Effectiveness

Front 1

Organizational culture ________.

Back 1

controls organizational members' interactions with each other

Front 2

When local store managers try to spot trends and changes so that they can respond to customer needs, they are attempting to ________.

Back 2

manage the external environment

Front 3

An organization's culture is shaped by the type of structure used by the organization.

Back 3

True

Front 4

Which of the following definitions best describes a contingency?

Back 4

It is an event that might occur and must be planned for.

Front 5

Which of the following are contingencies that cause the organization to face uncertainty?

Back 5

global environment and changing technology

Front 6

An organization is a tool people use to coordinate their actions to obtain something they desire or value.

Back 6

True

Front 7

Organizational structure is the formal system of task and authority relationships that control how people coordinate their actions and use resources to achieve organizational goals.

Back 7

True

Front 8

Competitive advantage is the ability of a company to ________.

Back 8

outperform another company because its managers are able to create more value from the resources at their disposal

Front 9

The quality of organizational decision-making is a function of the ________.

Back 9

diversity of the viewpoints that get considered

Front 10

Value creation by an organization takes place at three stages: input, conversion, and output. Out of these three stages, only the conversion stage is affected by the environment in which the organization operates.

Back 10

False

Front 11

Researchers analyzing what CEOs and managers do for measuring organizational effectiveness, have pointed to ________ as the three most important processes managers use to assess and measure how effective they, and their organizations, are at creating value.

Back 11

control, innovation, and efficiency

Front 12

________ determines how much value is created at the conversion stage.

Back 12

The way an organization uses human resources and technology to transform inputs into outputs

Front 13

Transaction costs are the costs associated with negotiating, monitoring, and governing exchanges between people.

Back 13

True

Front 14

Economies of scope are cost savings achieved when an organization manufactures products in large volumes.

Back 14

False

Front 15

The principal purpose of organizational structure is to ________.

Back 15

control how people coordinate their actions and use resources

Front 16

The ________ approach allows managers to evaluate the organization's ability to secure, manage, and control scarce and valued skills and resources.

Back 16

external resource

Front 17

An organization's ________ determine how effectively managers are able to coordinate and motivate workers.

Back 17

structure and culture

Front 18

Economies of scale are cost savings that result when an organization is able to use underutilized resources more effectively because they can be shared across several different products or tasks.

Back 18

False

Front 19

The environment in which an organization operates is a major source of uncertainty.

Back 19

True

Front 20

At Microsoft, to control scientists and make use of their talents, Bill Gates put them in teams. This is an example of a change in an organization's ________.

Back 20

structure