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16 Cards in this Set
- Front
- Back
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Value Chain
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a series of value adding activities connecting a company's supply side with its demand side
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Value Chains provide managers...
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a tool to to analyze and redesign their internal and external processes (improves efficiency and effectiveness)
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Value Chains composed of two different activities...
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Primary Activities and Support Activities
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Support Activities include...
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Human Resource Management, Technology Development, Procurement ...these support the primary activities
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Primary Activities include...
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Inbound Logistics, Operations, Outbound Logistics, Marketing and Sales, Service ...these are the core activities to develop a product or service
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Value Stream Analysis
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determines how the production and delivery process can be made more efficient.
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Supply Chain..
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network of facilities and distribution option; processing and transformation of material into finished products
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Business Process Management
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Looks at the processes as sets of interdependent activities designed and structured to produce a specific output for a customer or a market
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Process
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Looks at the relationships between activities; has inputs and specific outputs
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Characteristics of Business Processes
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Environment (specific settings), Customer and initiated by a customer order, processing, communication, inventories or queues, decision points, delivery of products
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Workflow System
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scanning a document & automatically assigns task to particular employees; no bypassing steps
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Impact of IT on Business Processes
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Transactional, Geographical, Automational, Analytical, Informational, Sequential, Knowledge Management, Tracking, Disintermediation
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Types of E-Business Relationships
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Strategic Planning, Tactical Planning, Operational Planning
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Strategic Planning
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taking over a market; longterm
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Tactical Planning
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connecting networks, collaborating
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Operational Planning
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temporary collaboration, limited access
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