Entrepreneurship Chapter 2

Front 1

What are the ten rules for writing successful business letters?

Back 1

1. Key all formal correspondence.
2. Spell names correctly and have the correct address.
3. Always date your business correspondence.
4. Use names and titles appropriately.
5. Be direct and positive.
6. Be persuasive and specific.
7. Avoid using fancy language.
8. Be polite.
9. Use an appropriate closing.
10. Proofread for spelling and grammatical errors.

Front 2

What are the two types of speaking skills?

Back 2

-speaking with customers on the telephone and in person

Front 3

Name 5 telephone tips

Back 3

Speak clearly, and talk directly into the receiver.
2. Be cheerful.
3. Always speak politely.
4. Think about what you are going to say before you make a call.
5. Take notes.

Front 4

Name 5 ways to make the most of personal contact

Back 4

1. Shake hands and make eye contact with the person you are meeting.
2. Show an interest in what the other person is saying.
3. Speak clearly.
4. Do not appear rushed or anxious to be somewhere else.
5. Thank the person at the end of the meeting

Front 5

Name 4 listening skills

Back 5

1. Focus your attention on the person who is speaking.
2. Think about and try to understand what the other person is saying.
3. Ask questions to make sure you understand what the person is saying.
4. Take notes to confirm what you are hearing.

Front 6

What are three basic math skills entrepreneurs need?

Back 6

 Addition and subtraction
 Multiplication
 Averages using division

Front 7

sales transactions include

Back 7

 Purchase orders and invoices
 Sales tax
 Sales slips
 Managing a cash drawer

Front 8

What are some tasks included in managing the cash drawer?

Back 8

 Growth rates
 Interest earned
 Interest payments
 Exact interest method
 Ordinary interest method
 Markups and markdowns
 Discounts
 Due dates
 Last day for discount

Front 9

list the problem solving process

Back 9

 Define the problem
 Gather information
 Identify various solutions
 Evaluate alternatives and select the best option
 Take action
 Evaluate the action

Front 10

Define Brainstorming

Back 10

a creative group problem-solving technique that involves generating a large number of fresh ideas.

Front 11

consensus-

Back 11

an agreement reached by members of a group