:
B. A detailed description of the plan |
|
|
ESP Chapter 4. Studies have shown that good planning gets _________.
A. good outcomes B. great outcomes C. good results D. desired results |
Answer:
C. good results |
|
|
ESP Chapter 4. The main steps in making a plan are:
A. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. B. listing goals, streamlining the work , stating objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. C. stating goals, streamlining a plan , listing objectives, tasks, and subtasks , scheduling resources , and checking on the progress of the work. D. stating goals, streamlining the job , listing objectives, subtasks, and activities , scheduling resources , and following-up on the progress. |
Answer:
A. stating goals, streamlining the work , listing objectives, tasks, and activities , scheduling resources , and checking on the progress of the work. |
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|
ESP Chapter 4. Goal statements should be SMART, and acronym that means:
A. Specific, Measurable, Attainable, Results based, Time bound B. Specific, Measurable, Achievable, Results based, Time bound C. Specific, Measurable, Attainable, Results based, Teamwork oriented D. Special, Minute, Attainable, Results based, Time bound |
Answer:
A. Specific, Measurable, Attainable, Results based, Time bound |
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ESP Chapter 4. Good planning also means breaking each goal down into:__________________________ that must be performed in order to reach that goal.
A. Objectives, Tasks, Subtasks B. Objectives, Subtasks, and Activities C. Objectives, Tasks, and Subtasks D. Objectives, Tasks, and Activities |
Answer:
D. Objectives, Tasks, and Activities |
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|
ESP Chapter 4. A _______ is a series of actions that lead to the completion of work. Everything we do at work is a part of a ___________.
A. work activity , work activity B. work process , work process C. work mechanism , work mechanism D. work technique , work technique |
Answer:
B. work process , work process |
|
|
ESP Chapter 4. The most important aspect of this job (planning) is _____________.
A. constantly look for ways to increase the efficiency and effectiveness of the work process B. Scheduling the time for the people doing the work C. Streamlining the work process D. Clearly stating goals and indicating their priority and sequence |
Answer:
B. Scheduling the time for the people doing the work |
|
|
ESP Chapter 4. Remember that good supervisors routinely check on the progress and quality of the work. That means checking on your employees' performance -- not ___________________.
A. conducting management by walking around B. micro managing your employees C. doing your employees work for them D. checking up on the employees themselves |
Answer:
D. checking up on the employees themselves |
|
|
ESP Chapter 4. If you are going to earn your employees' respect as a team leader, they should feel that you ________.
A. have faith in them B. trust them C. have confidence in them D. accept them for who they are |
Answer:
B. trust them |
|
|
ESP Chapter 4. A good ______ identifies the goals and standards that have been established for specific jobs within an organizational unit or function.
A. plan B. supervisor C. manual D. manager |
Answer:
C. manual |
|
|
ESP Chapter 4. All _______ are work, but not all work is a _______.
A. jobs , job B. jobs , project C. projects , job D. projects , project |
Answer:
D. projects , project |
|
|
ESP Chapter 4. The five major tasks in project management are:
A. Organizing, Planning, Executing, Controlling, and Closing B. Organizing, Planning, Executing, Evaluating, and Closing C. Initiating, Planning, Executing, Evaluating, and Closing D. Initiating, Planning, Executing, Controlling, and Closing |
Answer:
D. Initiating, Planning, Executing, Controlling, and Closing |
