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31 Cards in this Set
- Front
- Back
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What is conflict? |
a disagreement in which two or more parties perceive a threat to their needs/interests or concerns and are actively engaged in a conscious struggle with each other. |
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how is a problem different than a conflict? |
a problem can occur without actively engaging in a struggle between two or more parties |
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What are threats due to? |
perceived divergence of interests -or- belief that everyone can't all get what they want |
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Conflicts require ______________- |
communication |
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What does communication involve? |
sending and receiving messages |
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What is listening? |
the active process of attending to, hearing, understanding, and remembering aural and non-verbal/visual symbols |
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Why listen? |
identify misunderstandings, show empathy/respect, ....etc |
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what is venting? |
allows someone to air their grievances |
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what are barriers to active listening? |
listeners ego, fixated on own side of story, distractions, bias/stereotyping, language, culture |
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what are the five types of conflict? |
values, structural, relationship, data, interest |
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How can you aid active listening? |
stop talking, empathize with the speaker, ask questions appropriately, be patient, appropriate nonverbal cues, avoid judgements, dont argue in your head, listen to how things were said, react to ideas/not person, try not to take things personal |
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How to ask questions: |
open ended, one at a time, avoid "why" questions |
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what is validation? |
acknowledging the speakers feelings/needs/perceptions |
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what are the two aspects of paraphrasing ? |
reflecting, restating |
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What is environmental conflict? |
has at least two human sides that are actively engaged in a conscious struggle with each other AND waged over natural resource/environmental quality |
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what is restating? |
saying in your own words the gist of what the speaker said |
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what is reflecting? |
"restating" the emotional aspects of what the speaker said |
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What to keep in mind when restating/reflecting: |
keep the focus on the speaker, match to some extent the intensity of the speaker |
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What is agreement stating? |
you can let the speaker know what you agree with (in terms of what theyve said) |
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What is summarizing |
restating on a larger scale |
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What is an "I statement"? |
communicate the impacts of the situation/problem on you |
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What is the formula for an "I statement"? |
I feel __(emotion)__ when __(Situation)__ because __(reason)__. |
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Why the increase in environmental conflicts? |
limits to NR (tragedy of commons) more pressure put on remaining resources |
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Act that set procedures by which government agencies can create/change regulations |
Federal administrative procedure act |
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Men and women on "friendliness" and friendship |
women are more likely to have friends in workplace, men are more likely to have friendliness |
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How do men and women differ in the way they approach situations? |
Men show confidence, women admit what they don't know |
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What do women use to communicate?
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tag questions, disclaimers,hedges |
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how to men communicate? |
verbal banter, insults |
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What act allows anyone to request documents from federal government? |
FOIA Freedom of Information Act |
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What act allow public to request/receive state or local government documents |
CPRA California Public Records Act |
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What act requires federal government meetings to be open to the public? |
NEPA National Environmental Policy Act |
