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10 Cards in this Set
- Front
- Back
One of the 5 P's of strategy - A carefully crafted set of steps that a firm intends to follow in order to be successful.
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Plan
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One of the 5 P's of strategy - A specific move to outwit or trick competitors.
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Ploy
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One of the 5 P's of strategy - The degree of consistency in a firm's strategic actions.
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Pattern
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One of the 5 P's of strategy - A firm's place in the industry relative to its competitors.
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Position
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One of the 5 P's of strategy - How executives interpret the competitive landscape around them.
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Perspective
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One of the dimensions of the balanced scorecard - "such as return on assets and stock price - relate to effectiveness and profits."
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Financial Measures
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One of the dimensions of the balanced scorecard - Such as number of new or returning customers and percentage of returning customers - relate to customer attraction and satisfaction.
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Customer Measures
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One of the dimensions of the balanced scorecard - Such as speed of serving a customer and time it takes to create a new product and get it to market - relate to organizational efficiency.
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Internal Business Process Measures
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One of the dimensions of the balanced scorecard - Such as the number of new skills learned by each employee every year - relate to the future and emphasize that employee learning is often more important than formal training.
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Learning and Growth Measures
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What are the 3 factors that influence firm performance?
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The Industry Context and Competitive Environment
Unique Organizational Resources Decision Making Abilities of the CEO, Entrepreneur, Board, or Top Management Team |