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69 Cards in this Set

  • Front
  • Back
Define Courtesy
Demonstration of Consideration, Cooperation, and Respect when interacting with others.
Why is Courtesy and important element of Criminal Justice work?
Public Relations

Image Reflects on your Agency

Creates support for officers and you

The public is your employer

Reflects Self-Respect
Basic Needs include:
-Need to assert individuality

-Often manifests in aggressive or criminal behavior/rule breaking
Self Actualization:
-Important Personal Need

-Should strive to improve self through education and training

-Will result in projection of better image of authority

-Will increase productive behavior
Describe Unique Characteristics of Juvenile Offenders:
May come from broken homes

May come from Low Income families

High degree of Irresponsibility

Unpredictable behavior patterns

Rapid Changes in behavior and/or performance

Greatly influenced by peer pressure

Attitude is fresh, forward, with no respect for authority

Demand Explanations

Often Defiant, no realization of seriousness of actions or consequences

Question Authority

High incidence of drug/alcohol involvement

May be quite manipulative

Need additional education and training

Question disparity of justice system
Adult inmates are more _________-oriented,and juveniles are more ___________
Adult inmates have __________ behavior, and juvenile inmates are more ____________.
_________inmates are more playful than ___________ inmates.
___________inmates are more difficult to deal with.
Reasons for treating juveniles differently from adults in correctional facilities:
-Recognize unique physical, psychological, and social characteristics of juveniles.

-Give juveniles access to opportunities for normal growth and development through education, training, counseling, athletics, and religion.
Importance of the correctional officer's role with juvenile offenders to include:
-Role model

-Most important influence for behavioral change is correctional officer
Attributes required for performing duties with juvenile inmates:
Good Humor
Mental Alertness
Physical Vigor
Basic Procedures to follow when disciplining a juvenile inmate:
-Recognize that behavior is truly unacceptable rather than a normal behavior for juvenile

-Keep incident from escalating

-Attempt individual counseling as first step, if applicable one-on-one, in private

-Attempt if behavior persists,corrective counseling (not formally processed)

-Take Formal Disciplinary Action, if appropriate:probation, extra duty, loss of gain time, confinement.
Special Care required when dealing with juvenile inmates:
Use of Force

Be aware of potential for suicide

Protective Custody Supervision
Define Mental Disorder
Psychological and/or behavioral problems which impair functioning in daily living
Most common mental disorders are:
Thought Disorders (Schizoprhenia)

Mood Disorders (Depression)

Personality Disorders (Antisocial personality disorder)

Organic Disorders (Amnesia,Alzheimers)
Major changes in behavior:
Someone passive becoming aggressive

Someone talkative and outgoing becoming withdrawn and quiet
Define Mental Retardation:
Significantly subaverage general intelligence with deficits in the ability to meet standards of personal independence and social responsibility expected of an individuals age, cultural group, and community.
Mental Retardation affects _% of the general population
Possible Causes of Mental Retardation:
Genetic Abnormalities

Prenatal Injuries


Trauma to the Brain
Procedures to follow when encountering a deaf individual:
-Always face the deaf person when speaking

-Identify use of auxiliary means of communication:sign language, lip reading, writing.
Lip reading is the _________ reliable method of communication. ___% of what is said can be lip read.
least; 30%
Name the rights of a deaf person:
-Right to a professional interpreter

-Right to make a phone call using TDD.
Ways in which to assist the mobility of a visually impaired individual:
-Asking the person to take your arm

-Not grabbing the person

-Never pushing the person ahead.
Substance Use
The use of a substance which alters mental or physical functioning, whether use is legal or illegal, therapeutic, or recreational.
Substance Abuse
Continued use of a substance despite the knowledge that the substance causes or worsens a recurring or persistent social, occupational, psychological or physical problem; or repeated use of the substance in situations when its use is physically hazardous
Substance Dependence
The associated cognitive behavioral and physiological symptoms indicating that a person has lost control of substance use, and continues to use the substance regardless of adverse consequences.
Physical and/or psychological dependence on a substance, characterized by withdrawl symptoms
A physical resistance to a substance's effects so that larger amounts are required to produce the desired effect; reduced effect with continued use of the same amount
Psychological Dependence
When substances change the user's mental condition so that it becomes difficult to control or stop use because the user believes the substance is necessary to feel good or normal
The physical and mental symptoms which occur when habitual use of a substance is stopped.
Physical Dependence
When substances change the user's body system so that the body becomes accustomed to and needs the substance to function normally.
the process by which a person who is physically or psychologically dependent on a substance is brought to a substance free state
Reasons why people use drugs include:
Religious Experience
Pleasure and Recreation
Relieve Stress
Social Acceptance
Prevent Drug Withdrawl
Characteristics of Substance Abuse
-A desire to continue taking a drug for the improved sense of well being it produces

