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30 Cards in this Set

  • Front
  • Back
CRISIS INTERVENTION
IS THE ACT OF INTERPRETING THE CRISIS AS SOON AS POSSIBLE AND FINDING A SOLUTION.
CISM
2 WAYS TO ASSIST EMPLOYEES
1. PEER SUPPORT

2. DEBRIEFING ONE ON ONE OR IN A CROUP.
CRITICAL INCIDENT
STRESS MANAGEMENT
4 SIGNS
1. COGNITIVE
2. EMOTIONAL
3. PHYSICAL
4. BEHAVORIAL
CRISIS CUBE
WHEN UNUSUAL LEVELS OF STRESS CAUSE A PERSON TO HANDLE TENSION IN UNUSUAL WAYS
(MALADAPTIVE BEHAVIOR
STRESS & THE TELECOMMUNICATOR
THE PHYSICAL AND EMOTIONAL RESPONSES THAT HAPPEN TO A COMMUNICATOR WHEN REQUIREMENTS OF THE JOB DO NOT MEET THE CAPABILITIES
CRISIS MANAGEMENT
THE ATTEMPT TO DEAL QUICKLY WITH AN IMMEDIATE PROBLEM
WHAT IS CRISIS
ONE'S INABILITY TO COPE WITH THE SITUATION AT HAND
RECOGNIZING CRISIS
VERBAL,NON-VERBAL,SENSING CAPABILITIES
INDICATORS OF CRISIS
LOW SELF-ESTEEM,ALIENATION,DEPRESSION
TRIGGERS OF CRISIS
ACCIDENT,ARREST,
SCHOOL, DEATH,
DIVORCE, ILLNESS
CRISIS INTERVENTION PROCEDURE
LIST 6 WAYS
IMMEDIACY,CONTROL,ASSESSMENT,
DISPOSITION,REFERRAL,
FOLLOW-UP
CRISIS INTERVENTION PROCEDURE
6 W'S
WHAT,WHERE,WHEN,WHO,WEAPONS,
WITNESSES
CRISIS SIGNS & SYMPTOMS
EMOTIONAL- FEAR,PANIC,ANGER
COGNITIVE- CONFUSION,LOSS OF TRUST,NIGHTMARES,FLASHBACKS.
BEHAVIORAL-SLEEP DISORDERS,ANTI SOCIAL, FATIQUE.
PHYSICAL- WEIGHT LOSS\GAIN
COMMUNICATION CYCLE
SENDER
MESSAGE
MEDIUM
RECEIVER
FEEDBACK
MOST COMMUMICATION IS
10% VERBAL
90% NON-VERBAL
PROFILES OF CRISIS
10
BEWILDERMENT DANGER
CONFUSION IMPASSE
DESPERATION APATHY
HELPLESSNESS URGENCY
DISCOMFORT NUMBNESS
BEWILDERMENT
TOTALLY CONFUSED
DANGER
FRIGHTEN AND SCARED IN HARMS WAY
CONFUSION
UNABLE TO THINK STRAIGHT
IMPASSE
I FEEL STUCK
DESPERATION
I HAVE TO DO SOMETHING
APATHY
NOTHING CAN HELP ME
HELPLESSNESS
I CAN'T TAKE CARE OF MYSELF
URGENCY
I NEED HELP NOW
DISCOMFORT

NUMBNESS
I FEEL MISERABLE

I DON'T FEEL ANYTHING
STRESS RESPONSE
NON SPECIFIC, UNCONTROLLABLE BODY RESPONSE
DISTRESS
NEGATIVE BAD STRESS
EUSTRESS
POSITIVE UPLIFTING STRESS
CUMULATIVE STRESS
STRESS THAT BUILDS OVER LONG PERIOD'S OF TIME
TARGET ORGANS
THE PART OF THE BODY WHERE STRESS IS LOCATED