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10 Cards in this Set

  • Front
  • Back
One of the 5 P's of strategy - A carefully crafted set of steps that a firm intends to follow in order to be successful.
Plan
One of the 5 P's of strategy - A specific move to outwit or trick competitors.
Ploy
One of the 5 P's of strategy - The degree of consistency in a firm's strategic actions.
Pattern
One of the 5 P's of strategy - A firm's place in the industry relative to its competitors.
Position
One of the 5 P's of strategy - How executives interpret the competitive landscape around them.
Perspective
One of the dimensions of the balanced scorecard - "such as return on assets and stock price - relate to effectiveness and profits."
Financial Measures
One of the dimensions of the balanced scorecard - Such as number of new or returning customers and percentage of returning customers - relate to customer attraction and satisfaction.
Customer Measures
One of the dimensions of the balanced scorecard - Such as speed of serving a customer and time it takes to create a new product and get it to market - relate to organizational efficiency.
Internal Business Process Measures
One of the dimensions of the balanced scorecard - Such as the number of new skills learned by each employee every year - relate to the future and emphasize that employee learning is often more important than formal training.
Learning and Growth Measures
What are the 3 factors that influence firm performance?
The Industry Context and Competitive Environment

Unique Organizational Resources

Decision Making Abilities of the CEO, Entrepreneur, Board, or Top Management Team