-Little or no tendency to increase the dosage

-Some psychological dependence

-Detrimental effects are limited mainly to the individual
Characteristics of Substance Dependence
-An overpowering need or compulsion to continue taking a drug and to obtain it by any means

-Tendency to increase the dosage

-Physical as well as psychological dependence

-Detrimental effects on the individual, family, and society.
Factors contributing to substance dependence:
Availability of Drugs
Association with drug users
Personality Profile
Accidental Medication Abuse
Common Problems associated with substance abuse:
Drug related emergencies
Loss of Control
Higher suicide risk
Poor health
Criminal acts
Family and job problems
Ways to identify individual under the influence of drugs or alcohol:
-alcohol smell on breath

-watch the eyes (bloodshot, dialated pupils, glassy stare)

-Evaluate behavior

-Look for physical evidence of drug use (burnt fingertips, needle marks)
Ways drugs are taken
Injection (2 mins or less)
Inhalation (immediate)
Ingestion (delayed 20 mins+)
Absorption (delayed 20 mins+)
Symptoms of illnesses that resemble drunkenness:
Diabetic Shock
Diabetic Coma
Head Injury
High Blood Pressure
Mental Disorders
Stroke or Apoplexy
Degenerative Diseases
Carbon Monoxide Poisoning
Narcotic Intoxication
Wernicke Syndrome
Steps to take when encountering subject possibly under the influence:
-Verify that suspicious behavior is abnormal for the inmate

-Notify supervisor of the unusual behavior

-Approach the inmate with caution
Crucial or decisive point or situation; an unstable state usually with and impending abrupt or decisive change.
Four major types of Crises:
Crises common in correctional facilities include:
-Reaction to arrest/imprisonment

-Loss of Loved One

-Divorce/Family Problems due to imprisonment

-Conflicts between inmates

-Mental Emotional Problems

Drug/Alcohol Problems

Suicide Attempt

Assault by another inmate


A significant disciplinary infraction

Recommended transfer that is perceived to be adverse

Significant conflicts with others that would endanger the safety and welfare of the institution.
Common stages of a crisis:
Pre-Symptomatic Level:Few observable symptoms even though the crisis producing dynamics are present

Symptomatic Level:Symptoms of developing crisis begin to appear, though the person is still able to function effectively in most situations.

Crucial Level:Stress level has reached such proportions that person is no longer able to function effectively.

Acute Level: Person has mostly lost control.
Crisis Intervention
action of coming into a situation that has reached a critical phase in order to modify and defuse the situation.
Goals of Crisis Intervention
-shield the crisis victim from any additional stress

-assist the victim in organizing and mobilizing resources

-return the victim to a pre-crisis level of functioning as much as possible
Steps of Crisis Intervention
Decision Point
Fight or Flight Response
body's preparation when threatened to either stand and fight or run away.
Body's nonspecific response to any demand placed upon it.
Factors with the potential to cause stress.
Selye's Three Stages of Stress Reactions (General Adaptation Syndrome):
Alarm reaction stage
Resistance stage
Exhaustion stage
any stress associated with pleasant experiences or positive emotions
any stress reaction resulting from unpleasant or harmful events or consequences
Episodic Stressors
Specific changes, disruptions, or events that directly cause the stress reaction.
Chronic Stressors
long term or persistent conditions or situations that indirectly cause the stress reaction.
Immediate Stress Responses
Job Performance
Home Life
Long Term Stress Responses
Job Performance
Home Life
Effects of Stress upon officers in confrontational situations:
Situational Stressor
Physical Response
Psychological Response
Performance Consequences
Over half the suicides occur within ___ hours of incarceration
______people represent the highest incidence of suicide
young (ages 17-26)
Suicide Attemptors
-Use less lethal method
-make attempt between 3pm-10pm
-want to change situation, call for help
Suicide Completors
-Use lethal method (88% by hanging)
-commit act between midnight-7am
-Have a desire to die and end situation
Types of inmates who may be at a greater risk for suicide:
Seriously depressed
Facing a crisis situation
Manipulative or Impulsive
the people and the location compromising the neighborhood, institutional setting, and workplace, that is, the areas where an officer lives or works.
Self talk
evaluation process where you constantly evaluate the world around you
Quid pro Quo
Latin Term that means something for something in return.