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25 Cards in this Set
- Front
- Back
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Transmitting information through symbols, gestures, or behaviors is called what?
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Communication
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What are three processes you engage in when communicating?
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Receiving information, establishing relationships, and sending messages
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An important first step in communicating with your client is what?
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Clarification
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Repeating back to the client in your own words what you think the client is telling you is called what?
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Reflective Listening
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To determine the results your client is looking for, set aside time at the beginning of each appointment to do what?
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Client Consultation
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During the client consultation be prepared with certain items including what?
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Styling Books
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A person who prefers elegant, sophisticated clothing is categorized as having what?
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A classic Style
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A client with young children who is not working outside of the home will most likely choose what?
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A low maintenance style
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Keeping thorough accurate consultation cards for your clients helps you to do what?
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Build good client relationships
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When scheduling a new client you should what?
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Allow extra time for a consultation
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Ideally, a special space should be set up for a consultation area equiped with what?
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Hair color swatches
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If you learn from your client that the client does their own color services at home you should?
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Ask how often and with what products
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One of the most important aids to use in your consulation is what?
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A mirror
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The best way to maintain information gained during a consultation is by doing what?
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Recording it on a consulation card
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Is Always having the right answer a personal skill that will contribute to your success?
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NO
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If you client arrives past the time considered lateness, the best thing to do is what?
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ask them to reschedule
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The ultimate goal when dealing with an unhappy client is what?
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Get them to pay for the service and return
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One of the guidelines when dealing with dissatisfied client is to what?
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Find out specifics
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Calling on the manager to help with a client is what?
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Useful when all else fails
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In addition to developing good personal skills with your clients, it is important to what?
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Build relationhips with coworkers
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Guidelines for personal interaction with your coworkers include all of the following except what?
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Sharing personal problems
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Being objective with your coworkers cuts down on what?
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Disagreements
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One of the responsibilities of the salon manager what?
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Keeping the business running smoothly
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When having a problem with a coworker, approach your manager for what?
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For help in solving the problem
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To prepare for an employee evaluation do what?
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Do a self-evaluation
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