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9 Cards in this Set
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Pioneer in Healthcare quality, 1st physician to focus on outcomes of care or end results. Formed the American College of Surgeons, and the Committee for Hospital Standardization, which later became JCAHO. |
Dr E Amory Codman |
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Philosophy is based on the belief that problems in a production process are due to flaws in processes of the system not the workforce. Promoted the PDCA Cycle. |
Dr W Edwards Deming |
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The "father" of Quality. Developed the Pareto Principal or 80-20 rule, the Juran Trilogy and the idea of Quality Councils. |
Joseph Juran |
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VP of ITT, focused on "zero defects" and believed lack of quality is very costly. Spending money on reducing waste, improving efficiency and quality would save money in the long term. Leadership's policies and actions must be committed to quality. |
Phillip Crosby |
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Co-founder of IHI, administrator of CMS and was focused on pt. centered care and care coordination. |
Dr Donald Berwick |
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A planned, systematic organization wide approach to the monitoring, analysis and improvement of organizational performance thereby continually improving the quality of patient care and services as well as the likelihood of desired patient outcomes. |
The Quality/Performance Management Process |
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The initiative to improve Population health, patient experience of care and reduce the cost of healthcare. |
IHI's Triple Aim |
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The concept that healthcare should be the best possible for the cost. V=QOC+Outcome/Cost |
Value |
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