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6 Cards in this Set

  • Front
  • Back

Customer service definition

Long term excellent result of refined system

Proper level of service to customers can defined as six

Quick


Effective


skillful


safe


caring


managed problem solved

Customer base defines who customers are and are monitoring their changes attitudes

Internal customers


external customers

Pre-incident planning is the process of

Gathering and evaluating information

Pre-incident planning process

Back (Definition)

Pre-incident survey


Code Enforcement inspections

Pre-incident survey building Fam



Enforcing codes