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27 Cards in this Set
- Front
- Back
- 3rd side (hint)
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When/where was DB born? |
1992 in Grants Pass, OR |
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Name the brothers and founders of DB |
Dane and Travis Boersma |
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How many locations are there? |
Over 250 |
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Wise old mans building blocks summary |
This list is long so I won't write it all, but it can be summed up as follows:
Look nice
Don't be a self-righteous jerk
Truly care about the customer
Treat them in a way that is appropriate to them, not you. i.e., you can usually tell what you can say to who. It may be harmless to swear when talking to customers who swear first when talking to you, but probably not the sweet old lady leaving church.
To summarize further: the customer has the right to hold you to a very high standard. Exceed it with a smile on your face and gratitude in your voice. |
Seriously, don't be a prick. |
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When do you not honor a coupon? |
Honor all printed coupons and promotions, regardless of expiration date and whether or not they are from another franchise |
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What should you wear during your shift? |
Note that the flow question asks whether or not your top layer of clothing must be Dutch wear. The correct answer is true, however as long as you are wearing visible Dutch wear, you will not be cited. For example, if you have a Dutch tee with a big centered logo under an unbuttoned flannel, you're probably fine. |
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What are the three standards that should never be sacrificed? |
Speed, quality, and service. Never sacrifice one for the other. |
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What is the acceptable shot time window? |
15-26 |
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How should milk be steamed? (temperature and foam) |
150°-155° with 1/4" foam For extra hot drinks, the maximum temperature is 170° Not so hots need to be 100° |
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How many seconds is one adjustment line on the grind? |
5 seconds |
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If shots are consistently too long you should |
If you cannot tamp any lighter, your grind is too fine, and must be made more coarse. Think "it is taking too long to get through, the grind must be too tightly packed. Making it more coarse is the way to fix that" |
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If shots are consistently too short you should |
If you cannot tamp any harder, your grind is too coarse, and must be made more fine. Think "it is not taking long enough to get through, the grind must be too loosely packed. Making it more fine is the way to fix that" |
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What is the proper order to repeat drinks back to the people on machines? |
Size, hot/iced/blended, any alterations like extra sweet, alternative milk, etc, then the drink name |
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What is the proper way to make drinks? |
Flavor, shots, milk |
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What countries do our beans come from? |
Columbia, El Salvador, Brazil They are roasted to what is known as Full City Roast |
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Coffee does what to flavor? |
Absorbs it. Coffee is a sponge. Remember to clean your heads and portafilters regularly to give every drink a fresh taste. |
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Where are our beans roasted? |
Grants Pass, OR |
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For any allergy concerns you should direct a customer to: |
Customerexperience@dutchbros.com |
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When was the Blue Rebel released and where is it canned? |
Canned in Portland, released in spring of 2012 |
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When are the appropriate times to give someone a free drink? |
When it's their first time at Dutch When they're having a bad day When it's their birthday When they had a bad experience or a drink was made improperly When they have a stamp or free drink card |
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What do we charge extra for? |
Extra shots, extra tea bags, alternative milk |
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What is considered the "correct" amount of tamp pressure to get a consistently correct shot? |
30lbs. Your tamp should put upward pressure on the grinder but not lift it. |
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If a customer asks for whole milk, what should you use? |
1/2 kick me, 1/2 nonfat |
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How do you make a cappuccino? |
Always ask if it is wet or dry. A dry cappuccino is just shots and a full cup of frothed milk A wet cappuccino is shots, a half cup of steamed milk, and the rest is foam |
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What are the 4 major annual fund raisers? |
Drink one for Dane- for ALS research, one day in May Buck 4 kids- one day in December for organizations working with children Dutch luv day- Valentine's day food drive Local give backs- franchises choose local causes to support. |
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What is the acceptable white coffee shot time range? |
7-12 seconds |
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How many states is DB in? |
7 |
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