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12 Cards in this Set
- Front
- Back
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deception |
a message knowingly transmitted by a sender to foster a false belief or conclusion by the receiver When people deliberately useuninformative, untruthful, irrelevant, or vague language for the purpose ofmisleading others |
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strategic deception |
must manipulate informative to create a plausible message in a sincere manner, monitor reactions, prepare follow up responses, and get ready for damage control |
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leakage |
unconscious nonverbal cues that signal on internal state |
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goals of deception |
accomplish a specific task, establish/maintain a relationship, and to save face |
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characteristics of deceptive messages |
uncertainty and vagueness, non-immediacy and withdrawal, disassociation, and protecting behavior |
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levelers |
inclusive terms that remove individual choice |
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group references |
suggest shared responsibility |
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modifiers |
downplay the intensity of unwelcome news |
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cognitive overload |
some behaviors go unattended |
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cognitive heuristic |
a mental shortcut used to bypass the huge clutter and assume the message in truthful and honest |
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suspicion |
a state of doubt or distrust that is held w/o sufficient evidence or proof |
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reciprocation |
a process of adjusting communication behavior to mesh w/ the style of the other |
