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3 characteristics of Primary care services?
Nurse driven
.Curative, preventative and heath promotion
. family planning, immunizations,antenatal care etc
The first 4 batho Pele principles
Consultation-you can tell us what you want from us
Service standards- insist that our promises are kept
Access-one and all should get their fare sale
Courtesy- dont accept insensitive treatment
The last batho principles
Information- you're entitled to full particulars
Oppeness and transparency -admistration must be an open book
Redress-your camplaints must positive action
Value for money- your money should be employed wisely
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