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15 Cards in this Set
- Front
- Back
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the act of communicating to our fellow human beings that we understand something wabout their world
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empathy
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focuses on your feelings rather than the other persons
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sympathy
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burdens the other person with your feelings and your judgements aout their feelings and their situation
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sympathy
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Being self aware,confident and non judgemental, be assertive, being a good listener, not being prejiduced, preoccupied with self, being able to recognize other;s humanity and personhood regardless of ilness, its circumstance,or stigma
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empathy means....
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involves listening carefull and putting ourselfs in the slients place
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self transposition(1)
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emotional shift from 1)feeling to 2)thinking (applying meaning)
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crossing over(2)
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standing side by side with the other in heartfelt understanding about the experience shared
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gettin self back
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nurses shift from their own world,into the clients world, andthen process what they know to form a plan of action to help the client
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preverbal aspects
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relecting to clients you understanding of their feelings and the reasons for their emotional reactions
-verbal reactions must be accurate and specific |
verbal aspects
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another person is showing their thoughts and feelings toward you what will you do
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show empathy
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using statements, questions, alternative points of view, explanations, invitations for more information
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how empathy is conveyed
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increases the feeling of being connected, emptahy dissolves alienation, increases self-esteem, builds trust with clients, reduces defensiveness, helps others grow, enhances healing and well being
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benefits of empathy
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personal satisfaction, assis with gathering accurate assessment information in order to carry out and evaluate your plan of care, also valuable for team building
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benefits to nurse
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those hospitalized more than 3mo, physical defect, psychiatric diagnosis, personality factors
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most common characteristics triggers for unpopular clients
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they may interrupt routines, make extra work vs good patients who are cooperative and miinimize the trouble they cause staff
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unpopular clients
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