Diversified Health Occupations

Front 1

The greeting in a letter, such as "Dear Sir."

Back 1

salutation

Front 2

Short, written statements or messages.

Back 2

memorandums

Front 3

The person receiving payment.

Back 3

payee

Front 4

Preprinted heading at the top of stationery (paper) used for written correspondence.

Back 4

letterhead

Front 5

A line under the inside address that indicates the purpose of the letter.

Back 5

subject line

Front 6

A written signature on the back of a check. It is required in order to receive payment.

Back 6

endorsement

Front 7

The process of seeking information or advice from another person.

Back 7

consultation

Front 8

To evaluate; to determine the purpose of telephone calls so they can be referred to the correct person.

Back 8

screen

Front 9

A period of time to be kept open on an appointment schedule to allow for emergencies, telephone calls, and other unplanned situations

Back 9

buffer period

Front 10

A telephone service with a menu that automatically transfers calls to the appropriate extension.

Back 10

automated routing unit (ARU)

Front 11

A letter format in which all parts of the letter start at the left margin.

Back 11

block style

Front 12

A person's name, written by that person.

Back 12

signature

Front 13

A method of prioritizing treatment.

Back 13

triage

Front 14

A wireless system used to alert an individual that he or she has a message or phone call.

Back 14

paging system

Front 15

Letter-writing format in which all parts of the letter start at the left margin except the heading, complimentary close, signature, and title, which start at the center line.

Back 15

modified-block style

Front 16

Not to be shared or told; to be held in confidence or kept to oneself.

Back 16

confidential

Front 17

Main content or message part of a letter.

Back 17

body

Front 18

A schedule to do something on a particular day and time.

Back 18

appointment

Front 19

A paper or card used in filing systems to prevent the misplacement or loss of records.

Back 19

cross index/reference

Front 20

A record on which charges or costs for services are listed.

Back 20

charge slip

Front 21

Messages and information sent from computer to computer; also known as e-mail.

Back 21

electronic mail

Front 22

Bank forms listing all cash and checks to be placed in a checking or savings account.

Back 22

deposit slips

Front 23

A written order for payment of money through a bank.

Back 23

check

Front 24

The courtesy closing of a letter, such as "Sincerely."

Back 24

complimentary close

Front 25

To receive; a letter requesting payment on an account.

Back 25

collection

Front 26

A notation at the bottom of a letter to inform the recipient that additional material is enclosed.

Back 26

enclosure notation

Front 27

Search for information.

Back 27

inquiry

Front 28

Arranging in order.

Back 28

filing

Front 29

A record that shows all diseases, illnesses, and surgeries that a patient has had.

Back 29

medical history

Front 30

Card or record that shows a financial account of money charged, received, or paid.

Back 30

ledger card

Front 31

The section of a letter containing the address of the person sending the letter and the date of writing.

Back 31

heading

Front 32

A machine that transmits data electronically over the telephone lines, after which the data are printed by the receiving machine.

Back 32

fax (facsimile) machine

Front 33

Forms that are completed with the appropriate data and are used to request payment from an insurance company.

Back 33

insurance forms

Front 34

The person who writes a check to issue payment; also known as the maker.

Back 34

originator

Front 35

The person who writes a check to issue payment; also known as the originator.

Back 35

maker

Front 36

To have arranged names in the proper order for filing purposes.

Back 36

indexed

Front 37

Initials placed at the bottom of a letter to indicate the writer and/or preparer.

Back 37

reference initials

Front 38

Notification to a patient that it is time to return for periodic or follow-up care.

Back 38

recall

Front 39

A written record that money or goods have been received.

Back 39

receipt

Front 40

Record containing basic facts about a patient, such as address, place of employment, insurance, and similar items.

Back 40

statistical data

Front 41

A financial form that shows the charges, amounts paid, and balance due.

Back 41

statement-receipt

Front 42

A method of maintaining financial accounts and records in an office; also known as a one-write system.

Back 42

pegboard system