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30 Cards in this Set
- Front
- Back
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CRISIS INTERVENTION
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IS THE ACT OF INTERPRETING THE CRISIS AS SOON AS POSSIBLE AND FINDING A SOLUTION.
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CISM
2 WAYS TO ASSIST EMPLOYEES |
1. PEER SUPPORT
2. DEBRIEFING ONE ON ONE OR IN A CROUP. |
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CRITICAL INCIDENT
STRESS MANAGEMENT 4 SIGNS |
1. COGNITIVE
2. EMOTIONAL 3. PHYSICAL 4. BEHAVORIAL |
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CRISIS CUBE
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WHEN UNUSUAL LEVELS OF STRESS CAUSE A PERSON TO HANDLE TENSION IN UNUSUAL WAYS
(MALADAPTIVE BEHAVIOR |
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STRESS & THE TELECOMMUNICATOR
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THE PHYSICAL AND EMOTIONAL RESPONSES THAT HAPPEN TO A COMMUNICATOR WHEN REQUIREMENTS OF THE JOB DO NOT MEET THE CAPABILITIES
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CRISIS MANAGEMENT
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THE ATTEMPT TO DEAL QUICKLY WITH AN IMMEDIATE PROBLEM
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WHAT IS CRISIS
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ONE'S INABILITY TO COPE WITH THE SITUATION AT HAND
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RECOGNIZING CRISIS
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VERBAL,NON-VERBAL,SENSING CAPABILITIES
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INDICATORS OF CRISIS
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LOW SELF-ESTEEM,ALIENATION,DEPRESSION
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TRIGGERS OF CRISIS
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ACCIDENT,ARREST,
SCHOOL, DEATH, DIVORCE, ILLNESS |
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CRISIS INTERVENTION PROCEDURE
LIST 6 WAYS |
IMMEDIACY,CONTROL,ASSESSMENT,
DISPOSITION,REFERRAL, FOLLOW-UP |
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CRISIS INTERVENTION PROCEDURE
6 W'S |
WHAT,WHERE,WHEN,WHO,WEAPONS,
WITNESSES |
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CRISIS SIGNS & SYMPTOMS
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EMOTIONAL- FEAR,PANIC,ANGER
COGNITIVE- CONFUSION,LOSS OF TRUST,NIGHTMARES,FLASHBACKS. BEHAVIORAL-SLEEP DISORDERS,ANTI SOCIAL, FATIQUE. PHYSICAL- WEIGHT LOSS\GAIN |
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COMMUNICATION CYCLE
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SENDER
MESSAGE MEDIUM RECEIVER FEEDBACK |
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MOST COMMUMICATION IS
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10% VERBAL
90% NON-VERBAL |
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PROFILES OF CRISIS
10 |
BEWILDERMENT DANGER
CONFUSION IMPASSE DESPERATION APATHY HELPLESSNESS URGENCY DISCOMFORT NUMBNESS |
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BEWILDERMENT
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TOTALLY CONFUSED
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DANGER
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FRIGHTEN AND SCARED IN HARMS WAY
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CONFUSION
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UNABLE TO THINK STRAIGHT
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IMPASSE
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I FEEL STUCK
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DESPERATION
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I HAVE TO DO SOMETHING
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APATHY
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NOTHING CAN HELP ME
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HELPLESSNESS
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I CAN'T TAKE CARE OF MYSELF
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URGENCY
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I NEED HELP NOW
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DISCOMFORT
NUMBNESS |
I FEEL MISERABLE
I DON'T FEEL ANYTHING |
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STRESS RESPONSE
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NON SPECIFIC, UNCONTROLLABLE BODY RESPONSE
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DISTRESS
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NEGATIVE BAD STRESS
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EUSTRESS
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POSITIVE UPLIFTING STRESS
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CUMULATIVE STRESS
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STRESS THAT BUILDS OVER LONG PERIOD'S OF TIME
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TARGET ORGANS
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THE PART OF THE BODY WHERE STRESS IS LOCATED
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